Restore dial tone and fix echo

Troubleshoot problems with your dial tone or echo on the line.

Tips to fix dial tone and echo

FYI: Only plans that includes phone service will have a dial tone. Don’t have phone service? See what plans are available

If your plan includes phone and you can’t get a dial tone or make a call, try these options:

Make sure all cords and wires are secure and not damaged.
Use another phone handset to see if you get a dial tone.
Check all your AT&T services for an outage in your area. The issue may be more than the dial tone.
Restart your Wi-Fi^® gateway by unplugging the power cord for 10 seconds, then plugging it back in.
Plug your phone into the back of the Wi-Fi gateway. This may allow you to make and receive calls until the problem has been fixed.

Tips to fix echo or bad reception

Lower or adjust the volume on the phone handset.
Change the frequency or channel if you’re using a cordless phone.
Make sure all cords are secure and undamaged.
Use another phone handset to check for echoes or reception.
Restart your Wi-Fi gateway by unplugging the power cord for 10 seconds, then plugging it back in.
Plug your phone into the back of the Wi-Fi gateway. This may allow you to make and receive calls until the problem has been fixed.

Head’s up: Restarting your Wi-Fi gateway will interrupt all AT&T services.

Last updated: December 7, 2022

Did you get the help you needed?

Yes