Support options for people with disabilities

Learn how to get specialized customer service, like bills in Braille or large print, and find other accessibility options.

Customer support for disabilities

Are you an AT&T customer with a disability? You can get specialized support, like receiving your bill in an accessible format (Braille or large print), or help selecting a device that’s compatible with hearing aids or teletypewriter (TYY).

For help with these disability services for AT&T Wireless, AT&T Internet, AT&T Phone, or U-verse TV® customers, call us at 800.288.2020.

AT&T also offers text and data plans for Deaf and hard-of-hearing customers, through the National Center for customers with disabilities (NCCD).

You can reach the NCCD at 866.241.6568. If you use a TTY, call 866.241.6567.

NCCD hours of operation

Monday - Friday, 9 a.m. - 7 p.m. CT
Saturday, 9 a.m. - 6 p.m. CT
Sunday: closed

Get online bill in accessible format

Here’s how to get an accessible PDF version of your bill that can be read by assistive technologies like a screen reader.

With the myAT&T app

  1. Open the myAT&T app.
  2. Tap See bill overview.
  3. Scroll to Other bill options.
  4. Tap Download PDF and select Accessibility PDF.

From a browser

  1. Go to the Billing Center. Sign in, if asked.
  2. Scroll to Bill activity.
  3. Select Download PDF and select Accessibility PDF.

Additional info

Accessible traditional home phone equipment

See available home phones and accessories that may help with communicating. Get phone support by calling 800.426.3738.

TTY-compatible wireless phones

Choose from several wireless phones that are teletypewriter (TTY) compatible. See our list of TTY-compatible wireless phones.

Real-Time Text (RTT)

Want another way to communicate besides TTY? Now RTT helps you talk to others using a combination of text and voice. Learn more about AT&T Real-time text (RTT).

Mobile accessibility for phones, tablets, wearables, smart TVs, and mobile apps

The Global Accessibility Reporting Initiative (GARI) is a multilingual online tool that can help you find accessible mobile devices and apps.

Explore GARI

Last updated: March 13, 2025

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