Have a combination of internet, phone, or U-verse TV service? You’ll have to put each one on hold. You can place all other AT&T services on Vacation Hold as needed. For example, if you have DIRECTV, AT&T Internet, and AT&T Phone, you can keep DIRECTV active, but you’ll have to suspend AT&T Phone and Internet together.
You can put your service on Vacation Hold twice within a 12-month period. The minimum time you can suspend service is 2 months and the maximum is 9 months.
You’ll have to meet these requirements to place your service on hold:
The timeframe and requirements vary by state. Call us at 800.288.2020.
When you place your service on hold, it won’t be available for use and your home Wi-Fi® won’t work until we restore your service. You don’t have to do a thing with your equipment.
Good news! You can still use your current email IDs to hop on our Wi-Fi network when you’re away from home.
Just call us at 800.288.2020 a few days before you want it to start back up.
Your billing will resume at either the: