Troubleshoot the myAT&T app

Sign in with the correct ID and password
Have multiple IDs for your accounts? Like one for wireless and another for AT&T Internet? Make sure to use the right ID with the right account.

Forget your sign-in info? Recover your ID or reset your password.

Restart your device if the app isn't responding

1. Restart your device, then open the myAT&T app¹.
2. Sign in with your user ID and password. Be sure to delete any IDs you’ve saved first..

Reinstall the app if restarting doesn’t help

1. Delete the myAT&T app¹ from your smartphone or tablet.
2. Download the latest myAT&T app:
   • Go to att.com/myattapp on your smartphone or tablet.
   • Or text myATT to 556699 from your wireless device. We'll send you a link, so you can download the app.
3. Install the app, then open it and sign in.

Check your device operating system (OS)
Make sure you’re using the latest app version¹ on your device. To learn more about your OS, go to Device Support. We supported these OS versions:

• iOS® 12.1 or later
• Android® 7.0 or later

Have a Windows mobile device? Sign in to myAT&T with a web browser on your smartphone or tablet.