<h3><strong><span class="type-base">We&rsquo;d hate to see you go!</span></strong></h3>

<h3><span class="type-sm type-base">With AT&amp;T, you get the connectivity you depend on, deals you want, and prompt, friendly service you deserve. All guaranteed, or we make it right.<br />
Talk to one of our loyalty experts by calling <strong>800.331.0500</strong>.</span></h3>

<h5><strong><a class="type-sm color-white" href="https://www.att.com/why-att/guarantee/?source=IXC270852831&amp;wtExtndSource=_suppwrls_" style="color: white">Learn More<span><svg fill="none" height="16" viewbox="0 0 16 8" width="16" xmlns="http://www.w3.org/2000/svg"><rect fill="white" fill-opacity="0.01" height="16" width="16"></rect><path clip-rule="evenodd" d="M6.18535 12.4934L5.02612 11.3011L8.20922 7.99341L5.02612 4.68576L6.18535 3.49341L10.5217 7.99341L6.18535 12.4934Z" fill="white" fill-rule="evenodd"></path></svg></span></a></strong></h5>


<h3><strong><span class="type-base">Freedom to choose what&rsquo;s best for you</span></strong></h3>

<h3><span class="type-sm type-base">Our best deals for new and existing customers. On any smartphone. Your choice of plans. Only at AT&amp;T.</span></h3>

<h5><span class="type-xs">Offers vary. Restrictions may apply.</span></h5>

<h5><strong><a class="type-sm color-white" href="http://www.att.com/why-att/" style="color: white">Learn More<span><svg fill="none" height="16" viewbox="0 0 16 8" width="16" xmlns="http://www.w3.org/2000/svg"><rect fill="white" fill-opacity="0.01" height="16" width="16"></rect><path clip-rule="evenodd" d="M6.18535 12.4934L5.02612 11.3011L8.20922 7.99341L5.02612 4.68576L6.18535 3.49341L10.5217 7.99341L6.18535 12.4934Z" fill="white" fill-rule="evenodd"></path></svg>&nbsp;</span></a></strong></h5>


<h3><strong><span class="type-base">U-verse TV community forums</span></strong></h3>

<h3><span class="type-sm type-base">Get help answering your questions from a community of users.</span></h3>

<h5><u><a class="type-sm color-white" href="https://forums.directv.com/categories/uverse-tv/5def9460238f4a196321de08" style="color: white">Go to the U-verse TV forums</a></u></h5>


<h3><strong><span class="type-base">We&rsquo;d hate to see you go!</span></strong></h3>

<h3><span class="type-sm type-base">With AT&amp;T, you get the connectivity you depend on, deals you want, and prompt, friendly service you deserve. All guaranteed, or we make it right.<br />
Talk to one of our loyalty experts by calling <strong>800.331.0500</strong>.</span></h3>

<h5><strong><a class="type-sm color-white" href="https://www.att.com/why-att/guarantee/?source=IMC255450627&amp;wtExtndSource=_suppwrls_" style="color: white">Learn More<span><svg fill="none" height="16" viewbox="0 0 16 8" width="16" xmlns="http://www.w3.org/2000/svg"><rect fill="white" fill-opacity="0.01" height="16" width="16"></rect><path clip-rule="evenodd" d="M6.18535 12.4934L5.02612 11.3011L8.20922 7.99341L5.02612 4.68576L6.18535 3.49341L10.5217 7.99341L6.18535 12.4934Z" fill="white" fill-rule="evenodd"></path></svg></span></a></strong></h5>


<h3><strong><span class="type-base">We&rsquo;d hate to see you go!</span></strong></h3>

<h3><span class="type-sm type-base">With AT&amp;T, you get the connectivity you depend on, deals you want, and prompt, friendly service you deserve. All guaranteed, or we make it right.<br />
Talk to one of our loyalty experts by calling <strong>800.331.0500</strong>.</span></h3>

<h5><strong><a class="type-sm color-white" href="https://www.att.com/why-att/guarantee/?source=IMC867220982&amp;wtExtndSource=_suppwrls_" style="color: white">Learn More<span><svg fill="none" height="16" viewbox="0 0 16 8" width="16" xmlns="http://www.w3.org/2000/svg"><rect fill="white" fill-opacity="0.01" height="16" width="16"></rect><path clip-rule="evenodd" d="M6.18535 12.4934L5.02612 11.3011L8.20922 7.99341L5.02612 4.68576L6.18535 3.49341L10.5217 7.99341L6.18535 12.4934Z" fill="white" fill-rule="evenodd"></path></svg></span></a></strong></h5>


Visit your device manufacturer's website.

User manual

Here's your device's complete instructions, specs and more.

Confirmed! We’ll see you in [[APPT_DATE]] days. Need to reschedule? Contact us via chat, if available, or call us at 800.288.2020.

