Make a payment arrangement

Think you can’t pay by your due date? Learn how to schedule a payment arrangement to avoid service interruption.

Set up a payment arrangement online

Check the payment calendar to see dates you can schedule a payment.Go

FREQUENTLY ASKED QUESTIONS

Important payment arrangement info

If you don’t see any available payment dates after your due date in the calendar, then you aren’t eligible to schedule a payment arrangement. Also, your payment history may affect the payment methods you can use. Keep in mind that:
  • When making a payment arrangement, you commit to pay with the selected payment method on the chosen date.
  • Payments start to process at 12 a.m. ET on the scheduled payment date. 
  • Payment arrangements, or payments scheduled to post after your original bill due date, can’t be changed or canceled. 
  • If you use AutoPay, be sure to pause it for the current month. AutoPay will resume the next bill period.

Potential fees

  • Late fees apply if you pay your bill after the due date.
  • We charge a convenience fee if you call or chat with us to make or schedule a payment arrangement.
  • You'll owe a reconnection fee if you don’t pay by the date you agreed to and we suspend your service.

Last updated: June 15, 2023

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