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<h5><strong><a class="type-sm color-white" href="http://www.att.com/why-att/">Learn More<span><svg fill="none" height="16" viewbox="0 0 16 8" width="16" xmlns="http://www.w3.org/2000/svg"><rect fill="white" fill-opacity="0.01" height="16" width="16"></rect><path clip-rule="evenodd" d="M6.18535 12.4934L5.02612 11.3011L8.20922 7.99341L5.02612 4.68576L6.18535 3.49341L10.5217 7.99341L6.18535 12.4934Z" fill="white" fill-rule="evenodd"></path></svg>&nbsp;</span></a></strong></h5>


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Confirmed! We’ll see you in [[APPT_DATE]] days. Need to reschedule? Contact us via chat, if available, or call us at 800.288.2020.

<ul>\\n<li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li>\\n<li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li>\\n<li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li>\\n</ul>\\n

<ul>\\n<li>Your AT&T Right To You expert will call you to coordinate your delivery.</li>\\n<li>They’ll keep socially distant throughout delivery and setup.</li>\\n<li>Experts pass daily health checks. They also wear a mask and gloves.</li>\\n<li>Our team will clean all work surfaces.</li>\\n</ul>\\n

<ul><li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li><li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li><li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li></ul>

<ul><li>Your expert will call you to coordinate your delivery.</li><li>They’ll keep socially distant throughout delivery and setup.</li><li>Experts pass daily health checks. They also wear a mask and gloves.</li><li>Our team will clean all work surfaces.</li></ul>

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See what the lights on your gateway mean.

When you update your network name or password, your devices automatically disconnect from your Wi-Fi network. Make sure to reconnect them using your new Wi-Fi info.

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My Wi-Fi gateway

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We’ll bury the wire at your location by [DAY], [DATE]. In many cases, we’ll complete the work before this date. If our technician has access to the wire outside, you won’t need to be home. 

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You’re all set. We’ve buried the wire at your location. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn’t complete burying the wire as quickly as we hoped. We’re working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We'll be out soon to bury a wire at your location. If our technician has access to the wire outside, you won't need to be home.

We’ve started the process to bury the wire at your location. This may require:

Once we complete all steps, we'll bury your new wire.

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Get help adding or removing channels and learn about premium programming on U-verse TV.

U-verse TV  - Channels, packages & programs - Add or remove premium programs

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U-verse TV - Channels, packages & programs - Channel lineup & program guide

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U-verse TV - Channels, packages & programs - On Demand & Pay Per View

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U-verse TV - Channels, packages & programs - Sports & entertainment - Sports

Enjoy your U-verse TV experience with movies, sports, favorite programs, music channels, interactive apps, and much more.

U-verse TV - Channels, packages & programs - Sports & entertainment

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U-verse TV - Channels, packages & programs

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U-verse TV - Equipment setup - DVR & receiver - DVR features

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U-verse TV - Equipment setup - DVR & receiver - Self-install or replace

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U-verse TV - Equipment setup - DVR & receiver

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U-verse TV - Equipment setup -  Remote control

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U-verse TV - Equipment setup & return -  Return equipment

Learn how to set up replacement receivers, program your U-verse TV remote control, and return old devices.

U-verse TV - Equipment setup & return

Find out surprises inside your TV with U-verse enabled apps, Multiview, and play over 30 games.

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U-verse TV - Streaming, apps & settings - TV Everywhere - Mobile apps & TV on-the-go

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U-verse TV - Streaming, apps & settings

See how to troubleshoot your U-verse DVR &amp; receiver.

U-verse TV - Troubleshoot & repair - DVR & receiver

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U-verse TV - Troubleshoot & repair - Repair appointments & more

Get help troubleshooting U-verse TV picture and sound issues, error codes, and outages.

U-verse TV - Troubleshoot & repair - Service interruption

Get help troubleshooting U-verse TV DVR &amp; receiver, remote control, service interruption, and more.

U-verse TV - Troubleshoot & repair

Learn how to program your U-verse TV remote, get channel guides, and fix common problems. Find out how to contact us.

U-verse TV

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<ul><li>Restart your TV receiver by holding the <strong>POWER</strong> button down for 10 seconds then pressing it again to restart. This process takes 5-8 minutes and will impact any DVR recordings in progress.</li><li>Restart your Wi-Fi<sup>®</sup> Gateway by removing the power cord for one minute then plugging it back in. This will interrupt all of your AT&amp;T services, including phone and TV.</li></ul>

Try this first

We may have an article that will give you all the steps you need to fix your problem. Check out the list:<br><br><strong>U-verse TV</strong><br><ul><li><a href="/esupport/article.html#!/u-verse-tv/KM1040598" target="_self" title="Link opens in same window.">Fix picture problems on U-verse TV</a><br></li><li><a href="/esupport/article.html#!/u-verse-tv/KM1009878" target="_self" title="Link opens in same window.">Fix sound problems on U-verse TV</a><br></li><li><a href="/esupport/article.html#!/u-verse-tv/KM1009910" target="_self" title="Link opens in same window.">Remote control troubleshooting tips</a><br></li><li><a href="/esupport/article.html#!/u-verse-tv/KM1009886" target="_self" title="Link opens in same window.">Troubleshoot/replace your wired U-verse TV receiver</a><br></li><li><a href="/esupport/article.html#!/u-verse-tv/KM1041796" target="_self" title="Link opens in same window.">U-verse recorded TV issues</a><br></li></ul><strong>Tip:</strong> Try the Troubleshoot &amp; Resolve tool on your U-verse TV by pressing <strong>MENU</strong> on your remote, then select <strong>Help</strong>. Choose <strong>Information</strong> and then <strong>Troubleshoot &amp; Resolve</strong>. <br><br><strong>Internet</strong><br><ul><li><a href="/esupport/article.html#!/dsl-high-speed/KM1010340" target="_self" title="Link opens in the same window">Troubleshoot your internet</a><br></li><li><a href="/esupport/article.html#!/u-verse-high-speed-internet/KM1203150/" target="_self" title="Link opens in same window.">Find your Wi-Fi network name and or password</a><br></li><li><a href="/esupport/article.html#!/dsl-high-speed/KM1048534" target="_self" title="Link opens in same window.">Connect a computer to your Wi-Fi home network</a><br></li><li><a href="/esupport/article.html#!/u-verse-high-speed-internet/KM1010308" target="_self" title="Link opens in same window.">Understand your gateway status lights</a><br></li></ul><br> <strong>Digital phone</strong><br> <a href="/esupport/article.html#!/u-verse-voice/KM1010623" target="_self" title="Link opens in same window.">Restore dial tone and fix echo</a>

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