Learn how to send back equipment for your AT&T internet, Phone – Advanced, or U-verse TV service.
Did you start a swap process for your equipment in Smart Home Manager or chat? Have you already spoken to an agent about your return? Based on your service, what you have to return may vary.
Check your email for what you’re required to send back and next steps. If you’re expecting an email but don’t see it, check your spam or junk folders.
What to return | What not to return |
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FYI: Don’t remove or unplug wall-mounted equipment. |
What to return | What not to return |
| Equipment you own like extenders, HDMI cables, or Ethernet cables |
What to return | What not to return |
| Antenna and accessories like the mount and pole |
Learn about AT&T internet equipment
Good to know:
Here is a general list of what you should send back and what you can keep.
Phones or handsets you own
Here is a general list of what you should send back.
Have DIRECTV®? Learn about equipment and return fees