Trial Terms & Conditions
Turbo Live by AT&T Free Event Offer: Limited-time offer. To receive Turbo Live by AT&T at no cost, register for an eligible event by the posted deadline, provide all required information, and accept the applicable terms. Available to AT&T wireless customers and many non-AT&T wireless users with compatible 5G smartphones. A carrier-unlocked device and available eSIM slot may be required. Eligibility and activation are subject to authentication, verification, and device, plan, network, venue, operational, and availability limitations. If eligible, AT&T will activate the service or provide setup instructions and any required 100%-off discount code before the event. Service provides prioritized mobile data only during the selected event. It does not include additional data, voice, text, roaming, Wi-Fi, mobile hotspot prioritization, or guaranteed performance. If there is any conflict between these Turbo Live by AT&T Free Event Offer terms and the Turbo Live by AT&T Terms & Conditions below, the AT&T Free Event Offer terms control.
Turbo Live by AT&T Terms & Conditions
Our Agreement: By activating or using Turbo Live by AT&T, you acknowledge and agree to be bound by these Terms and Conditions (available at att.com/turbo), the-live AT&T Consumer Service Agreement (CSA) at att.com/ConsumerServiceAgreement, and policies and documents expressly referenced and incorporated into the CSA, including any Consumer Service Summary provided to you, AT&T’s Privacy Notice (at att.com/privacy), and Acceptable Use Policy (at att.com/legal/terms.aup.html). Any event-specific rules or disclosures presented at checkout are incorporated into these Terms by reference. READ THE CSA CAREFULLY because it requires you and AT&T to resolve any disputes by binding individual arbitration and waive our rights to jury trials and class actions. AT&T network management policies apply (att.com/broadbandinfo). Any event-specific rules or disclosures presented at checkout are incorporated into these Terms by reference.
Turbo Live by AT&T: Provides customers present at and during a specified event the ability to optimize their rate plan’s premium mobile data allotments to performance data by enabling customers to prioritize their data traffic for these allotments to help the performance of their data connection, even during busy times on the network. Turbo Live does not provide additional data allotments, network coverage, or upgrades to voice calls or messages. Upgrades data only. Performance, experience, and speed are not guaranteed and may be affected by factors such as network congestion, coverage, and your device. During peak network congestion, Turbo Live performance benefits may not be noticeable. You will not get Turbo Live when roaming or on Wi Fi. Mobile hotspot is not prioritized or boosted. Video management and AT&T network management policies apply (att.com/broadbandinfo). See your plan terms for details.
Turbo Live Icon: The Turbo Live by AT&T indicator (or alpha tag) is an icon that may be displayed on your device indicating that your line is subscribed to Turbo Live and active. This icon may sometimes appear when Turbo Live is inactive (such as when you’re using Wi-FI or after you’ve exceeded applicable data conditions)(learn more at att.com/turbo-live).
Eligibility:
Turbo Live by AT&T is available to all AT&T customers and many non-AT&T wireless users who have 5G-capable smartphones. The service is not available on non-AT&T carrier-locked smartphones as well as all tablets, wearables, connected cars, or other non-smartphone devices. Some customers will also need an open eSIM slot for successful download and setup; this can be managed in the operating system. Certain network features, such as radio spectrum–dependent benefits, may vary by device, plan, or local spectrum availability.
Activation, Coverage, and Service Area:
Activation may take up to 15 minutes after purchase and becomes active only when activation is complete and your device is registered on the AT&T wireless network. Turbo Live is active only during the scheduled event window, which may be dynamic and subject to change according to the event. If an event ends earlier than scheduled, service may be terminated at AT&T’s discretion. The service operates exclusively within the event’s designated location (within the venue and the immediate surroundings as determined by AT&T for each event/location). Leaving the coverage area for a Turbo Live event for an extended period of time—typically more than 10 consecutive minutes—may result in Turbo Live being paused or deprovisioned without refund; check event details for specific thresholds.
Inventory and Setup:
The number of open slots may be limited for each Turbo Live event. For those who pay at sign-up, event inventory (seat count) is reduced only after successful payment. For customers who choose to pay for Turbo Live by AT&T on their bill (if available), your seat will be reserved at sign-up. If AT&T setup fails after payment, inventory is not reserved, and you will receive a refund.
Pricing, Taxes, and Availability:
Turbo Live pricing may vary by event and location, and taxes and fees may apply. Prices, availability, and features may change at any time without notice.
Billing:
You may have to pay when you sign up. You might see a one time charge and matching credit if you prepay. If your payment authorization fails, the credit may be removed, and the charge may stay on your bill. You are responsible for valid charges. Customers may also have the option to reserve their spot now and pay later on their monthly bill. If this option is selected, charges will be applied and the purchase will be considered final if the customer’s device registers within the event designated location (within the venue and the immediate surroundings as determined by AT&T for each event/location) during your selected Turbo Live event window. If the customer’s device does not register on the network at or near the Turbo Live event at any time during the applicable event period, the customer will not be charged for the Turbo Live event.
Device Changes, eSIM Deletion, and Transferability:
Switching devices or deleting your Turbo Live eSIM before the event will prevent Turbo Live from working on your device. To use Turbo Live on a new device, you must buy it again (if available). The original purchase is not refundable. Turbo Live is non-transferable and tied to the device/eSIM on which it was purchased and set up.
Cancellations, Postponements, and Refunds:
Turbo Live purchases are final, non-refundable and non-transferable, even if you do not attend the event or fail to activate your eSIM. If an event is canceled, you will receive a refund. If postponed for more than four hours due to force majeure (such as severe weather, safety, or government order), you will receive a refund. If an event is moved by broadcast/rightsholder scheduling decisions before the event day, it is considered canceled, and a refund will be issued; you must repurchase for the new date or venue. Flexed start times within the same calendar day do not generally qualify for refunds. Card or third-party payment refunds may take 3–15 business days after internal processing.
Emergency Prioritization and Public Safety:
In emergencies or public safety situations, AT&T may reallocate resources or alter traffic management to support FirstNet and law enforcement. Turbo Live may be reduced, paused, or terminated without notice or refund if that happens.
Notifications and Receipts:
By using Turbo Live, you consent to receive service-related communications, including email receipts and notices. Email receipts may be sent even if you have disabled in-app notifications. Some in-app messages may also be sent to keep you informed about set-up and event status.
Changes to Turbo Live or These Terms:
Service, features, availability, pricing, terms, and restrictions for Turbo Live may be modified or terminated at any time without notice. The Turbo Live Terms in effect at your purchase time govern that purchase, unless otherwise stated. The CSA governs how future changes to its terms may apply to you.