Learn how to check your order

Current and past orders

Choose an option to track your order:

• Go to your order history and sign in. Find the order you want to check.
• Go to Check my order or claim status and enter your Order number and ZIP Code.

Wireless order details

You can sign in to the myAT&T app or go to your order history to check your order.

• You’ll get a confirmation email when your order ships. 
• Preordered devices ship on a first-come, first-serve basis.
• Back-ordered devices ship when they’re available.

If you think your device was lost during shipment, submit a ticket to request a refund. Make sure you received a delivery notice and checked all possible delivery areas.

Internet order details

Check the AT&T Smart Home Manager app for order info.

• You’ll get a confirmation email when your order ships.
• Be ready for set up by downloading the AT&T Smart Home Manager app from the Apple App Store or Google Play store. You can also use it to track your order, prepare for an appointment, and more.

Phone order details

You can sign in to the myAT&T app or go to your order history to check your order.

You’ll get a confirmation email when your equipment ships.