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Confirmed! We’ll see you in [[APPT_DATE]] days. Need to reschedule? Contact us via chat, if available, or call us at 800.288.2020.

<ul>\\n<li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li>\\n<li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li>\\n<li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li>\\n</ul>\\n

<ul>\\n<li>Your AT&T Right To You expert will call you to coordinate your delivery.</li>\\n<li>They’ll keep socially distant throughout delivery and setup.</li>\\n<li>Experts pass daily health checks. They also wear a mask and gloves.</li>\\n<li>Our team will clean all work surfaces.</li>\\n</ul>\\n

<ul><li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li><li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li><li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li></ul>

<ul><li>Your expert will call you to coordinate your delivery.</li><li>They’ll keep socially distant throughout delivery and setup.</li><li>Experts pass daily health checks. They also wear a mask and gloves.</li><li>Our team will clean all work surfaces.</li></ul>

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See what the lights on your gateway mean.

When you update your network name or password, your devices automatically disconnect from your Wi-Fi network. Make sure to reconnect them using your new Wi-Fi info.

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We’ll bury the wire at your location by [DAY], [DATE]. In many cases, we’ll complete the work before this date. If our technician has access to the wire outside, you won’t need to be home. 

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You’re all set. We’ve buried the wire at your location. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn’t complete burying the wire as quickly as we hoped. We’re working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We'll be out soon to bury a wire at your location. If our technician has access to the wire outside, you won't need to be home.

We’ve started the process to bury the wire at your location. This may require:

Once we complete all steps, we'll bury your new wire.

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<ol><li>Unplug the power cord from the back of your gateway or modem. If you have: <ul><li>An internal battery backup, remove it</li><li>DSL, unplug the phone cord from your modem or gateway</li></ul></li><li>Wait 20 seconds.</li><li>Put the internal battery back in if you have one. </li><li>Plug the power cord back in. If you have DSL service, reconnect the phone cord.</li><li>Wait for the gateway or modem to restart and your Broadband light to turn solid green. This can take up to 10 minutes.<br></li></ol>

Restart your gateway or modem manually

<ol><li>Sign in to <a href="https://www.att.com/support/internet/home" target="_blank" title="Link opens in a new window">Smart Home Manager</a> and select <strong>Network.</strong></li><li>Scroll to and select <strong>Home Network Hardware.</strong></li><li>Select <strong>Wi-Fi Gateway</strong> and then <strong>Restart.</strong></li><li>Select <strong>Restart</strong> again.</li></ol><strong>FYI: </strong>These gateways are compatible with Smart Home Manager: <br><ul><li>BGW320, BGW210</li><li>NVG589, NVG599</li><li>Pace 5031NV, Pace 5168, Pace 5268AC</li><li>2Wire 3600HGV, 2Wire 3801HGV, 2Wire 3800HGV-B</li></ul>

Restart your Wi-Fi gateway or modem

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Restart your gateway or modem manually

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