[[XXX.XXX.XXXX]] won’t be transferred to AT&T.

Questions? You can call

Looks like we hit a snag and need to talk to you before we can transfer [[XXX.XXX.XXXX]].

—depending on your service provider, it can take anywhere from a few minutes to 5 business days to complete your transfer. 

Enter the 10-digit phone number you’re transferring to AT&T.

Enter the 10-digit phone number you're transferring to AT&T, along with your AT&T account ZIP Code.

That doesn’t match our records—the ZIP Code we’re looking for ends in 

Enter your account details exactly as they appear on your former service provider’s bill.

Enter the account number from your current carrier to successfully transfer numbers. Your 9- to 20-digit billing account number is usually found at either the top left or top right of your bill. Your telephone number is not your account number. Please don't enter it in this field.

Verizon requires a Number Transfer PIN. To get your PIN, dial #PORT (#7678) from your Verizon phone or go to your My Verizon app. Then, enter your PIN below.

Cricket Wireless requires a six-digit number transfer PIN. To get it, dial 

 from your Cricket device (or dial 866.465.1704). Then come back here to enter your number transfer PIN and select Submit.

Your account with your former service provider requires a PIN or passcode to transfer a number. Not sure what your PIN or passcode is? Contact your former service provider for help.

Your Metro PCS account requires a PIN or passcode to transfer a number. Not sure what your PIN or passcode is? Call Metro PCS at 

Your Sprint account requires a PIN or passcode to transfer a number. Not sure what your PIN or passcode is? Call Sprint at 

To transfer your T-Mobile postpaid wireless number, you must request a Number Transfer PIN. To get your 6-digit PIN, dial 611 and speak to a T-Mobile agent. For prepaid accounts, call 

Metro by T-Mobile requires a six-digit number transfer PIN. To get it, dial 611 from your Metro phone. Then come back here to enter your transfer PIN and try again.

Your Verizon account requires a PIN or passcode to transfer a number. Not sure what your PIN or passcode is? Call Verizon at 

To transfer your phone number securely, we need the primary account holder’s Social Security number.

You will need either your 5-digit ZIP Code or your full 9-digit ZIP+4 Code, depending on what shows on your former service provider's bill. Make sure what you enter matches your bill exactly.

You’re all set. Your former service provider has approved your request to transfer [[XXX.XXX.XXXX]]

Your transfer will be completed when you activate your AT&T service for the number.

If you have a device shipped to you, make sure you activate it once it arrives. Click 

 to activate. AT&T Prepaid customers call 866.975.0050 to activate.

https://www.att.com/activations/activatewireless

We’re still waiting for a response from your former service provider about your request to transfer [[XXX.XXX.XXXX]].

Check back later to confirm your transfer.

Just a moment

Your former service provider says [[XXX.XXX.XXXX]] isn’t active. Only active numbers can be transferred.

Contact your former service provider to reactivate your number. Then, come back here and 

Transfer your phone number

Thanks for updating your info! We’re working on your transfer now.

Check back later to confirm your transfer. 

Your transfer is in progress

Thanks! We’re working on your transfer now.

Looks like something went wrong on our end. Please try again later. Questions? call

Your former service provider says that [[XXX.XXX.XXXX]] has number transfer protection.

Contact your former service provider to have the protection removed. Then, come back here and try to transfer your number again.

We hit a snag and couldn't transfer [[XXX.XXX.XXXX]]. Don’t worry—this can usually be fixed by selecting Try again.

Your Verizon account has a Number Lock enabled.

Then, come back here and try to transfer your number again.

Turn off the Number Lock with the My Verizon website and app. You can also call Verizon Customer Service at 

 from your Verizon phone). For Verizon Prepaid, call

View step-by-step instructions from Verizon

https://www.verizonwireless.com/support/port-out-faqs/#transfer-freeze

Something not working right? First, try restarting your phone. If you still see an issue, call

What’s next? You can check the status of other phone numbers you’re transferring, or replace your assigned AT&T phone number with your newly transferred one.

Your transfer is complete!

Sometimes we run into issues transferring a number from another carrier. If your transfer is taking longer than expected, call

If you start your number transfer in an AT&T store, your number will transfer to us within 1-3 business hours.

If you order your new phone or SIM card online or over the phone, your number transfer may take up to 3-5 business days to complete. Your old phone will still work until you activate your new AT&T phone or SIM card.

If you're transferring a non-wireless number, it'll take a minimum of 5-7 business days to complete.

When transferring your number from another wireless carrier or AT&T PREPAID:

Cricket Wireless requires a six-digit number transfer PIN. To get it, dial

from your Cricket device (or dial 866.465.1704). Then come back here to enter your number transfer PIN and select Submit.

Need help? call

It looks like some of the information you provided for [[XXX.XXX.XXXX]] doesn't match your former service provider's records. Re-enter your info and try again.

Update your account holder info

Contact your former service provider to verify your account details. Then enter your info and try again.

Verizon requires a Number Transfer PIN.

To get your PIN, dial #PORT (#7678) from your Verizon phone or go to your My Verizon app. Then, enter your PIN below.

https://www.verizon.com/support/port-out-faqs

We can’t find a transfer request for the number you entered. Check your number, then try again.

Then come back here and try to transfer your number again

Hmm... let’s try that again

Switching to AT&T and keeping your phone number? Check the status of your phone number transfer or port number request.