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Set up Alexa devices to use NumberSync

Use your wireless number and a compatible Alexa device to make and receive calls.

Start making and receiving calls with Alexa

Make sure you have these items to use AT&T NumberSync® to sync Alexa with your smartphone:
  • Alexa device and the Alexa app. (Don’t have the app? Download it from your device app store.)
  • AT&T user ID and password linked to your wireless number (AT&T PREPAIDSM isn’t eligible.)
Set up Alexa
  1. Open the Alexa app. (Be sure to download the latest version if you haven’t already done so.)
  2. Select the More icon and then Settings.
  3. Choose Communications, then AT&T.
  4. Select SIGN IN.
  5. Enter your AT&T ID and password on the myAT&T screen, then select Sign in.
  6. Follow the prompts to link your wireless number to NumberSync so you can make and receive calls with your Alexa device.

Good to know: After you see AT&T account is linked in the Alexa app, try a voice command to make sure Alexa is working. For example, you can say Alexa, call mom.

Get help setting up NumberSync on an Alexa device

If Alexa can’t connect:
  • Make sure your Alexa device is close to your Wi-Fi® router and has a good connection.
  • Reset your Wi-Fi router and try to reconnect your Alexa device.
  • Disconnect some devices from your wireless router.

Still stuck? Go to Amazon for more help.
Last updated: December 7, 2022

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