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Get AT&T Personal Cloud for AT&T Prepaid

Have an AT&T Prepaid MAX plan? Use AT&T Personal Cloud to back up, sync, and share content across devices.

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If you have an AT&T Prepaid® Unlimited MAX, Unlimited MAX Extra, or Unlimited MAX Plus plan, it includes 100GB of Personal Cloud storage. With 100GB, you can store up to 25,000 photos or 600 five-minute videos (the exact amount depends on device and content type).

New to AT&T Prepaid? You may have to wait up to 24 hours before you can start setting up your personal cloud.


To start using AT&T Personal Cloud:

  1. Download the AT&T Personal Cloud app:
  2. Sign in to the Personal Cloud with your myAT&T ID and password.
  3. Look under Usage Summary and follow the prompts.

FYI: You can also access Personal Cloud with a computer browser.

Manage Personal Cloud

Cloud storage details

The AT&T Personal Cloud app shows you how much storage you’re using, so you’ll know if you’re close to running out. 

Good to know: If you need more cloud storage, you can upgrade your add-on with the myAT&T app or at myPrepaid.

Cloud storage renewals

  • Your 100GB of cloud storage will remain active as long as your eligible plan is active.
  • Your Personal Cloud add-on auto-renews each month, if you have enough money in your account balance. You can stop the auto-renew in the myAT&T app or at myPrepaid. 

FYI: If you signed up for AutoPay, your payment will include any Personal Cloud add-ons.

Changes to your account

If you:

  • Switch to a plan that doesn’t include Personal Cloud: Your AT&T Personal Cloud account will become inactive. You can still access and download your content for 30 days before it’s deleted. You may have to wait 24 hours to access your cloud account after you switch plans. Any content left in the cloud after 30 days will be deleted.
  • Change your phone number: It may take up to 24 hours before you can access your Personal Cloud account again.
  • Want to transfer your number to another carrier: Download any content stored in the cloud before you do. You won’t have access to the AT&T Personal Cloud after you transfer your number.

Expired plan or add-on

If you:

  • Close your account or your plan or add-on expires: You have 30 days to access your stored content before it’s deleted.
  • Want to renew your add-on: Open the myAT&T app or go to myPrepaid. You may have to renew your plan or buy the Personal Cloud Add-On again.

Cancel Personal Cloud

Personal Cloud add-on

  1. Open the myAT&T app or go to myPrepaid and sign in.
  2. Select Add-ons, then Manage Auto Renew, and then End Auto Renew.
  3. Download your content stored in the cloud within 30 days after your current add-on expires.

100GB of free storage with eligible plans
Call us at 611 or 800.901.9878 to cancel the service. After you cancel, wait 24 hours and then you’ll have 30 days to access or download your content. If you’re transferring your number to another carrier, be sure to download your content before the transfer.

Any content left in the cloud after 30 days will be deleted.

Last updated: December 23, 2024

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