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Clear browser history, cookies, and cache

Want smoother internet browsing? Find out how to clear your cookies, cache, and history.

Cookies, cache, and more

Cookies 101

In a nutshell, a cookie is a small file used to keep track of you and your preferences when you go to a website. The server hosting the website sends a cookie to your browser. AT&T uses cookies so we can do things like greet you by name, bring you local weather info, and remember your saved site settings.

Most browsers accept cookies by default. You can go to your browser's support site to verify. You’ll usually find the option to manage cookies under the Preferences or Internet options menus. While cookies help make your internet surfing experience a little better and quicker, sometimes they can bog things down. You can refresh your browser by clearing the browsing data, which includes your cookies, cache, and history.

Clear cookies in mobile browsers

If you have an Apple iOS device running Safari®:
  1. Go to Settings.
  2. Find and tap Safari.
  3. Tap Clear History and Website Data. You’ll see a pop-up that lets you confirm your selection.
  4. Select Clear. The Clear History and Website Data button will turn gray.

If you have an iOS device running Chrome™:
  1. Open your browser.
  2. Tap the 3-dot menu at the bottom of the screen.
  3. Select Settings, then Privacy.
  4. Tap Clear Browsing Data.
  5. Choose Browsing History, Cookies and Site Data, or Cached Images and Files.
  6. Select Clear Browsing Data. You’ll see a pop-up that lets you confirm your selection.

If you have an Android® device running Chrome™:
  1. Open your browser.
  2. Tap the 3-dot menu.
  3. Select History, then Clear browsing data.
  4. Choose a deletion time range or the specific items you want to delete.
  5. Select Clear data, then Clear.

If you have an Android device running Firefox®:
  1. Open your browser.
  2. Tap the 3-dot menu.
  3. Select History, then Clear Browsing History.
  4. Select OK.

Clear cookies on desktop browsers

If you have a PC running Chrome, Firefox, Internet Explorer®, or Edge®:
  1. Open your browser.
  2. Press Ctrl+Shift+Delete.
  3. Select the items you want to clear.
  4. Select the Delete, OK, Clear, or Clear data button, depending on your browser type.
  5. Close and reopen your browser.

If you have a Mac running Chrome or Firefox:
  1. Open your browser.
  2. Press Command+Shift+Delete.
  3. Select the items you want to clear.
  4. Select the Delete or Clear button, depending on your browser type.
  5. Close and reopen your browser.

If you have a Mac running Safari:
  1. Open your browser.
  2. Select Safari in the top left corner next to the Apple icon.
  3. Select Preferences, then Privacy, then Manage Website Data.
  4. Select the items you want to clear.
  5. Select the Remove or Remove All button, depending on your choices.
  6. Close and reopen your browser.

Tip: If these steps don’t work with your browser, go to your browser's support site for version-specific instructions.
Last updated: March 3, 2023

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