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Manage your install, repair, or store appointment

Set up, check, change, or cancel your appointment. Plus, learn how to get ready for your service technician.

Appointment details

Sign in to get your appointment details and get notified when your technician is on the way.

Existing appointments

Sign in to the Appointment details card to review or change your install or repair appointment.

New installation

Order AT&T Internet and we’ll set up a time to install your new service.

FYI: Have AT&T Internet or AT&T Internet Air™? You can download the AT&T Smart Home Manager app from the Apple App Store or Google Play store before your technician arrives. Use it to track your order, prepare for your appointment, and more.

Existing appointments

Sign in to the Appointment details card to review or change your install or repair appointment.

New issues

Before we schedule a repair appointment, let’s run some diagnostics to see if we can fix your issue. To get started from a desktop browser:

  1. Go to AT&T Internet support.
  2. Scroll to Fix an issue and select Sign in to start.
  3. Enter your AT&T user ID and password.
  4. Wait for the diagnostic and outage checks to finish.
  5. Select a topic to troubleshoot. If we find an issue that requires a technician, we’ll help you set up a repair appointment.

Good to know: You can also use the AT&T Smart Home Manager app to run diagnostics. Open the app and swipe to the Your internet card. Tap Learn more and follow the prompts.

It’s easy to make or change a store appointment:

  1. Go to appointment scheduling.
  2. Choose Make an Appointment or Change an Appointment.
  3. Follow the prompts to schedule an appointment.

We'll send an email confirmation to the address you provided. When you get to the store, just check in with a rep and let them know you have an appointment.

FREQUENTLY ASKED QUESTIONS

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Last updated: April 16, 2025

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