AT&T U-verse® TV Legal Guide - Southwest

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Table of Contents

AT&T U-verse^® TV General Terms of Service
AT&T Privacy Policy

AT&T U-VERSE^® TV GENERAL TERMS OF SERVICE

Effective November 1, 2024

1. GENERAL AGREEMENT

The following Terms of Service, including any schedules hereto and any terms incorporated herein by reference (“this Agreement”) is between you, the customer, and one of the following AT&T companies, depending upon your service address: Southwestern Bell Telephone Company; Pacific Bell Telephone Company; Illinois Bell Telephone Company, LLC; Indiana Bell Telephone Company, Incorporated; Michigan Bell Telephone Company; Nevada Bell Telephone Company; The Ohio Bell Telephone Company; Wisconsin Bell, Inc.; or BellSouth Telecommunications, LLC (each individually and collectively referred to as “AT&T”). This Agreement constitute a legal document that details your rights and obligations as a purchaser of AT&T U-verse TV service (the “Service”).

PLEASE READ THIS AGREEMENT CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION. THIS AGREEMENT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, AND ALSO LIMITS THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE.

You must accept this Agreement as a condition of receiving the Service. For purposes of this Agreement, “you” and “your” refer to the person purchasing the Service. “We,” “our,” “us,” refer to AT&T.

AT&T will comply with all applicable federal, state and local laws, to the extent that such laws apply to AT&T and its obligations under this Agreement. If there is any conflict between this Agreement and such applicable law, such applicable law controls. These conflicts could include, but are not limited to, fees and charges for service, billing and payments, notices, and your rights and remedies.

Legal Authority. You must be an adult over the applicable age of majority (e.g., eighteen (18) years of age in most

U.S. states and territories; nineteen (19) in Alabama and Nebraska; and twenty-one (21) in Mississippi and Puerto Rico – an “Adult”) to purchase the Service as an individual or to accept this Agreement as an authorized representative for the person or entity who purchases the Service. By accepting this Agreement, you confirm you are an Adult. If you are an entity, by accepting this Agreement, you confirm (through your duly authorized representative) that you are a corporation, partnership, or other legal entity duly formed (and incorporated if applicable) in good standing where required to do business with all legal authority and power to accept this Agreement; and you are also confirming that this Agreement constitutes a valid and binding obligation of yours. All use of the Service, whether or not authorized by you, shall be deemed for your use. You are responsible for ensuring that all use of the Service complies with this Agreement.

By enrolling in, activating, using, or paying for the Service, you agree to the terms and conditions in this Agreement, including but not limited to the prices, charges, and terms and conditions provided to you in marketing and informational materials associated with the Service and on the AT&T U-verse website (https://watch.att.com/uverse-tv/), all of which are incorporated herein by reference. This Agreement also includes the Acceptance Form for Terms of Service for Purchase and Use of AT&T U-verse TV provided to you when Services are installed. This Agreement will continue to apply to your Services when they are transferred from one location to another. If you do not agree to all of the aforementioned terms and conditions, do not use the Service, and cancel the Service immediately by calling AT&T at 800.288.2020.

Updates. This Agreement may be updated or changed from time to time. You can review the most current version of this Agreement at any time at: https://www.att.com/legal/terms.uverseTVTermsOfService.html. If AT&T makes a change to this Agreement and that change has a material impact on the Service, you will be provided notice of that change, and such notice will be provided consistent with Notice provisions of this Agreement. Your continued use of the Service following such notice constitutes your acceptance of those changes.

Special Arrangements. Some customers may receive the Service through a special arrangement with their property owner or manager. If you have such an arrangement, this Agreement shall apply to the Service, except that AT&T may not directly charge you for Service (including Equipment) provided to you as part of the special arrangement, and the Equipment return provisions may not apply to you even though Equipment remains AT&T- owned. You will be responsible for fees and charges associated with additional Service orders. You may have an additional agreement or contract with your property owner or manager that covers any applicable special arrangement. Any such additional agreement or contract is outside this Agreement and AT&T is not responsible for nor bound by the terms of any agreement you may have with your property owner or manager. If the special arrangement with your property owner or manager terminates, you will continue receiving Service under standard billing terms and this Agreement unless you notify AT&T.

Service Description. AT&T U-verse^® TV includes content available via AT&T U-verse TV, Equipment (see Section 6), Software (see Section 12), accessories, and tools (including a “remote access” tool which allows you to access portions of your AT&T U-verse TV service from a website or other medium).

2. ACCEPTABLE USE AND PRIVACY POLICIES

Use of the Service is subject to the AT&T Acceptable Use Policy (available at https://www.corp.att.com/aup), which is incorporated herein by reference. Once you have purchased the Service you will have an account with AT&T (“AT&T Account”). Your AT&T Account will include information applicable to the Service including but not limited to billing information and charges related to the Service (whether recurring or one-time). If you have, or later obtain, a user ID, you are subject to the user ID Terms and Conditions (available at https://www.att.com/accessidterms), which are incorporated herein by reference. The DIRECTV Privacy Policy, which is incorporated herein by reference and is available online at https://www.directv.com/privacy/video-privacy-policy/, addresses DIRECTV’s use of account information and other information specific to your use of AT&T Service.

AT&T U-verse Service is provided for your non-commercial personal use only, and for your enjoyment in a private residential dwelling/office unit. You agree not to reproduce, duplicate, copy, sell, transfer, trade, resell or exploit for any commercial purposes any portion of the Service, use of the Service, or access to the Service. Further, you agree that the AT&T U-verse TV service will not be viewed in areas open to the public or in commercial establishments and that admission be charged for listening to or viewing AT&T U-verse TV service. Your AT&T U-verse TV Service may not be copied, transmitted, reproduced, published, broadcast, rewritten, redistributed, or performed except as permitted by the “fair use” provisions of the U.S. copyright laws.

3. INSTALLATION/SERVICE

You will be responsible for payment of service charges for visits by AT&T or its subcontractors to your premises when a service request results from causes not attributable to AT&T or its subcontractors, including, but not limited to, when you are unwilling to complete troubleshooting steps requested by AT&T. You will provide AT&T and its subcontractors with reasonable access to your premises in order to install, maintain, and repair the Service and you authorize any other Adult resident or guest at your residence to grant access to your premises for these purposes. You understand and agree that by authorizing an Adult resident or guest to grant access to your premises you authorize any such Adult to act on your behalf, including accepting this Agreement and any related agreements required in connection with the completion of the installation and/or the activation of the Service and approving any changes to the Service. You further understand and agree that AT&T may drill, cut, and otherwise alter improvements on the premises (including walls, flooring, and/or other surfaces) in order to install, maintain, or repair the Service. If you do not own your premises or your unit is part of a multi-tenant environment (e.g., apartment building, condominium, private subdivision), you warrant that you have obtained permission from any necessary party, including but not limited to the owner, landlord, or building manager, to allow AT&T and its subcontractors reasonable access to install, maintain, and repair the Service and to make any alterations AT&T deems appropriate for the work to be performed.

