Lost device or voluntary suspendYou need to be
signed inĀ to complete these steps using your 10-digit wireless number and password. Your initial password is the last four digits of your wireless number.
- Go to My Device > Report a Lost or Stolen Device.
- Select Report Device Found.
Stolen phone or device- If the suspendedĀ AT&T PREPAIDSM device is also blocked, the person whose name is on the bill needs to contact usĀ to remove the block.
- If youāre outside of the AT&T network, it may take up to 24 hours for the device to be unblocked.
MilitaryContact usĀ to reactivate service upon your return to the U.S. When reactivating service, you need to choose from currently available plans and add-ons.
Hospitalization or incarcerationContact usĀ to reactivate service when youāre released.