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Support options for people with disabilities

Learn how to get specialized customer service, like bills in Braille or large print, and find other accessibility options.

Customer support

Wireless

Have a disability and wireless service with us? You can get specialized support through the National Center for Customers with Disabilities (NCCD). For example, you can get help receiving your bill in an accessible format like Braille or large print. You can also get answers to questions about:

  • Braille billing
  • Text and data plans for people who are deaf, hard of hearing, or have a speech disability
  • Equipment and accessories
  • Features and services
  • Calling plans that fit your needs

You can call the NCCD from 10 a.m. to 10 p.m. ET, Monday through Friday, at 866.241.6568. Using a teletypewriter (TTY)? Call 866.241.6567.

AT&T Internet, Phone, and U-verse TV 

Have our AT&T Internet, AT&T Phone, or U-verse TV® service and a disability? Call us at 800.288.2020.

Accessible bill

Here's how to get an accessible PDF version of your bill. 
With the myAT&T app

  1. Go to your myAT&T account. Sign in, if asked.
  2. Tap See bill overview.
  3. Scroll to Bill activity.
  4. Tap Download PDF and select Accessibility PDF.

From a browser

  1. Go to the Billing Center . Sign in, if asked.
  2. Scroll to Bill activity.
  3. Tap Download PDF and select Accessibility PDF.

 

Additional info

Accessible traditional home phone equipment

See available home phones and accessories that may be just what you need for better communication. Get phone support by calling 800.426.3738.

TTY-compatible wireless phones

You can choose from several wireless phones that are teletypewriter (TTY) compatible. See our list of TTY-compatible wireless phones

Real-Time Text (RTT)

 Want another way to communicate besides TTY? Now RTT helps you talk to others using a combination of text and voice. Learn more about AT&T Real-time text (RTT).

Mobile accessibility for phones, tablets, wearables, smart TVs, and mobile apps

The Global Accessibility Reporting Initiative (GARI) is a multilingual online tool that can help you find accessible mobile devices and apps.

Explore GARI

Last updated: August 16, 2024

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