You acknowledge that AT&T may use existing wiring, including altering the wiring and removing accessories, located within your unit (“Inside Wiring”). You warrant that you own or control the Inside Wiring, and give AT&T permission to use, alter, and remove equipment from such wiring. Without limiting any other provisions of this Agreement, you agree to indemnify AT&T from and against all claims by an owner, landlord, building manager, or other party in connection with installation, maintenance, repair, or provision of the Service.

4. FEES AND CHARGES

Agreement to Pay. You agree to pay all fees and charges for the Service associated with your AT&T Account, including recurring and nonrecurring charges, taxes, fees, surcharges, and assessments applicable to the Service, associated equipment, installation and maintenance, and including all usage and other charges associated with your account. Service monthly fees include but are not limited to the Broadcast TV Fee. For a list of additional charges and fees that could apply to the Service, please see https://www.att.com/legal/terms.voiceandUverseTVFeeSchedule.html (“Fee Schedule”). The Fee Schedule is incorporated into this Agreement by this reference. AT&T reserves the right to change fees and charges, increase or decrease fees and charges, or impose additional fees or charges without notice. In order to provide you with the Service, AT&T may pay taxes, fees, and surcharges to municipalities and other governmental entities, which AT&T may pass on to you.

Late Payment Charge and Dishonored Check or Other Instrument Fee. You agree that for each bill not paid in full by the payment due date, a Late Payment Charge of no more than $10 per bill will be assessed (subject to applicable law and except as may otherwise have been expressly agreed in writing). For any check or other instrument (including credit card charge backs) returned unpaid for any reason, you will be charged an NSF/Returned Check Fee of no more than $30 (subject to applicable law and except as may otherwise have been expressly agreed in writing).

Unpaid Past Due Charges and Consent to Contact. In the event you fail to pay AT&T or AT&T is unable to bill charges to your credit card, AT&T may assign unpaid late balances to a collections agency. You expressly authorize, and specifically consent to allowing, AT&T and/or its outside collection agencies, outside counsel, or any other agents acting by or on behalf of AT&T to contact you with informational messages regarding your account, including but not limited to contact in connection with any and all matters relating to unpaid past due charges billed by AT&T to you. You agree that such contact may be made to any mailing address, telephone number, cellular phone number, email address, or any other electronic address that you have provided, or may in the future provide, to AT&T and to any and all telephone numbers billed on your account. You expressly consent and agree that such contact may be made using, among other methods, pre-recorded or artificial voice messages delivered by an automatic telephone dialing system, text messages delivered by an automated system, preset email messages delivered by an automatic emailing system, or any other preset electronic messages delivered by any other automatic electronic messaging system. You agree to provide true, accurate, current and complete contact information to AT&T and its authorized agents and to promptly update your contact information to keep it true, accurate and complete.

Changes to Fees & Charges. If you signed up for Service for a specified term, you agree that if you cancel your plan before the end of the term, you will pay any applicable Early Termination Fee. At the conclusion of your term, AT&T will automatically begin charging the applicable month-to-month fee. If you purchased the Service as part of a bundled offering with one or more other products and are receiving a discount based upon that bundled offering, your discount may cease and you may be billed the standard monthly rate for the Service if you change or disconnect one or more of the Services in the applicable bundle. AT&T may, upon notice required by applicable laws, at any time change the amount of or basis for determining any fee or charge or institute new fees or charges.

Data Usage. Use of certain services, including but not limited to AT&T U-verse^® TV features and apps, will count towards your internet usage allotment. For more information about the use of your residential Internet Service and the data plans that may apply to your service, how much data you use, and management of your data usage, please refer to https://www.att.com/internet-usage.

5. BILLING AND PAYMENTS

Credit Card Authorization. You may be asked to provide us with a valid email address and a credit card number from a card issuer that we accept in order to activate your Service. You hereby authorize AT&T to charge and/ or place a hold on your credit card with respect to any unpaid charges related to the Service. You authorize the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that this Agreement are to be accepted as authorization to the issuer of the credit card to pay all such amounts. You authorize AT&T and/or any other company who bills products or Service, or acts as billing agent for AT&T to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your credit card until such amounts are paid in full.

You agree to provide AT&T with updated credit card information upon AT&T’s request and any time the information you previously provided is no longer valid. You are solely responsible for maintaining and updating the credit card information. Without limiting the applicability of any other provisions of this Agreement, you acknowledge and agree that neither AT&T nor any AT&T affiliated company will have any liability whatsoever for any non-sufficient funds or other charges incurred by you as a result of such attempts to charge, and/or place holds on, your credit card. If you mistakenly provide a debit card number, instead of a credit card number, you authorize all charges described herein to be applied to such debit card unless and until you provide a credit card number. In the event you are enrolled, or later enroll, in an automatic payment or electronic funds transfer plan, you authorize AT&T to charge the account number provided for such automatic payment or electronic funds transfer plan. To cancel your authorization for automatic payment or electronic funds transfer, you must call 800.288.2020. You should also contact your card issuer or financial institution to advise that you have cancelled your enrollment. Also, if you opt out of automatic payment or electronic funds transfer, you may lose the benefits of any promotion(s) that requires such payments or transfers pursuant to the terms of the applicable promotion(s) and subject to applicable law.

Deposits, Fees and Limits. We may require you to make deposits for Service, which we may use to satisfy your initial bill for Service, to offset against any unpaid balance on your account, or as otherwise set forth in this Agreement or permitted by law. Interest will not be paid on deposits unless required by law. We may require additional deposits if we determine that the initial payment was inadequate. Upon determination solely by AT&T of satisfactory payment history or as required by law, AT&T may begin refunding of the deposit through bill credits, cash payments, or as otherwise determined solely by AT&T.

Based on your creditworthiness, a non-refundable fee may be required to establish service and we may require you to enroll, and remain enrolled, in an automatic payment or electronic funds transfer plan. We may establish additional limits and restrict service or features as we deem appropriate. If your account balance goes beyond the limit we set for you, we may immediately interrupt or suspend service until your balance is brought below the limit. Any charges you incur in excess of your limit become immediately due.

Payment Cycle and Cancellation. Billing for the Service commences when AT&T has provisioned the Service. Recurring charges for each month’s Service will be billed one month in advance. Billing is based on a 30-day cycle. Non-recurring and usage-based charges for the Service generally will be billed in the billing cycle following the transaction, including (but not limited to) charges for Video on Demand and Pay Per View. Your first bill for Service may include pro-rated charges for a partial monthly period prior to the beginning of your first monthly billing cycle. Upon termination, subject to applicable law, your effective date of cancellation will be the last day of your current billing cycle and you will receive Service until the end of your billing cycle (exceptions may apply to certain promotional periods and must be in writing). You will not receive a prorated credit or refund for any remaining days of Service in your billing cycle after termination. Your Service will continue until the end of the bill cycle. A downgrade fee may apply if you make changes to your Service within thirty (30) days of Service provisioning or later programming orders.

Method of Billing/Payment. Fees and charges for the Service will be billed to your AT&T Account. You will receive an online bill for the Service, unless you specifically notify us that you want to receive a paper bill for the Service (at 800.288.2020). You must register online to establish a personal AT&T My Account and provide a billing email address. You will then be able to view and pay your bill online by logging on to your personal AT&T My Account (username and password required). You understand that you have sole responsibility for the security of your password and you are solely responsible for notifying AT&T if your password is lost or stolen. AT&T is not liable for any claims, costs, damages, or expenses arising from a lost, misplaced, or stolen password. If you forgot your password or want to change your password for any reason, you may request to reset your password online. It is your responsibility to notify AT&T immediately if your contact information changes.

Bill Inquiries and Refunds. If you believe you have been billed in error for the Service, please notify us within 60 days of the billing date by contacting Customer Service (800.288.2020). AT&T will not issue refunds or credits after the expiration of this 60-day period, except where required by law or regulation. Any amounts refunded in the form of bill credits, cash payments or any other form shall be inclusive of all applicable taxes, fees and surcharges that were originally paid on such amounts. Credit amounts, such as customer loyalty rewards, that do not represent a refund of, or a discount to, the price paid for any good or service will not result in the refund of any tax, fee, or surcharge previously paid by the customer.

Refunds. You authorize AT&T to use outside payment processing agencies or other companies for purposes of paying any refund owed to you, and you further authorize AT&T to sell, assign or otherwise transfer its refund rights and obligations under this Agreement to outside payment processing agencies or other companies. You agree that we or the outside payment processing agency or other company that is responsible for your refund may determine in our or, if applicable, their sole and absolute discretion the form of any refund that we issue to you under this Agreement, and such form may include a credit on your next statement, a check, or a prepaid debit card that may be subject to monthly service fees not to exceed $2.95 per month and that are deducted from the amount of the refund.

Promotions and Contingent Benefits. You may receive or be eligible for certain discounts, features, promotions, and other benefits associated with your purchase of the Service as offered to you in marketing and informational materials, on the AT&T U-verse^® website, or in other materials (“Benefits”). Any and all such Benefits are provided to you so long as you continue to meet qualification requirements; provided, however, such Benefits may be modified or terminated at any time as set forth in this Agreement or if you change your Service after installation. Unless otherwise set forth in Benefits materials, standard monthly rates will be charged at the conclusion of the Benefits period or when you no longer qualify for the Benefits.

6. EQUIPMENT

Equipment provided by AT&T may be new or fully inspected and tested. Any equipment or software that was not provided to you by AT&T, including batteries, is not the responsibility of AT&T, and AT&T will not provide support, or be responsible for ongoing maintenance of such equipment. Depending on your service address, your Service will include one of the following Equipment configurations:

1. A Wi-Fi^® Gateway (“WG”) located inside your premises, and an AT&T U-verse TV Receiver (“Receiver”) that is required for the Service to function (the WG and Receiver herein collectively referred to as “Equipment”). If you do not purchase the Equipment from AT&T, you agree to pay a monthly equipment fee for the Equipment as part of your purchase of the Service for the duration of your receipt of the Service. Equipment fees may be included in your monthly charge for the Service or be charged separately (different taxes and surcharges may apply to the equipment fees, Service fees, and/or the equipment fee portion of the Service fees). Equipment fee/purchase options depend on the AT&T U-verse Service you order and installation options you choose. The Equipment requires electrical power from your premises to operate, which you are responsible for providing.
2. If you have a WG inside your premises, you may also have an Optical Network Terminal (“ONT”), which is a box that may be located inside your premises, on the outside of your premises, in a central location in a multi-tenant building, or in your garage, where AT&T’s fiber network terminates. The ONT also requires electrical power from your home to operate, which you are responsible for providing. AT&T will install your ONT device. The ONT power supply box converts the AC power in your home to the DC power required by the ONT.
3. If you do not have a WG located inside your premises, your service is provided by an Intelligent Network Interface Device (“iNID”) and a Receiver that is required for the Service to function (the iNID and Receiver collectively referred to as “Equipment”). If you do not purchase the Equipment from AT&T, you agree to pay a monthly equipment fee for the Equipment as part of your purchase of the Service for the duration of your receipt of the Service. Equipment fees may be included in your monthly charge for the Service or be charged separately. Equipment fee/purchase options depend on the AT&T U-verse^® Service you order and the installation options you choose. The iNID includes three components:
   1. a unit typically located on the outside of your premises or in your garage where the AT&T network terminates (the outside unit);
   2. a home networking hub, which provides wireless networking capability and is located inside your premises, (the inside unit); and,
   3. a power supply unit, typically located in a sheltered area either inside your premises or in an attached structure. You are responsible for providing the electrical power for the iNID.

Your Equipment includes a Receiver, which is valued at $10 per month and included in the service fee on your monthly invoice, and, if applicable, a Wireless Access Point (“WAP”) to provide connection for a wireless Receiver. You may request additional Receivers and limits on the number of available Receivers for a household may apply. Additional equipment fees or other fees may apply to all AT&T U-verse TV equipment, including, but not limited to, the Receiver(s). Receivers are subject to all applicable taxes, fees and surcharges.

AT&T reserves the right to manage the AT&T Equipment during the time you are an AT&T customer and retains exclusive rights to data generated by the Equipment. Neither you nor a third party may change, interfere with, or block access to the Equipment data or settings. AT&T will repair or replace damaged Equipment as AT&T deems necessary. You understand that repair or replacement of the Equipment may delete stored content, reset personal settings, or otherwise alter the Equipment. If the Equipment was damaged due to your intentional acts, negligence, or use inconsistent with this Agreement as determined by AT&T, you will be responsible for the price of repair or replacement. Any tampering with the Equipment, including, for example, opening and attempting to modify the Equipment, or attempting to connect the Equipment to other hardware, will be treated as damage due to your intentional acts or negligence. You agree that you will use the Equipment only for its intended residential use, and not for any other purpose (such as on another AT&T network, or on another provider’s (non-AT&T) network). You agree to use appropriate and reasonable care in using any and all Equipment.

AT&T will not provide support for, or be responsible for, ongoing maintenance or management of, customer-owned equipment, including the battery backup equipment used by AT&T customers. For more information and minimum specifications, visit att.com/batterybackup.

Return of Equipment. Upon termination of the Service for whatever reason, you must return the Equipment, undamaged, within 21 calendar days to AT&T. If the Equipment is not returned within 21 calendar days, or is returned damaged, you will be charged for the value of the Equipment. We may retain any advance payment or deposit, or portion thereof that previously had not been refunded, if you fail to return the Equipment within this time period. If the Equipment is returned within 90 days of termination, any fees charged for the Equipment will be refunded (other than fees for damages). No refunds will be made for any Equipment returned more than 90 days after termination. In addition to termination of service, these return of equipment provisions apply if your existing equipment is replaced or upgraded for any reason.

7. INDEMNITY

You agree to indemnify and hold AT&T and its subsidiaries, affiliates, directors, officers, agents, and employees harmless from any claim, demand, action, citation, or legal proceeding, including, but not limited to, those arising out of or resulting from the death or bodily injury of any person, or the damage, loss, or destruction of any real or tangible personal property, or for reasonable attorneys’ fees (except as provided in paragraph 11 below), made by any party against AT&T, its subsidiaries, affiliates, directors, officers, agents, and employees arising out of or related to your use of or inability to use the Service, your connection to the Service, the provisioning or alleged failure to provision the Service, a violation of any provision of this Agreement, or your violation of any rights of another.

