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Set up internet backup

Stay online if your fiber network goes down with the Smart Home Manager app and your AT&T unlimited wireless data.


Requirements

  • AT&T Fiber® and eligible AT&T Wirelessâ„  service with an unlimited data plan1
  • BGW320 or BGW620 AT&T All-Fi Hub®
  • AT&T Smart Home Manager app using a device on your AT&T Wireless account

How it works

If you experience a fiber outage, internet backup connects your All-Fi Hub to a device on your AT&T Wireless account. This keeps your hub and all connected devices online. (You should turn off any non-AT&T extenders during an outage to avoid interruptions. AT&T Extended Wi-Fi Coverage Service shouldn’t affect your backup.)

Once set up, Smart Home Manager sends a push notification if your internet backup is activated during an outage. When this happens, your hub connects to a participating mobile device in your home to keep you online until fiber services are restored. This takes less than a minute. Be sure to keep the mobile device charged so you don’t lose service.

Once fiber service is restored, your internet backup automatically turns off.

FYI: Internet backup deactivates if you cancel AT&T Fiber or AT&T Wireless, change your AT&T Wireless to a limited plan, or remove the Smart Home Manager app.

Set up

  1. Open the Smart Home Manager app.
  2. Tap Let’s go on the Internet Backup card.
  3. Follow the prompts to enable backup. Be sure to accept any permissions requested from Smart Home Manager. This will help keep you connected. 

Important: Make sure you accept all permissions and enable notifications and cellular data for Smart Home Manager. These help keep you informed and connected.

See all important details


FREQUENTLY ASKED QUESTIONS



Last updated: July 7, 2025

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