Have an active AT&T Installment Plan with Next Up or Next Up Anytime and want to upgrade your smartphone early? Get details on turn-in requirements—and see photos of what isn’t acceptable.
To upgrade your smartphone early, you must:
Ready to get started? Find out how to view your installment balance and pay to upgrade.
Good to know: We check each smartphone to make sure it’s eligible to turn in. If it is, we’ll forgive the balance of that phone’s installment plan. If your phone isn’t in good condition, we’ll charge you the difference between the remaining installment balance and the current value of your returned phone.
You still have options:
If you have a feature like Find My iPhone enabled or have a user lock on your phone, you can’t turn it in.
If your phone has physical damage, like a cracked screen or missing buttons, you can’t turn it in.
Damaged screen
Damaged casing or frame
Excessive wear
Missing keys or buttons
Broken camera lens
If you added things to your phone, you can’t use it as a turn-in. Examples include paint, decals, modified buttons, or other changes.