Learn about accounts and user IDs

Learn how to set up or change your user ID. You’ll need it to manage accounts and services online or sign in to the myAT&T or AT&T Smart Home Manager apps.

FREQUENTLY ASKED QUESTIONS

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Go to the myAT&T sign-in.
Select Add a user ID, then Don’t have a user ID? Create one now.
Choose the service to register and select Continue.
Follow the prompts to set up your new user ID and password. We’ll ask you to set up security questions and answers, accept the Terms & Conditions, and choose whether you’d like paperless billing.

FYI: If you have trouble creating a new user ID, redo the registration process with the account number and billing ZIP Code.

Make sure you have all your IDs and passwords handy before you start. Keep in mind, combining IDs doesn’t combine bills or bundle services. It just lets you access your accounts with a single ID and password, including email and added services like MAX.

From a computer or tablet:

Go to your myAT&T account overview. Sign in, if asked.
Choose Merge IDs.
Follow the prompts to complete the process.

If we send you a one-time code, make sure you enter the code to finish combining your IDs. Then, sign out and sign back in to see your changes.

DETAILED INFO

If you manage your accounts using myAT&T, you already have a user ID. If you have more than one account, you might have more than one user ID. Make sure to sign in with the ID for the account you want to manage.

You can access these accounts and apps with a single user ID:

AT&T Wireless^SM, AT&T Mobile Services (like AT&T Messages), and NumberSync^SM for wearables
AT&T Internet, Internet Air, Fixed Wireless Internet, and DSL
Digital Phone and Landline - Home phone
U-verse^® TV
AT&T Mail
myAT&T app
AT&T Smart Home Manager app

Last updated: February 3, 2025

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Learn how to create an ID, sign in, and manage your account.

Learn about accounts and user IDs

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