Internet Air error codes FAQ

Find out what the error code on your All-Fi Hub means and how to fix it.

FREQUENTLY ASKED QUESTIONS

These codes mean you haven’t completed your registration. Here's how to finish:

Open your smartphone and turn off Wi-Fi® to connect to cellular data.
Sign in to the AT&T Smart Home Manager app and complete the Internet Air installation. Don't have the app yet? Get it now

FYI: You can also check your order confirmation email and select Check your order status and view or accept your Terms of Service.

This code means there's an issue preventing your All-Fi Hub from activating. Wait a little bit and then try your activation again.

Complete your registration: Sign in to the AT&T Smart Home Manager app and complete the Internet Air installation. Don't have the app yet? Get it now
Restart your All-Fi Hub: Press and release the reset button or unplug your hub and then plug it back in. The restart may take up to five minutes.

Still having issues? Contact us

The E005 error code means there is a power on self-test (POST) failure and your hub can’t start up.

Try these options to fix the issue:

Power: Check the power outlet the hub is plugged into. Make sure it works.
Restart your All-Fi Hub: Press and release the reset button or unplug your hub and then plug it back in. The restart may take up to five minutes.
Reset your hub to factory settings: Press the reset button for 10 seconds. The reset may take up to 10 minutes.

This error means there was an authentication failure with the 5G or LTE network. Try these tips:

Check for wireless outages
Check All-Fi Hub location: The hub should be on the highest level of your building, by a window but out of direct sunlight.
Restart your hub: Press and release the reset button. The restart may take up to five minutes.
Contact us: We’ll help you get things working. Give us a call

This error means that you can't connect to the AT&T Wireless^SM network. Try these tips:

Check for wireless outages
Restart your All-Fi Hub: Press and release the reset button. The restart may take up to five minutes.
Check hub location: The hub should be on the highest level of your building, by a window but out of direct sunlight.
Use the Smart Home Manager app: We'll help you troubleshoot. Don't have the app yet? Get it now

Last updated: June 18, 2024