Return or exchange your wireless device
If you bought your wireless device at att.com, over the phone with AT&T, or at an AT&T branded store, you have 14 days to start your return or exchange.
Two easy ways to get started
Give us a call
We will initiate your return or exchange by emailing you a prepaid shipping label to mail your device back.
Head into a store
Make your return or exchange with the help of one of our friendly experts at any AT&T retail store.
More details on our return and exchange policy
Learn more about our return and exchange timelines and restocking fees.
Consumer and Signature Customer Program Devices and Accessories
Corporate Responsibility User Devices and Accessories
Frequently asked questions
If you purchased your item(s) from an AT&T branded store, online (att.com) or over the phone with AT&T, you may return or exchange your item(s) once at an AT&T branded store or by mail by calling 800.331.0500. Returns or exchanges of your item(s) must be made within 14 days from purchase date (or shipping date if item(s) was shipped) for a full refund, less any applicable restocking fees. To initiate your return by mail, call us at 800.331.0500 within 14 days from the purchase date (or shipping date if item(s) was shipped). Corporate Responsibility Users can initiate returns up to 30 days after purchase date (or shipping date if item(s) was shipped).
When returning an item(s) to an AT&T-branded retail store you may be charged a restocking fee of up to $55. You will not be charged a restocking fee for an Apple device returned in unopened packaging.
Your refund for a return, less any applicable restocking fees, may be made through the original payment method (credit, debit, check, etc.) and may take up to 2 AT&T bill periods. Any promotions that were part of the original purchase will be voided. We may also reduce the amount of refund for restocking fees. Additional information can be found in the More Details On Our Return Policy section above.
You may exchange item(s) for another device once within the applicable return period. Additional information can be found in the More Details On Our Return Policies section above.
If you purchased your item(s) from an AT&T branded store, online (att.com) or directly over the phone with AT&T you may exchange your item(s) at an AT&T branded store or by mail by calling 800.331.0500.
If you bought an AT&T Certified Restored or AT&T Certified Pre-Owned device and want to exchange it for a brand-new version of the same device (if available), or a different device, within the applicable return period, you will have to pay the price difference between the AT&T Certified Restored or AT&T Certified Pre-Owned device and the new device.
Corporate Responsibility Users (CRU) with a term commitment:
Your CRU line will be subject to a new service commitment.
The price you paid for the original item(s) was a term commitment price. The new item(s) may have a different cancellation fee amount associated with it from the original item(s), e.g., you exchange from a basic phone to a smartphone. The new service commitment term will restart from the date the new item(s) is activated (which is also the purchase date or the shipment date if the item(s) was shipped). This will be your new service commitment start date. However, your original service activation date will be applicable for all other purposes, including, but not limited to, applicable warranty period and calculating any cancellation fees you may be obligated to pay.
Your item(s) must be in like-new physical and working condition (e.g., no physical blemishes, internal damage, screen, or other external damage). It must include all original components in the original packaging and the receipt/proof of purchase. If anything is missing or the device is not in like-new condition, your return may not be accepted.