Did you start a swap process for your equipment in Smart Home Manager or chat? Have you already spoken to an agent about your return? Based on your service, what you have to return may vary.
Check your email for what you’re required to send back and next steps. If you’re expecting an email but don’t see it, check your spam or junk folders.
AT&T Internet & AT&T Fiber
| What to return | What not to return |
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FYI: Don’t remove or unplug wall-mounted equipment. |
AT&T Internet Air
| What to return | What not to return |
| Equipment you own like extenders, HDMI cables, or Ethernet cables |
Fixed Wireless Internet
| What to return | What not to return |
| Antenna and accessories like the mount and pole |
Need help identifying your equipment?
Learn about AT&T internet equipment
Good to know:
- To avoid a fee, return your undamaged equipment within 21 days of the service change or disconnect date.
- If the returned equipment is damaged due to abuse, we may add a damaged equipment fee to your bill.