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User manual

Here's your device's complete instructions, specs and more.

Confirmed! We’ll see you in [[APPT_DATE]] days. Need to reschedule? Contact us via chat, if available, or call us at 800.288.2020.

<ul>\\n<li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li>\\n<li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li>\\n<li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li>\\n</ul>\\n

<ul>\\n<li>Your AT&T Right To You expert will call you to coordinate your delivery.</li>\\n<li>They’ll keep socially distant throughout delivery and setup.</li>\\n<li>Experts pass daily health checks. They also wear a mask and gloves.</li>\\n<li>Our team will clean all work surfaces.</li>\\n</ul>\\n

<ul><li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li><li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li><li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li></ul>

<ul><li>Your expert will call you to coordinate your delivery.</li><li>They’ll keep socially distant throughout delivery and setup.</li><li>Experts pass daily health checks. They also wear a mask and gloves.</li><li>Our team will clean all work surfaces.</li></ul>

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See what the lights on your gateway mean.

When you update your network name or password, your devices automatically disconnect from your Wi-Fi network. Make sure to reconnect them using your new Wi-Fi info.

Network info

My Wi-Fi gateway

Internet support

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We’ll bury the wire at your location by [DAY], [DATE]. In many cases, we’ll complete the work before this date. If our technician has access to the wire outside, you won’t need to be home. 

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You’re all set. We’ve buried the wire at your location. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn’t complete burying the wire as quickly as we hoped. We’re working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We'll be out soon to bury a wire at your location. If our technician has access to the wire outside, you won't need to be home.

We’ve started the process to bury the wire at your location. This may require:

Once we complete all steps, we'll bury your new wire.

Speed test history

Get info on your appointment, equipment, or order.

Common Internet - Set up & order status - Order status

Check internet plans in your area and learn what discounts may be available.

Common Internet - Set up & order status - Plans

Learn how to get started with your internet service.

Common Internet - Set up & order status - Set up

Get new equipment? Learn how to set up your replacement.

Common Internet - Set up & order status - Replace your equipment

Get the details on your order and upcoming installation.

Common Internet - Set up & order status

Learn how to test your internet speed and what impacts your home internet.

Common Internet - Browsing, usage & speeds - Internet speeds

Find ways to improve browsing, streaming, and more.

Common Internet - Browsing, usage & speeds - Web browsing

Get info on internet data caps and how to manage your usage.

Common Internet - Browsing, usage & speeds - Data usage

Explore factors that impact internet speed and learn how to improve browsing. Get details on internet data usage.

Common Internet - Browsing, usage & speeds

Find info about your Wi-Fi gateway or All-Fi Hub.

Common Internet - Equipment - Wi-Fi gateways & All-Fi Hubs

Get info on your Wi-Fi extender or All-Fi Booster.

Common Internet - Equipment - Wi-Fi extenders & All-Fi Boosters

Common Internet - Equipment - DSL Modems

Find out how to configure advanced settings on your gateway or hub. Learn about IP addresses and how to find them.

Common Internet - Equipment - Advanced info

Learn how to find and change settings for your internet equipment.

Common Internet - Equipment

Get details on how to access and manage your Wi-Fi network.

Common Internet - Network & connections - Wi-Fi network

Explore Smart Home Manager and how it can help manage your home network, troubleshoot issues, and more.

Common Internet - Network & connections - Smart Home Manager

Learn how to connect your wired and Wi-Fi devices to your home network.

Common Internet - Network & connections - Device connections

Find your Wi-Fi information to connect devices to your home network. Use Smart Home Manager to manage your network.

Common Internet - Network & connections

Learn about network security provided by AT&amp;T and other ways to protect your data.

Common Internet - Security - AT&T ActiveArmor internet security

Explore security features offered with AT&amp;T AntiVirus Plus powered by McAfee.

Common Internet - Security - AT&T AntiVirus Plus

Explore options for keeping your home network and connected devices safe and secure.

Common Internet - Security

Get tips and tricks to help fix issues with your gateway, hub, extender, or booster.

Common Internet - Troubleshooting - Equipment

Learn how to check your internet service for issues or look for outages in your area.

Common Internet - Troubleshooting - Service

Get help troubleshooting your internet equipment or service.

Common Internet - Troubleshooting

Get help with your internet service and equipment. Find out how to fix common issues or contact us.

AT&T Internet Air

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Use Smart Home Manager to get started

<p>Are you looking for instructions to set up a BGW320 with a white Ethernet cable and red tips?<br><br><img alt="BGW320 with a red and white ONT cable" src="https://www.att.com/scmsassets/images/support/bgw320/BGW320_RedONT.png"></img><br><br><a href="/support/article/u-verse-high-speed-internet/000092083" target="_self" title="Link opens in same window">Get set up instructions for your gateway</a></p>

Get started with your BGW320 (white/green cable)

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