Deals
iPhone deals
Samsung Galaxy deals
Gift Ideas
Business employee
AARP
Military
First responders
Nurses & physicians
Teachers
Union
Credit card
Explore wireless
Plans & prices
Phones & devices
Upgrade
Bring your own
Add a Line
Switch and save
Trade in your device
International options
Shop new iPhones
iPhone 16
Samsung Galaxy S25
Why AT&T Wireless
Wireless help
More resources
Explore Internet
Plans & prices
Fiber
All-Fi (Wi-Fi)
Check availability
AT&T Internet Air
Moving services
Bundles
Gaming
Home business
Internet help
Internet Speed Test
More resources
Access from AT&T
Explore DIRECTV
TV bundles
DIRECTV help
U-verse help
Explore AT&T PREPAID
Prepaid plans
Phones
Bring your own phone
Prepaid deals
Prepaid account
Activate your service
Lease-to-Own
Home Phone Services
AT&T Phone
AT&T Phone – Advanced
Landline Phone
Lifeline
Phones & accessories
Digital phone help
Landline phone help
Bundles
Internet + DIRECTV
Internet + Wireless
Internet + Phone
Home office
Smart watches & devices
Smart home
In-car Wi-Fi
All accessories
Headphones
Cases
Chargers
Screen protectors
Speakers & smart home
Internet & TV equipment
PopSockets & more
Gadgets & gaming
Accessory deals
  1. Home
  2. Support
  3. AT&T Wireless

File a mobile device protection claim

Learn how to file and track a claim to replace your lost, stolen, or damaged wireless device. Plus, find out how to check your claim status.

Before you file a claim

Confirm that your device is covered by one of our protection plans.1

  1. Go to Device protection and warranty.
  2. Sign in and select your device. If you see Status: Insured, your wireless line is currently signed up in a protection plan. Select Insured to see your protection plan details.

Think your phone or device is lost?

  • Try to find it with GPS or location apps you may have installed before it went missing.
  • If you can't find it, learn how to suspend service and block your device. Once you suspend service, you won’t be able to track your device.

File and track a device protection claim

Ways to file

When you file

You’ll be charged a non-refundable deductible when you file your claim.

Make sure you file your claim within 60 days of loss or damage. Have this info handy:

  • Device brand and model
  • Wireless security passcode or the last four digits of the AT&T account owner’s Social Security or Tax ID number

After you file

Watch for an email with a link to check your claim status or go to att.com/checkmyorder. You’ll get a confirmation email when your replacement device ships. 

Heads up: If you don’t return your damaged or defective device within 30 days, you’ll be charged a non-return fee of $850, which will be added to your wireless bill.

Get more claim-filing details

General info

  • You won’t have to go a day without your phone. We offer same-day replacement with our AT&T Protect Advantage™ plan. Otherwise, in most cases, you’ll get your replacement device in 1-2 business days.2
  • Some devices qualify for cracked screen repair (available in select areas for certain devices).3 If you're eligible, you'll have the option to select screen repair during the claims process. Then, you can choose to visit a repair location or have a tech come to you. Go to phoneclaim.com/att or call us at 888.477.6832 to start a claim.
  • A non-refundable deductible applies to each claim. Check your deductible
  • The maximum value per claim is $2,500.

Protection plan info

Get more details about your options

 

See all important details

Last updated: May 2, 2025

Browse topics

Did you get the help you needed?

Did you get the help you needed?