Learn about the Broadband Facts label

Get details on each area of the Broadband Facts label.


FREQUENTLY ASKED QUESTIONS

Label sections

Overview

This section includes the rate plan name and indicates whether the label is a Broadband (internet to a fixed location) or Mobile (wireless) disclosure.

Monthly Price

This displays the monthly price of the wireless or internet service you’re considering. The listed price doesn’t include offers, promotions, or government taxes.

Additional Charges & Terms

This section itemizes fees based on your location. It also includes one-time fees to activate, install, or terminate early.

Discounts & Bundles

This section includes a link to see available discounts or bundles that the plan you’re considering may be eligible for.

Speeds Provided with Plan

This section shows typical upload, download, and latency speeds. These are based on independent network testing.

FYI: Speeds can vary based on location, device, and other factors. Learn more about broadband performance.

Data Included with Monthly Price

This specifies the data allotment for the selected plan.

Network Management & Privacy

This section links to our Network Management and Privacy policies.

Customer Support

This provides a link to our customer support for the selected product on the label.

FCC Consumer Resources

This section includes a link for FCC resources and the label’s FCCID, which is unique to each plan and version of the label.

Last updated: April 9, 2024

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