<ul>\\n<li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li>\\n<li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li>\\n<li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li>\\n</ul>\\n

<ul>\\n<li>Your AT&T Right To You expert will call you to coordinate your delivery.</li>\\n<li>They’ll keep socially distant throughout delivery and setup.</li>\\n<li>Experts pass daily health checks. They also wear a mask and gloves.</li>\\n<li>Our team will clean all work surfaces.</li>\\n</ul>\\n

<ul><li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li><li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li><li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li></ul>

<ul><li>Your expert will call you to coordinate your delivery.</li><li>They’ll keep socially distant throughout delivery and setup.</li><li>Experts pass daily health checks. They also wear a mask and gloves.</li><li>Our team will clean all work surfaces.</li></ul>

Want to know how close your tech is on appointment day? No problem. Come back here to check and we’ll let you know where they are.

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Reschedule limit hit

See what the lights on your gateway mean.

When you update your network name or password, your devices automatically disconnect from your Wi-Fi network. Make sure to reconnect them using your new Wi-Fi info.

Network info

My Wi-Fi gateway

Internet support

Want to see what’s different? If your bill went up or down by $5, we’ll show you the changes.

Review bill changes

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We’ll bury the wire at your location by [DAY], [DATE]. In many cases, we’ll complete the work before this date. If our technician has access to the wire outside, you won’t need to be home. 

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You’re all set. We’ve buried the wire at your location. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn’t complete burying the wire as quickly as we hoped. We’re working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We'll be out soon to bury a wire at your location. If our technician has access to the wire outside, you won't need to be home.

We’ve started the process to bury the wire at your location. This may require:

Once we complete all steps, we'll bury your new wire.

Speed test history

Check your Fixed Wireless Internet order status.

Fixed Wireless Internet - Installation & order status - Order status

Get help preparing for your AT&amp;T installation appointment.

Fixed Wireless Internet -Installation & order status - Professional installation

Learn networking information for your gateway.

Fixed Wireless Internet - Installation & order status - Wi-Fi gateway

Learn how to prepare for your AT&amp;T installation and connect equipment.

Fixed Wireless Internet - Installation & order status

Fixed Wireless Internet - Speed, Wi-Fi & troubleshooting - Apps & tools

Fixed Wireless Internet - Speed, Wi-Fi & troubleshooting - Speed

Fixed Wireless Internet - Speed, Wi-Fi & troubleshooting - Troubleshooting - Repair

Find out how to troubleshoot your Fixed Wireless Internet service.

Fixed Wireless Internet - Speed, Wi-Fi & troubleshooting - Troubleshooting - Service

Get help resetting or rebooting your Wi-Fi gateway, and more.

Fixed Wireless Internet - Speed, Wi-Fi & troubleshooting - Troubleshooting - Wi-Fi gateway

Fixed Wireless Internet - Speed, Wi-Fi & troubleshooting - Troubleshooting

Learn about Internet error messages, operating systems, and more.

Fixed Wireless Internet - Speed, Wi-Fi & troubleshooting - Web browsing

Explore advanced network settings and information.

Fixed Wireless Internet - Speed, Wi-Fi & troubleshooting - Wi-Fi & network - Advanced settings

Get help connecting to your WI-Fi home network.

Fixed Wireless Internet - Speed, Wi-Fi & troubleshooting - Wi-Fi & network - Connecting to Wi-Fi

Learn how to make the most of your home network.

Fixed Wireless Internet - Speed, Wi-Fi & troubleshooting - Wi-Fi & network - Network setup

Find out how to manage your Wi-Fi home network.

Fixed Wireless Internet - Speed, Wi-Fi & troubleshooting - Wi-Fi & network - Wi-Fi settings

Explore solutions, videos, and tools for managing your Wi-Fi network.

Fixed Wireless Internet - Speed, Wi-Fi & troubleshooting - Wi-Fi & network

Get help with your internet equipment, security, and apps.

Fixed Wireless Internet - Speed, Wi-Fi & troubleshooting

Get help managing your internet service and equipment. Find out how to fix common issues or contact us.

Fixed Wireless Internet

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You can restart your gateway with Smart Home Manager. Here&#39;s how:<br><ol><li>Sign in to <a href="https://www.att.com/smart-home-manager/network" target="_blank" title="Link opens in new window">Smart Home Manager</a>. </li><li>Scroll to the <strong>My gateway</strong> card.</li><li>Select <strong>Restart</strong>.</li></ol>Don&#39;t have the Smart Home Manager app? You can have all your network info at your fingertips. Manage your network using <a href="https://www.att.com/smart-home-manager/network" target="_blank" title="Link opens in new window">Smart Home Manager</a> from your computer. Or download the app from the <a href="https://itunes.apple.com/us/app/smart-home-manager/id1258654743?mt=8" target="_blank" title="Link opens in new window">Apple App store</a> or <a href="https://play.google.com/store/apps/details?id=com.att.shm" target="_blank" title="Link opens in new window">Google Play store</a>.

Smart Home Manager

<ol><li>Remove the power cord from the back of your gateway, and the internal battery backup, if you use one.</li><li>Wait at least 20 seconds.</li><li>Put the battery back in (if there is one), then plug the power cord in. </li></ol>Your services should come back on within 10 to 15 minutes.

Get Wi-Fi gateway software updates

Smart Home Manager

Restart your gateway manually

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