If you have U-verse® TV service, you can try our Troubleshoot & Resolve tool right from your TV.

From your U-verse remote control:
  1. Press Menu.
  2. Use the right arrow to scroll to Help.
  3. Use the down arrow to scroll to Troubleshoot & Resolve, then press OK.
  4. Use the right arrow to scroll to Internet, then presss OK.
  5. Follow the prompts on your TV.