Remove AT&T ActiveArmor and your personal data

You can deactivate, downgrade, or uninstall the app from your phone.

Downgrade to the free version of AT&T ActiveArmor
If you want to stop your paid subscription for AT&T ActiveArmorSM advanced, you can downgrade to the free mobile security service.

Remove ActiveArmor and your personal data

If you pay for ActiveArmor advanced through an app provider, don’t forget to cancel the subscription in Google PlayTM or iTunes®. This will help you avoid future charges.

Once your app subscription expires, you also have to remove the ActiveArmor service. Here’s how:

  1. Go to Settings in the ActiveArmor app.
  2. Tap Subscription and choose Remove service. Then, follow the prompts.

Your personal data used to perform the functions of AT&T ActiveArmor service will be removed within 48 hours of cancellation.

Good to know: Canceling the ActiveArmor service doesn’t remove the app from your phone. You’ll need to delete or uninstall the app.

Downgrade from ActiveArmor advanced security to free ActiveArmor security

You have to downgrade from AT&T ActiveArmor advanced mobile security the same way you signed up for it. For example, if you subscribed from an app provider on your phone, you’ll have to cancel your subscription there too. When you do, your account will close at the end of your current subscription period, and you won’t be charged again.

FYI: You’ll still have access to all the free mobile security features to help block spam, protect your device from unauthorized access, and more.

Downgrade in the app

  1. Open the AT&T ActiveArmor app and go to Settings.
  2. Tap subscription, then Change Subscription.
  3. Select Downgrade to Free.
  4. Tap Confirm.

Cancel iOS subscription

  1. Go to iOS Settings.
  2. Select your name or Apple ID.
  3. Select Subscriptions and look for AT&T ActiveArmor.
  4. Tap Cancel subscription and follow the prompts.

Your personal data used to perform the functions of AT&T ActiveArmor service will be removed within 48 hours of cancellation.

Cancel Android subscription

  1. Go to the Google Play store.
  2. Select the profile icon at the top right.
  3. Select Payments & Subscriptions.
  4. Select Subscriptions and look for AT&T ActiveArmor.
  5. Tap Cancel subscription and follow the prompts.

Your personal data used to perform the functions of AT&T ActiveArmor service will be removed within 48 hours of cancellation.

FYI: You’ll still have access to all the free mobile security features to help block spam, protect your device from unauthorized access, and more.

Uninstall the app

Just uninstalling the app doesn’t remove the service from your account. You must complete all steps to deactivate and remove AT&T ActiveArmor mobile security to stop billing.

If you’ve completed the steps to deactivate the service, you can remove or disable the app on your device.

Last updated: July 10, 2024

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