Learn about changes to California home phone service

Learn about AT&T's recent applications to the California Public Utilities Commission and how they may affect you.


What's happening

AT&T has applied to the California Public Utilities Commission (CPUC) requesting to: 

  • Withdraw its Eligible Telecommunications Carrier (ETC) designation
  • Modify its role as the default landline or voice service provider, also known as Carrier of Last Resort (COLR), in a large portion of our California service territory

Why we're doing it

We want to modernize the home phone, so you have better ways to connect. These changes would allow us to move to current technology in our California service area

Older technologies, like copper networks, can cost more to maintain, use harder-to-source equipment, and are less energy efficient. Every dollar spent maintaining those networks is a dollar lost to investing in modern technology to benefit Californians.

CPUC Public Participation hearings

As a result of this request, the CPUC has scheduled several Public Participation Hearings (PPHs). These hearings provide an opportunity for you, the public, to ask questions or voice concerns with the CPUC about this process.

Public Participation Hearing schedule

Date & time (Pacific)Venue
February 6, 2024
  • 2 p.m.
  • 6 p.m.
Clovis City Council Chambers
1033 5th St.
Clovis, CA 93612
February 22, 2024
  • 2 p.m.
  • 6 p.m.
Mendocino County Board of Supervisors
501 Low Gap Road, Room 1070
Ukiah, CA. 95482
March 14, 2024
  • 2 p.m.
  • 6 p.m.
Indio City Hall Council Chambers
100 Civic Center Mall
Indio, CA 92201
March 19, 2024
  • 2 p.m.
  • 6 p.m.
Remote Public Participation Hearing
Toll-free phone number: 800.857.1917, code: 6032788#
Website to view the PPHs and to access the video recording after the PPHs:
2 p.m.: https://www.adminmonitor.com/ca/cpuc/hearing/20240319
6 p.m.: https://www.adminmonitor.com/ca/cpuc/hearing/202403192

For more info about this process, contact the CPUC Public Advisor's Office. Make sure you reference Application 23-03-002 for ETC, and 23-03-003 for COLR.


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Last updated: March 8, 2024

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