Remove the AT&T ActiveArmor mobile security app

You can downgrade, deactivate, or uninstall the app from your phone.

Downgrade from Advanced mobile security to free mobile security

You have to downgrade from AT&T ActiveArmorSM advanced mobile security the same way you signed up for it. For example, if you subscribed from the app store on your phone, you’ll have to cancel your subscription there too. At the close of your current bill period, you will not have access to the advanced features, and you won’t be charged again. 

FYI: You’ll still have access to all the free mobile security features to help block spam, protect your device from unauthorized access, and more.

Downgrade in the app

  1. Open AT&T ActiveArmor mobile security and go to Settings.
  2. Tap subscription, then Change Subscription.
  3. Select Downgrade to Free.
  4. Tap Confirm.

Cancel iOS subscription

  1. Go to iOS Settings.
  2. Select your name or Apple ID.
  3. Select Subscriptions and look for AT&T ActiveArmor.
  4. Tap Cancel subscription and follow the prompts.

Cancel Android subscription

  1. Go to the Google PlayTM store.
  2. Select the profile icon at the top right.
  3. Select Payments & Subscriptions.
  4. Select Subscriptions and look for AT&T ActiveArmor.
  5. Tap Cancel subscription and follow the prompts.

Deactivate ActiveArmor and remove the service

  1. Go to Settings in ActiveArmor mobile security.
  2. Tap Subscription and choose Change subscription.
  3. Select Remove subscription.
  4. Tap Remove, Confirm, or Save to finish up.

Your personal data used to perform the functions of AT&T ActiveArmor service will be removed within 48 hours of cancellation.

FYI: Once you deactivate the ActiveArmor mobile security service, you won’t be able to manage and control any unwanted calls, including blocking spam and telemarketers. The AT&T wireless network will continue to protect you from the default fraud prevention built into our network.  

Uninstall the app

Just uninstalling the app doesn’t remove the service from your account. You must complete all steps to deactivate and remove AT&T ActiveArmor mobile security to stop billing.

If you’ve completed the steps to deactivate the service, you can remove or disable the app on your device.

Last updated: May 22, 2024

Did you get the help you needed?