8. INTERRUPTIONS, LIMITATIONS, RESTRICTIONS, AND MODIFICATIONS TO SERVICE

Service may be temporarily interrupted or otherwise limited for a variety of reasons; some beyond the control of AT&T. AT&T reserves the right to refuse credit allowances for interruptions of Service. AT&T also reserves the right to modify or discontinue, temporarily or permanently, at any time and from time to time, the Service (or any function or feature of the Service or any part thereof) without liability. You acknowledge that AT&T may establish general practices and limits concerning use of the Service, including the limits set forth in this Agreement.

Some programming may not be available in certain areas due to legal, regulatory, and contractual prohibitions, including restrictions of the Federal Communications Commission and sports blackouts. If you also purchase AT&T Phone service, Caller ID information for AT&T Phone calls can be displayed on your TV screen. In addition, call history information for all missed and answered calls can be displayed on your TV screen and cannot be PIN protected. Call history for dialed calls cannot be displayed on your TV screen.

IP Network Interruptions. You acknowledge and understand that the Service will not function in the event of an IP network interruption.

Account restrictions. As permitted under applicable law, in addition to other rights provided for in this Agreement, in the event a payment is past due, AT&T may restrict your account to prevent access to Video on Demand, Pay Per View, and other usage-based services and content.

9. ACCOUNT SECURITY

Customer Duty. You agree to keep confidential all passwords, user IDs, IP addresses, and other account identifiers and are solely responsible for any liability or damages resulting from your failure to maintain that confidentiality. You are solely and fully responsible and liable for all activities that occur under your AT&T Account, password, user ID, or IP address. You agree to: (a) immediately notify AT&T if you suspect any breach of security such as loss, theft, public use (unrestricted, open, communal or shared use by third parties unrelated and/or not affiliated with the Customer either for profit or not for profit) or unauthorized disclosure or use of your AT&T Account, password, user ID, or any credit or charge card number provided to AT&T by calling 800.288.2020; (b) ensure you exit from your account as applicable at the end of each session; and (c) periodically change your password.

Account Access. You authorize AT&T to provide information about and to make changes to your AT&T Account, including adding new service, upon the direction of any person able to provide information we deem sufficient to identify you.

Assumption of Risk. There is a risk that other users may attempt to access your Service, such as through the Internet or connected networks. You acknowledge this risk as inherent to the shared nature of the Service and you agree to take full responsibility for taking adequate security precautions and safeguarding your data.

Theft of AT&T Equipment or Service. You agree to notify AT&T immediately, in writing or by calling the AT&T customer support line, if the Equipment is stolen or if you become aware at any time that Service are being stolen or fraudulently used. When you call or write, you must provide your AT&T Account number and a detailed description of the circumstances of the Equipment theft, including documentation of theft (e.g., a copy of a police report) or stolen or fraudulent use of the Service. You will be responsible for all charges incurred on your AT&T Account until you report the theft or fraudulent use of the Service. You will be responsible for stolen Equipment, however, AT&T may in its sole discretion waive or reduce charges for stolen Equipment upon submission of documentation of theft or other circumstances. Failure to provide notice to AT&T of theft in a timely manner may result in the termination of your Service and additional charges to you. Unless notified otherwise by AT&T, after you report the theft or fraudulent use of the Service, you will remain responsible for paying your monthly fees for Service not stolen or fraudulently used.

10. SUSPENSION AND TERMINATION

Reduction/Suspension/Termination by AT&T. Your Service may be reduced, suspended or terminated if your payment is past due. AT&T may also reduce, suspend or terminate your Service if it is determined that there is previously unpaid, undisputed and outstanding debt for Service(s). Such reduction, suspension or termination may continue until satisfactory arrangements have been made for the payment of all past unpaid charges. While your Service(s) are suspended you will not receive automatic credit balances (if any are due) and billing will continue for your monthly charges, and any applicable promotional offers may be discontinued and revoked as determined solely by AT&T.

Minimum Service Fee. When your U-verse^® TV Service is suspended for non-payment, you will be placed in a minimum service package with reduced programming, for a one-time flat fee of $9.99 (“Minimum Service Charge”) subject to applicable law and except as may otherwise have been expressly agreed in writing. If AT&T reduces or suspends your Service for non-payment, you must pay all past due amounts in order to resume your U-verse TV Service at any level above the minimum service package.

Restoral Fee. In addition, to resume your Service at any level above the minimum service package you must also pay an account Restoral Fee of $35 (subject to applicable law and except as may otherwise have been expressly agreed in writing). The Restoral Fee will be assessed on the next monthly bill you receive following the resumption of Service from the minimum service package.

AT&T may immediately terminate all or a portion of your Service or reduce or suspend Service, without notice, for conduct that AT&T believes (a) is illegal, fraudulent, harassing, abusive, or intended to intimidate or threaten; (b) constitutes a violation of any law, regulation, or tariff (including, without applicable policies or guidelines (including the Acceptable Use Policy), and AT&T may refer such use to law enforcement authorities without notice to you. Termination of suspension or reduction by AT&T of the Service also constitutes termination or suspension (as applicable) of your license to use any Software, if applicable.

Contacts to Terminate Service. You may terminate the Service at any time by calling 800.288.2020. You must pay service fees and other charges incurred through the termination date, including any Early Termination Fees that apply. If you lease your Equipment, you may also be charged the value of any Equipment that is not returned in accordance with Section 6.

11. DISPUTE RESOLUTION

PLEASE READ THIS CAREFULLY. IT AFFECTS YOUR RIGHTS.

11.1 Summary

This part of the Agreement outlines how disputes between you and AT&T will be resolved through our informal dispute resolution process, individual arbitration, or small claims court. The informal dispute resolution process gives you the opportunity to explain what happened to someone in, or working with, our legal department. Under the terms of this Agreement, AT&T is encouraged to resolve issues early, without going any further.

An “arbitration” is a less formal alternative to a lawsuit or jury trial in court. A neutral third party, called an arbitrator, decides the dispute. The arbitrator applies the same law and can award the same individualized remedies that a court could award, but uses streamlined procedures and limits discovery to simplify the process and reduce costs. The arbitrator’s decision is legally binding, and it is subject to very limited review by courts. You and AT&T agree that arbitration will take place on an individual basis.

Class arbitrations, class actions, and representative actions are not permitted. This means that you and AT&T will neither file a lawsuit (in any court other than a small claims court), nor pursue or participate in an action seeking relief on behalf of others.

