Max sign-in FAQ

These AT&T Wireless plans give you access to Max at no extra charge.
FYI: Some plans require you to activate Max in your myAT&T account. In addition, if you change plans, you’ll lose your Max benefit and won’t be able to get back on a plan that includes the Max benefit.

If you purchased Internet 1000, 2000, or 5000 within these date ranges, you received access to Max at no extra charge.
 

Service	Speed Tier	Date Range
AT&T Fiber	Internet 1000	5/27/2020 to 6/5/2022
AT&T Fiber	Internet 2000	9/20/2021 to 6/5/2022
AT&T Fiber	Internet 5000	9/20/2021 to 6/5/2022

FYI: This promotion ended for AT&T Fiber on June 5, 2022. If you move your service or change your plan, you’ll lose your Max benefit.

If you’re signing in for the first time, select Connect to Provider and choose AT&T. Then, sign in with the AT&T user ID and password for the AT&T service that gives you access to Max. Don’t worry, if you enter the ID for the wrong service, we’ll email you a hint.

Helpful tips

Go to help.max.com/devices for info on compatible streaming devices.

If Max isn't working as expected after you sign in:

 

Get more help from the Max Help Center