If a Motorola device isn’t currently displaying Enter PUK, enter **05* before entering the PUK code.
Enter the eight-digit PUK code in your device.
Select OK/Yes.
Follow the prompts to create a new PIN code.
PUK2 or PUK blocked call operator
If your device displays PUK2 or PUK blocked call operator, then the wrong PUK code was entered 10 or more times in a row. The SIM card is blocked and must be replaced. To replace the blocked SIM card, call 800.901.9878.
Last updated: December 7, 2022
Browse topics
Activation, setup, transfer & unlock
Apps, features & voicemail
International
Network & hotspots
Plans & device protection
Upgrades, orders & installment plans
Ready, set, go! Activate your device, set it up on our network, and transfer your contacts and info.