While subsection 11.2 lays out the specifics, here are the steps you would take to resolve a dispute:

• Contact customer service. We encourage you to give customer service a call first. A phone call, chat session, or email with us is usually the quickest way to resolve an issue. Check out att.com/contactus to find the right service or product team for your issue.
• You choose. If you aren’t satisfied after talking to customer service, you can choose to file your individual claim in small claims court or send us a Notice of Dispute, which is required before starting arbitration.
• Let’s work it out. If you decide not to go to small claims court, start the informal dispute resolution process by sending a Notice of Dispute to our legal department, which you can complete and send online. You and AT&T agree to give each other at least 60 days to share information and try to reach an agreement. (We’ll use the same process if we have a dispute with you.) At your or our request, we’ll schedule an Informal Settlement Conference to try to reach an agreement by phone or videoconference.
• Pursue an arbitration. If the dispute still isn’t resolved, you can pursue an individual arbitration. The nation’s largest non-profit arbitration provider, the American Arbitration Association (AAA), will administer the arbitration and select the neutral arbitrator, with input from both you and AT&T. Some things to keep in mind:
  • AT&T will usually pay all of the arbitration fees (with some exceptions).
  • Any hearings will be in the same county as your billing address, or they might be held by phone or videoconference.
  • In some cases, if you win, we will pay double attorney’s fees (if any) and a minimum of $10,000.

There are special rules for coordinated (or mass) arbitrations, where the same lawyers or a group of coordinated lawyers seek to file 25 or more similar arbitrations. If you choose to be part of those proceedings, the cases will proceed in stages, so it might take longer to arbitrate your dispute than it would otherwise.

11.2 Arbitration Agreement

11.2.1 Claims Subject to Arbitration:

To the greatest extent permitted by law, AT&T and you agree to arbitrate all disputes and claims between you and AT&T, except for claims arising from bodily injury or death. This arbitration provision is intended to be broadly interpreted. It includes, but is not limited to:

• claims arising out of or relating to any aspect of the relationship between us, whether based in contract, tort, fraud, misrepresentation, or any other statutory or common-law legal theory;
• claims that arose before the existence of this or any prior Agreement (including, but not limited to, claims relating to advertising);
• claims for mental or emotional distress or injury not arising out of bodily injury;
• claims that are currently the subject of purported class action litigation in which you are not a member of a certified class; and
• claims that may arise after the termination of this Agreement.

References in Section 11 to “AT&T” or “we” include our past, present, and future parents, subsidiaries, affiliates, and related entities, as well as AT&T’s and all of those entities’ officers, agents, employees, licensors, predecessors in interest, successors, and assigns. References in Section 11 to “you” include your past, present, and future parents, subsidiaries, affiliates, related entities, agents, employees, predecessors in interest, successors, and assigns; and all authorized or unauthorized users or beneficiaries of AT&T Services or products under past, present, or future Agreements between you and AT&T.

Small Claims Option. Despite this arbitration provision, either you or AT&T may bring an action seeking only individualized relief in the small claims court for the county (or parish) of your billing address, so long as the action is not removed or appealed to a court of general jurisdiction.

This arbitration provision does not preclude you from bringing issues to the attention of federal, state, or local agencies, including, for example, the Federal Communications Commission. Those agencies can, if the law allows, seek relief against us on your behalf. By entering into this Agreement, you and AT&T are each waiving the right to a trial by jury or to participate in a class action. This Agreement evidences a transaction in interstate commerce, and thus the Federal Arbitration Act governs the interpretation and enforcement of this arbitration provision. This arbitration provision will survive termination of this Agreement.

11.2.2 Pre-Arbitration Informal Dispute Resolution Process:

Customer service is available to help and usually can resolve any concerns you may have. If that does not work, the first step in the dispute resolution process is to send a written Notice of Dispute (“Notice”). (We’ll also send you a Notice to your billing address if we have a dispute with you.) You may download the Notice form at att.com/arbitration-forms. The Notice to AT&T may be sent by U.S. mail or professional courier service to Legal Department - Notice of Dispute, AT&T, 208 S. Akard, Office #2900.13, Dallas, Texas 75202 (the "Notice Address"), or, alternatively, submitted electronically by following the instructions at att.com/noticeofdispute. The Notice must include all of the information requested on the Notice form, including: (a) the claimant’s name, address, and phone number; (b) the Account number at issue; (c) the services (if any) to which the claim pertains; (d) a description of the nature and basis of the claim or dispute; and (e) an explanation of the specific relief sought and the basis for the calculations. The Notice must be personally signed by you (if you are the claimant) or by an AT&T representative (if we are the claimant). To safeguard your Account, you might be required to provide both your authentication and consent for us to discuss your Account or share your Account information with anyone but you, including an attorney (“Authentication and Consent”).

Whoever sends the Notice must give the other party 60 days after receipt of a complete Notice (including your Authentication and Consent, if required) to investigate the claim. During that period, either you or AT&T may request an individualized discussion (by phone call or videoconference) regarding settlement (“Informal Settlement Conference”). You and AT&T must work together in good faith to select a mutually agreeable time for the Informal Settlement Conference (which can be after the 60-day period). You and an AT&T representative must personally participate, unless otherwise agreed in writing. Your and AT&T’s lawyers (if any) also can participate.

Any applicable statute of limitations or contractual limitations period will be tolled for the claims and requested relief in the Notice during the “Informal Resolution Period.” The Informal Resolution Period is the number of days between the date that the complete Notice (and Authentication and Consent, if required) is received by the other party, and the later of (1) 60 days later or (2) the date the Informal Settlement Conference is completed, if timely requested.

Any arbitration proceeding cannot be commenced until after the Informal Resolution Period has ended. (Subsection 11.2.7 contains additional requirements for commencing certain coordinated arbitrations.) All of the pre-arbitration dispute resolution requirements are essential so that you and AT&T have a meaningful chance to resolve disputes informally. If any aspect of these requirements has not been met, a court can enjoin the filing or prosecution of an arbitration. In addition, unless prohibited by law, the AAA may not accept, administer, assess, or demand fees in connection with such an arbitration. If the arbitration already is pending, it must be dismissed.

11.2.3 Arbitration Procedure:

You may download a form to initiate arbitration at att.com/arbitration-forms. In addition, information on how to commence an arbitration proceeding, including how to file a consumer arbitration online, is at adr.org/support. A copy of the arbitration demand must be sent to AAA and the Notice Address, and a copy of the Notice must be attached to your arbitration demand.

The arbitration will be governed by the then-current Consumer Arbitration Rules (“AAA Rules”) of the AAA, as modified by this arbitration provision, and will be administered by AAA. (If AAA refuses to enforce any part of this arbitration provision, you and AT&T will select another arbitration provider. If there is no agreement, the court will do so.) The AAA Rules are available online at adr.org or may be requested by writing to the Notice Address. (You may obtain information that is designed for non-lawyers about the arbitration process at att.com/arbitration-information.)

As in court, you and AT&T agree that any counsel representing someone in arbitration certifies that they’re complying with the requirements of Federal Rule of Civil Procedure 11(b), including a certification that the claim or the relief sought is neither frivolous nor brought for an improper purpose. The arbitrator is authorized to impose any sanctions available under AAA Rules, Federal Rule of Civil Procedure 11, or applicable federal or state law against all appropriate represented parties and counsel.

