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Troubleshoot your voicemail

Learn how to fix common voicemail issues.
Reset your voicemail password online
Want to change your voicemail password? First, make sure you're in an AT&T wireless coverage area or you won't be able to create a new voicemail password.
  1. Go to your myAT&T account overview and open the My wireless section.
  2. Scroll to My devices & add-ons and choose the device you want to manage.
  3. Select Manage my device.
  4. Under Device options & settings, choose Reset voicemail password and follow the prompts.

Troubleshoot your voicemail service

Set up voicemail

If you have a new phone, or recently changed your phone or SIM card, you may need to set up your voicemail. Go to Device Support to learn how to set up voicemail on your phone.

Make sure you set up your voicemail within 60 days of activation or it’ll be automatically removed from your account.

Check Call Forwarding settings

Learn how to turn Call Forwarding on and off to resolve issues when:
  • All your calls are going to voicemail
  • None of your calls are going to voicemail

Confirm wireless coverage and signal strength

Your phone needs a wireless connection to receive calls, access voicemail, download Visual Voicemail messages, and get voicemail notification alerts. To check that your signal is strong enough for this:
  1. Turn your phone off for 10 seconds and then back on.
  2. Place a test call to 611.
  3. Do one of the following:
    • If the test call is successful, press and hold 1 to dial into the voicemail system.
    • If your test call fails, confirm you have wireless coverage.
    • If Visual Voicemail won't download, press and hold 1 to check your messages.
    • If you aren't getting voicemail notification alerts and you aren't traveling outside the AT&T wireless coverage area, see how to turn voicemail notification alerts on and off.
Voicemail service is unavailable message
Get a message that voicemail isn’t available? Just wait a bit and then try calling your voicemail again.
Last updated: December 7, 2022

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