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Learn who can manage AT&T accounts online

Manage your AT&T account online with either primary or secondary online access.

Account access

Account owner

The account owner is the person who is financially responsible for an account. The account owner:

  • Is named when the account is set up
  • Has their name listed on the bill

Primary online access

This can belong to only one person or user ID at a time. The person with primary access:

  • Is often the account owner, but that's not required
  • Controls who else can manage the account online

Secondary online access

This can belong to multiple people or user IDs.

A person with secondary access can co-manage the account online in myAT&T. They can do most of the same things as the person with primary access.

Online access levels

Primary and secondary online users can do many of the same things:

  • Access and manage the account online
  • Change or upgrade plans and services
  • Manage add-ons
  • View and pay bills
  • Transfer billing responsibility
  • Turn Wireless Account Lock on and off
  • Update profile info (email, phone number, address)

Only primary users can:

  • Request a number transfer PIN
  • Add or remove retail authorized users
  • Add or remove secondary online access users
  • Transfer primary access to a secondary user

Learn how to change who can access your accounts online.

Last updated: June 4, 2025

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