Current and past orders
Choose an option to track your order:
- Go to your order history and sign in. Find the order you want to check.
- Go to My orders and enter your Order number and ZIP Code.
Wireless order details
You can sign in to the myAT&T app to check your order.
- You’ll get a confirmation email when your order ships.
- Preordered devices ship on a first-come, first-serve basis.
- Back-ordered devices ship when they’re available.
If you think your device was lost during shipment, submit a ticket to request a refund. Make sure you received a delivery notice and checked all possible delivery areas.
Internet order details
Check the AT&T Smart Home Manager app for order info.
- You’ll get a confirmation email when your order ships.
- Be ready for set up by downloading the AT&T Smart Home Manager app from the Apple App Store or Google Play store. You can also use it to track your order, prepare for an appointment, and more.