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Put your service on Vacation Hold

Going on vacation or away for a while? Find out how to temporarily suspend your service.

FREQUENTLY ASKED QUESTIONS

What to know about Vacation Hold

If you have AT&T Internet, AT&T Phone, or U-verse TV

Have a combination of internet, phone, or U-verse TV service? You’ll have to put each one on hold. You can place all other AT&T services on Vacation Hold as needed. For example, if you have DIRECTV, AT&T Internet, and AT&T Phone, you can keep DIRECTV active, but you’ll have to suspend AT&T Phone and Internet together.

You can put your service on Vacation Hold twice within a 12-month period. The minimum time you can suspend service is 2 months and the maximum is 9 months.

You’ll have to meet these requirements to place your service on hold:
  • Account in good standing
  • Active service for at least 30 days 
  • Start date between 10 and 30 days from the day you request the hold
  • Restoration of service between 60 and 270 days from the start date

If you have DSL, Landline - Home phone, or DISH

The timeframe and requirements vary by state. Call us at 800.288.2020.

Other Vacation Hold details

When you place your service on hold, it won’t be available for use and your home Wi-Fi® won’t work until we restore your service. You don’t have to do a thing with your equipment.

If you have AT&T Internet

Good news! You can still use your current email IDs to hop on our Wi-Fi network when you’re away from home.

If you have AT&T Phone

  • Have a combined bill and AT&T Phone is on it? Then AT&T Phone service won’t be available.
  • Have a combined bill and AT&T Phone isn’t on it? You can get incoming calls and access to voicemail. 
    • Outbound calls, other than to 911 or to toll-free numbers, may incur a per-minute fee. 
    • Other charges may apply for calls to directory listing services and directory assistance. 
    • You can keep your current phone number and directory listing. 
  • If you have a monitored home alarm that makes outbound calls, these calls will continue to work during the Vacation Hold.

If you have U-verse TV

  • While you can’t watch your recordings when your service is on Vacation Hold, we’ll save them for you. You can get your recorded programs when your service is restored. 
  • DVR recording and playback won’t be available on U-verse TV or the U-verse app.

When you want to restore your service

Just call us at 800.288.2020 a few days before you want it to start back up.

Your billing will resume at either the:
  • Same rate for your current plan.
  • Current rate if you make changes to your plan.
  • Promo rate if the promotion is still running. For example, you have a 12-month promo offer and you place your service on Vacation Hold for 6 months during that period. You’ll pay the Vacation Hold fee for 6 months and get the promo discount for the other 6 months.
Last updated: December 7, 2022

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