Keeping your account secure

It has come to our attention that a number of AT&T passcodes have been compromised. We are reaching out to all 7.6M impacted customers and, as a safety precaution, have reset their passcodes. In addition, we are emailing and mailing letters to individuals with compromised sensitive personal information separately and offering complimentary identity theft and credit monitoring services.

Our internal teams are working with external cybersecurity experts to analyze the situation. To the best of our knowledge, the compromised data appears to be from 2019 or earlier and does not contain personal financial information or call history.

We encourage customers to remain vigilant by monitoring account activity and credit reports, as well as being mindful of phishing scams. Review this helpful information to keep your account secure.

What is AT&T doing to address the situation? How will AT&T contact me?

We’ve taken precautionary measures and reset passcodes, which is an extra layer of protection for AT&T accounts.

We are emailing or mailing letters to individuals with compromised sensitive personal information and offering complimentary identity theft and credit monitoring services.

How do I update my passcode?

If you have an active account impacted by this, we’ve already reset your passcode. If you haven’t changed your passcode in the past year, we also suggest you change yours as a precaution.

Online at myAT&T

1. Go to your myAT&T Profile. Sign in, if asked. (If you have extra security enabled and can't sign in, choose Get a new passcode).
2. Scroll to My linked accounts.
3. Select Edit for the passcode you want to update.
4. Follow the prompts to finish up.

With the myAT&T app

1. Sign in and tap More.
2. Select Manage Profile.
3. Scroll to My linked accounts.
4. Select Edit for the passcode you want to update.
5. Follow the prompts to finish up.

FYI: Make sure you don’t use character combinations from previous passcodes.

What can customers do to keep their accounts secure?

In addition to resetting your AT&T passcode, We encourage customers to remain vigilant by monitoring account activity and credit reports. You can set up free fraud alerts from nationwide credit bureaus — Equifax, Experian, and TransUnion. You can also request and review your free credit report at any time via Freecreditreport.com.