Learn about Wireless Account Lock

What to know

When you turn on Wireless Account Lock, it disables specific transactions and account changes for all devices and lines on your wireless account. These features will be grayed out in your account while Wireless Account Lock is enabled.

If you have other non-wireless services, they won’t be affected.

Users with primary or secondary access to your AT&T account can turn Wireless Account Lock on and off for your account—other users cannot.

Wireless devices protected by Wireless Account Lock

Wireless Account Lock affects every device and line on your AT&T Wireless account, including:

• Smartphones
• Tablets
• Wearables
• Hotspots
• Laptops

Standalone tablets and hotspots on an AT&T data-only plan, as well as Wireless Home Phones, can also use Wireless Account Lock. To lock or unlock one of these devices, contact us or visit an AT&T store for help.

FYI: Non-wireless services aren’t affected by Wireless Account Lock.

Turn Wireless Account Lock on or off

You can only turn Wireless Account Lock on or off using the myAT&T app. The app needs to be installed on a device that is active on your Wireless account. Download the myAT&T app now

1. Sign in to the myAT&T app.
2. Scroll to and tap Mobile Security, then AT&T Wireless Account Lock.
3. Select Continue at the end of the feature description.
4. Choose the account that you want to lock or unlock.
5. Swipe right to lock or unlock your account.

Good to know: Any time a user turns Wireless Account Lock on or off, we’ll send an email to the primary account holder and a text message to each active wireless number on the account.