All issues are for the arbitrator to decide, except only a court can decide the following:

• issues relating to the scope and enforceability of the arbitration provision,
• whether a dispute can or must be brought in arbitration,
• whether the AAA cannot or will not administer the arbitration in accordance with this arbitration provision,
• whether subsection 11.2.2 has been complied with or violated for purposes of awarding relief under that subsection that a court can award, and
• whether subsections 11.2.6, 11.2.7, or 11.2.8 have been complied with or violated.

The arbitrator may consider rulings in other arbitrations involving different customers, but an arbitrator’s ruling will not be binding in proceedings involving different customers.

Unless you and AT&T agree otherwise, any arbitration hearings will take place in the county (or parish) of your billing address. If your claim is valued at $10,000 or less, you may choose whether the arbitration will be conducted solely based on documents submitted to the arbitrator or through a telephonic, videoconference, or in-person hearing under AAA Rules. If your claim exceeds $10,000, the right to a hearing will be determined by AAA Rules. During the arbitration, the amount of any settlement offers must not be disclosed to the arbitrator until after the arbitrator determines the relief, if any, to which you or AT&T is entitled. Regardless of how the arbitration is conducted, the arbitrator must issue a reasoned written decision sufficient to explain the essential findings and conclusions on which his or her decision is based. Except as provided in subsection 11.2.6 below, the arbitrator can award the same damages and relief that a court can award under applicable law.

11.2.4 Arbitration Fees:

We will pay all AAA filing, administration, case-management, hearing, and arbitrator fees if we initiate an arbitration. If you initiate arbitration of claims valued at $75,000 or less, we will pay those fees, so long as you have fully complied with the requirements in subsection 11.2.2. In such cases, we will pay the filing fee directly to AAA upon receiving a written request from you at the Notice Address or, if AAA requires you to pay the filing fee to commence arbitration, we will send that amount to AAA and request that AAA reimburse you. If, however, the arbitrator finds that either the substance of your claim or the relief sought is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the allocation and payment of all such fees will be governed by AAA Rules.

11.2.5 Alternative Payment and Attorney Premium:

If you fully complied with the requirements above in subsection 11.2.2 and the arbitrator issues an award in your favor that is greater than the value of our last written settlement offer made before the arbitrator was selected, then we will:

• pay you the amount of the award or $10,000 (the "Alternative Payment”), whichever is greater; and
• pay the attorney you retained, if any, twice the amount of attorneys’ fees and reimburse any expenses (including expert witness fees and costs) that your attorney reasonably incurs for investigating, preparing, and pursuing your claim in arbitration (the “Attorney Premium”).

If we did not make a written offer to settle the dispute before the arbitrator was selected, and the arbitrator awards you any relief on the merits, you and your attorney will be entitled to receive the Alternative Payment and the Attorney Premium, respectively.

Disputes regarding the payment and reimbursement of attorneys’ fees, expenses, the Alternative Payment, and the Attorney Premium may be resolved by the arbitrator upon request from either party made within 14 days of the arbitrator’s ruling on the merits. In assessing whether an award that includes attorneys’ fees and expenses is greater than the value of our last written settlement offer, the calculation will include only the reasonable attorneys’ fees and expenses you incurred pursuing this arbitration through the date of our settlement offer.

The right to the Attorney Premium supplements any right to attorneys’ fees and expenses you may have under applicable law. Thus, if you would be entitled to a larger amount under the applicable law, this arbitration provision does not preclude the arbitrator from awarding you that amount. However, you may not recover both the Attorney Premium and a duplicative award of attorneys’ fees or expenses.

11.2.6 Requirement of Individual Arbitration:

The arbitrator may award relief (including, but not limited to, damages, restitution, declaratory relief, and injunctive relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. YOU AND AT&T AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL PROCEEDING. Further, unless both you and AT&T agree otherwise, the arbitrator may not consolidate more than one person’s or entity’s claims and may not otherwise preside over any form of a representative, class, private attorney general, or public injunction proceeding.

If a court (after exhaustion of all appeals) declares unenforceable any of these prohibitions on consolidation or non- individualized relief (such as class, representative, private attorney general, or public injunctive relief), then all other aspects of the case must be arbitrated first. After completing arbitration, the remaining (non-arbitrable) aspects of the case will then be decided by a court.

11.2.7 Administration of Coordinated Arbitrations:

If 25 or more claimants submit Notices or seek to file arbitrations raising similar claims and are represented by the same or coordinated counsel (whether such cases are pursued simultaneously or not), all the cases must be resolved in staged proceedings. You agree to this process even though it may delay the arbitration of your claim. In the first stage, claimants’ counsel and AT&T will each select 25 cases (50 cases total) to be filed in arbitration and resolved individually by different arbitrators. If feasible, the arbitrators will be from the respective claimants’ home states. If there are fewer than 50 cases, all will be filed in arbitration. In the meantime, no other cases may be filed or proceed in arbitration, and the AAA must not assess or demand payment of fees for the remaining cases or administer or accept them.

The arbitrators are encouraged to resolve the cases within 120 days of appointment or as swiftly as possible thereafter, consistent with fairness to the parties. After the first stage is completed, the parties must engage in a single mediation of all remaining cases, and AT&T will pay the mediation fee. If the parties cannot agree how to resolve the remaining cases after mediation, they will repeat the process of selecting and filing 50 cases to be resolved individually by different arbitrators, followed by mediation.

If any claims remain after the second stage, the process will be repeated until all claims are resolved, with four differences. First, a total of 100 cases may be filed in the third and later stages. Second, the cases will be randomly selected. Third, arbitrators who decided cases in the first two stages may be appointed in later stages if different arbitrators are not available. Fourth, mediation is optional at the election of counsel for the claimants.

Between stages, counsel will meet and confer regarding ways to improve the efficiency of the staged proceedings, including whether to increase the number of cases filed in each stage. Either party may also negotiate with AAA regarding the amount or timing of AAA fees.

If this subsection applies to a Notice, the Informal Resolution Period for the claims and relief set forth in that Notice will be extended (including the tolling of any applicable statute of limitations or contractual limitations period for the claims and requested relief) until that Notice is selected for a staged proceeding, withdrawn, or otherwise resolved. A court will have the authority to enforce this subsection, including by enjoining the mass filing, the prosecution or administration of arbitrations, or the assessment or collection of AAA fees.

This subsection and each of its requirements are intended to be severable from the rest of this arbitration provision. If, after exhaustion of all appeals, a court decides that the staging process in this subsection is not enforceable, then the cases may be filed in arbitration and the payment of AAA filing, administration, case-management, hearing, and arbitrator fees will be assessed as the arbitrations advance and arbitrators are appointed rather than when the arbitrations are initiated.

11.2.8 Future Changes to Arbitration Provision:

Notwithstanding any provision in this Agreement to the contrary, if AT&T makes any future change to this arbitration provision (other than a change to the Notice Address), you may reject any such change by sending us written notice via U.S. Mail within 30 days of the first notice of the change to Legal Department – Revised Arbitration Opt-Out, AT&T, 208 S. Akard, Office #2900.13, Dallas, Texas 75202. Include your name, address, phone number, account number, and a statement personally signed by you that you wish to reject the change to the arbitration provision. By rejecting any future change, you are agreeing that you will arbitrate any dispute between you and AT&T in accordance with the language of this version of the arbitration provision.

