Send messages to email with Voicemail-to-Text
Learn how you can send transcribed voicemail messages to yourself by email to read, print or save.
AT&T Phone: Voicemail-to-Text
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How to send transcribed voice messages to an email address
Voicemail-to-Text message transcription
You can read your voicemail messages as text, send them to email, and print them, thanks to Voicemail-to-Text and the Voicemail Viewer app. This service automatically transcribes voicemail messages and delivers them to your email address. Many Apple and Android devices are supported.
Note: The quality of transcribed messages may be affected by the caller's pronunciation, background noise or other factors. Short or unclear messages may not be transcribed.
Note: The quality of transcribed messages may be affected by the caller's pronunciation, background noise or other factors. Short or unclear messages may not be transcribed.
Turn Voicemail-to-Text message transcription on or off
From the Voicemail Viewer app
From your browser
Set up or change a designated email address
To change the designated email address, follow the steps below.
Note: If you change your home phone voicemail PIN, you must also change your Voicemail Viewer PIN to match.
- Select Settings.
- Select Transcription to be either on or off.
From your browser
- Go to Account overview.
- Hover over Home Phone > Check Voice Mail.
- Go to Voicemail Settings > under Voicemail box preferences, expand the Message Transcription section.
- Select On or Off then select Save.
Set up or change a designated email address
To change the designated email address, follow the steps below.
- Go to Account overview.
- Hover over Home Phone > Check Voicemail > Voicemail settings.
- Under Voicemail box preferences, expand the Message Forwarding section.
- Select On.
- Select Forward incoming messages and keep original from the drop-down menu.
- To activate the message management links, perform an action such as Mark as Read when you get your first forwarded message.
- You'll be asked to authenticate with your pre-populated 10-digit phone number and the PIN used to sign in to your voicemail mailbox.
- Enter your forwarding email address in the Email Address field.
- Select Include message management links in forwarded message. This allows you to perform actions such as deleting messages or marking them as read.
- Select Save.
- Expand the Message Transcription section and verify that it is On. If not, select On.
- Select Save.
Note: If you change your home phone voicemail PIN, you must also change your Voicemail Viewer PIN to match.
Last updated: December 7, 2022
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