11.2.9 Puerto Rico Customers:

For Puerto Rico customers, all references to "small claims court" in this arbitration provision should be understood to mean the Puerto Rico Telecommunications Regulatory Board.

11.3 Forum Selection:

Unless you and AT&T agree otherwise, to the greatest extent permitted by law, the state and federal courts in Dallas, Texas will have exclusive jurisdiction over any disputes (except for disputes brought in small claims court) that are not subject to arbitration or over any action involving the applicability or enforceability of the arbitration provision or any of its parts. You and AT&T consent to the jurisdiction of those courts and waive any objections as to personal jurisdiction or as to the laying of venue in such courts due to inconvenient forum or any other basis or any right to seek to transfer or change venue of any such action to another court.

12. SOFTWARE

The Service use and include certain software and/or firmware (the “Software”). Some Software resides on the Equipment.

End User License Agreement. If you downloaded or installed Software, your use of that Software is subject to the End User License Agreement that accompanied that Software. With regard to any Software (including Software upgrades, changes, or supplements) which is not accompanied by an End User License Agreement, AT&T, or its applicable third party licensors, grants you a limited, personal, nontransferable, and nonexclusive right and license to use the object code of its Software on the Equipment; provided that you do not (and do not allow any third party to) copy, modify, create a derivative work of, reverse engineer, reverse assemble, or otherwise attempt to discover any source code or structure, sequence and organization of, sell, assign, sublicense, distribute, rent, lease, grant a security interest in, or otherwise transfer any right in the Software. You acknowledge that this license is not a sale of intellectual property and that AT&T or its third-party licensors, providers, or suppliers continue to own all right, title, and interest to the Software and related documentation. The Software is protected by the copyright laws of the United States and international copyright treaties.

Export Limits. You shall comply with all export laws and restrictions and regulations of the Department of Commerce, the United States Department of Treasury Office of Foreign Assets Control (“OFAC”), or other United States or foreign agency or authority, and shall not export, or allow the export or re-export of the Software in violation of any such restrictions, laws or regulations. By downloading or using the Software, you agree to the foregoing and represent and warrant that you are not located in, under the control of, or a national or resident of any restricted country or on any such list.

Restricted Rights. The Software is provided with RESTRICTED RIGHTS. Use, duplication, or disclosure by the Government is subject to restrictions as set forth in subparagraphs (a) through (d) of the Commercial Computer Restricted Rights clause at 48 CFR 52.227-19 when applicable, or in subparagraph (c)(1)(ii) of The Rights in Technical Data and Computer Software clause of DFARS 252.227-7013 and in similar clauses in the NASA FAR Supplement.

Non-AT&T Software, Services or Applications. Your use of the Service may also include access to and use of software, services and/or applications which interact with the Service and which are provided by non-AT&T third parties, and, when applicable, those third-parties’ terms and conditions apply to your access to and use of such non-AT&T software, services and/or applications. AT&T is not liable to you for any loss or injury arising out of or caused, in whole or in part, by your use of any such software, services, and/or applications accessed through, or in conjunction with, the Service.

NOTICE ABOUT AUTOMATIC SOFTWARE UPGRADES. AT&T, or its applicable third-party licensors may provide Software upgrades, updates, or supplements (such as, but not limited to, adding or removing features or updating security components). You understand and agree that AT&T, or the applicable third-party licensor, have the unrestricted right, but not the obligation, to upgrade, update, or supplement the Software on the Equipment at any time. Although unlikely, Software upgrades, updates, or supplements could reset your Equipment and erase saved preferences and stored content.

13. DISCLAIMER OF WARRANTIES

YOU EXPRESSLY UNDERSTAND AND AGREE THAT:

1. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. AT&T EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
2. YOU EXPRESSLY UNDERSTAND AND AGREE THAT AT&T MAKES NO WARRANTY THAT THE SERVICE WILL ALLOW YOU TO RECORD, VIEW, OR TRANSFER ANY PARTICULAR PROGRAM OR CONTENT.
3. AT&T MAKES NO WARRANTY THAT (i) THE SERVICE WILL MEET YOUR REQUIREMENTS, (ii) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (iii) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE, (iv) THE QUALITY OF ANY PRODUCTS, SERVICE, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS, OR (v) THE SERVICE WILL NOT CONFLICT OR INTERFERE WITH OTHER SERVICE FROM AT&T OR THIRD PARTIES THAT YOU RECEIVE AT YOUR PREMISES.
4. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM AT&T OR THROUGH OR FROM THE SERVICE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT.

14. LIMITATION OF LIABILITY

You agree that:

• AT&T is not an insurer of AT&T Services, nor can it insure the accuracy of your information or the privacy or security of your AT&T Accounts;
• AT&T has no control over the acts and conduct of third parties;
• AT&T is not responsible for losses incurred as a result of your or a third-party’s use of your AT&T wireless number or other AT&T Service as a source of authentication or verification in connection with any social media, email, financial, cryptocurrency or other account;

To the greatest extent permitted by law, AT&T is not liable for any reason to you, or any user or beneficiary of AT&T Services, for any indirect, incidental, special, consequential, treble, punitive, or exemplary damages, including but not limited to damages for personal injury; property damage; or loss of revenue, profits, business, goodwill, use, data, or other tangible or intangible losses (even if we’ve been told of the possibility of those damages) resulting from, for example:

• use of AT&T Services (which includes equipment, software, and inside or outside wiring);
• the performance or nonperformance of AT&T Services;
• the actions or inaction of AT&T or its agents with respect to the provision or delivery of any AT&T Services or that relate to your AT&T Account or our relationship with you;
• any action of a third-party, such as unauthorized access to your AT&T Accounts or AT&T Services (including the use of your AT&T Accounts or AT&T Services to access a third-party account); or
• any alleged actions or representations, statements, promises, or agreements by AT&T that are not expressly set forth in this Agreement regarding the use, performance, suitability, safety, reliability, security, or any other aspect or attribute of AT&T Services;

To the greatest extent permitted by law, AT&T is not liable to you for any damages of any kind resulting in any way from:

• the installation, maintenance, removal, or technical support of AT&T Services, even if the damage results from the ordinary negligence of our installer or other representative;
• any unauthorized access to your AT&T Accounts or AT&T Services (including the use of your AT&T Accounts or AT&T Services to access a third-party account), even if the unauthorized access was the result of ordinary negligence by an AT&T employee, representative, agent, or any person or entity purporting to act on AT&T’s behalf;
• any inability to reach 911 or other emergency services, any alleged interference with alarm or medical monitoring signals, or any failure of alarm or medical monitoring signals to reach their intended monitoring stations;
• the use, inability to use, or the lack of interoperability between AT&T Services and any third-party hardware, software, or service, even if charges for the third-party hardware, software, or service appear on your AT&T bill;
• the loss of your information, such as missed or deleted voicemails, text messages, emails, pictures, or files; or
• any interruption, error, limitation, delay in any AT&T Service, or any other problem caused, in whole or in part, by you or something outside of our control, including, but not limited to, environmental conditions, emergency conditions, power or network outages, transmission errors, equipment damage or repairs, limits in system capacity, unavailability of radio frequency channels, governmental actions, labor disputes, riots, terrorism, or the acts of third parties.

To the greatest extent permitted by law, our total liability to you (under any legal theory) is a credit or refund that must not exceed the total amount of charges you paid us for the applicable AT&T Service during the shorter of (i) the preceding 24- month period or (ii) the period in which you experienced the issue giving rise to your claims. If you are disputing a charge on your bill, Section 5 requires you either to notify customer service within 60 days of the bill date.

To the greatest extent permitted by law, you must commence any legal action, whether by filing a lawsuit in small claims court or by filing a demand for arbitration, within two years of the date of the event or facts giving rise to the dispute or you waive the right to pursue that claim (this contractual limitations period is tolled by the submission of a valid Notice of Dispute under subsection 11.2 of this Agreement).

Each of the limitations of liability in this Agreement will apply to claims you bring against third parties to the extent that we would be required to indemnify that third-party If applicable law prohibits a limitation in this Agreement, all other limitations will apply to the greatest extent permitted by law. References in Section 14 to “AT&T” and “we” include our past, present, and future parents, subsidiaries, affiliates, and related entities, as well as AT&T’s and all of those entities’ officers, agents, employees, licensors, predecessors in interest, successors, and assigns.

15. EXCLUSIONS AND LIMITATIONS

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS OF SECTIONS 13 AND 14 MAY NOT APPLY TO YOU.

16. NOTICE

Unless otherwise specified in this Agreement, notices to you may be made via email, regular mail, posting online at https://www.att.com/legal/terms.uverseTVTermsOfService.html, recorded announcement, bill message, bill insert, newspaper ad, postcard, letter, or call to your billed telephone number. In addition, if you purchase AT&T U-verse^® TV service, AT&T may also provide notices of changes to this Agreement or other matters by displaying notices on AT&T U-verse TV. It is your responsibility to check for such notices.

Unless otherwise specified in this Agreement or required by applicable law, notices by you to AT&T must be given by calling 800.288.2020 and such notices are effective as of the date that our records show we received your call.

17. INTELLECTUAL PROPERTY

All portions of the Service and Equipment and any firmware or software used to provide the Service or provided to you in conjunction with providing the Service, or embedded in the Equipment, and all Service, information, documents, and materials on related website(s) are the property of AT&T or third-party providers and are protected by trademark, copyright, or other intellectual property laws and international treaty provisions. All websites, corporate names, service marks, trademarks, trade names, logos, and domain names (collectively “Marks”) of AT&T or third-party providers are and shall remain the exclusive property of AT&T or third-party providers, and nothing in this Agreement shall grant you the right or license to use such Marks.

18. CREDIT REPORTING AUTHORIZATION

As permitted under applicable laws and without limitation to other rights provided in this Agreement or other applicable policies, you authorize AT&T to (a) disclose your account information, including your payment history and confidential information, to credit reporting agencies or private credit reporting associations, and (b) periodically obtain and use your credit report and other credit information from any source in connection with AT&T's offering of the Service and other Service. You understand that if you fail to fulfill the terms of your obligations under this Agreement, AT&T may report your failure to a credit reporting agency.

19. ASSIGNMENT AND THIRD PARTIES

AT&T may assign this Agreement or parts of this Agreement to any non-affiliated third party without your consent and without notice to you, but you cannot assign the Agreement or any rights or legal claims arising from it without our prior written permission. Upon any assignment of this Agreement by AT&T, all references in this Agreement to “AT&T,” “we,” “us,” or “our” shall refer solely to the assignee of this Agreement and shall no longer refer to AT&T or its affiliates. From the date of an assignment by AT&T, AT&T will no longer be your service provider and the assignee shall be responsible for providing your services. You acknowledge and agree that AT&T will have no liability or obligation to you if this Agreement is assigned by AT&T, and your recourse for any liabilities or obligations shall be solely limited to the assignee of this Agreement.

Except as stated in this Agreement, anyone who uses or benefits from your AT&T Services is not a third-party beneficiary who can enforce this Agreement against you, us, or anyone else.

20. MISCELLANEOUS PROVISIONS

1. Except as specified in Section 11, this Agreement do not provide any third party with a remedy, claim, or right of reimbursement.
2. This Agreement and the materials it incorporates by reference constitute the entire agreement between AT&T and you and supersede any prior agreements between you or AT&T with respect to the subject matter of this Agreement.
3. This Agreement and the relationship between you and AT&T will be governed by the law of the state of your billing address except to the extent such law is preempted by or inconsistent with applicable federal law. In the event of a dispute between us, the law of the state of your billing address at the time the dispute is commenced, whether in litigation or arbitration, shall govern except to the extent that such law is preempted by or inconsistent with applicable federal law.
4. The failure of AT&T to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision.
5. Except as specified in Section 11, if any provision of this Agreement is found by a court or agency of competent jurisdiction to be unenforceable, the parties nevertheless agree that the remaining provisions of this Agreement shall remain in full force and effect.
6. The section titles and paragraph headings in this Agreement are for convenience only and have no legal or contractual effect.

AT&T PRIVACY POLICY

Effective November 1, 2024

Please note that this Privacy Policy is updated with various timed system and software releases and may not be the most current version. Read the current version at Privacy Policies and Notices (https://www.directv.com/privacy/directv-privacy-policies).

This Privacy Policy (“Policy”) tells you how we collect, use, share, store, and protect your information. It also describes the privacy choices you have which you can access at Your Privacy Choices (https://www.directv.com/privacy/choices/). If you reside in California (https://www.directv.com/privacy/choices/#California/), Nevada (https://www.directv.com/privacy/choices/#Nevada/), Virginia (https://www.directv.com/privacy/choices/#Virginia/), Connecticut (https://www.directv.com/privacy/choices/#Connecticut/), or Colorado (https://www.directv.com/privacy/choices/#Colorado/), you may have additional rights, available in the state specific sections below. In addition, to learn more about how we use your information for advertising, please see our Advertising Notice (http://www.directv.com/privacy/advertising-notice/).

When does this Policy apply?

This Policy covers the information provided, collected, or generated when you access, use, or subscribe to DIRECTV Satellite and U-verse products, services, apps, websites, or networks including DIRECTV via Satellite and U-verse TV, and, as we describe below, to information we collect from the set-top box ("set-top-box") and other devices that apply to your service. In this Policy, the Satellite products, U-verse TV, and the set-top-box are called "Products and Services." This Policy applies when we advertise our Products and Services.

This Policy applies to you and anyone who uses our Products and Services under your account, except where separate privacy policies or terms and conditions apply. You must make sure all users under your account are aware of this Policy.

What information do we collect?

Account information.

We collect personal information you give to us when you sign up for and use our Products and Services like your name, email address, payment method, service-related details and history, and when you contact us, such as by calling customer service. We also collect technical, equipment, and usage information that relates to the Products and Services you use, such as ratings, preferences, and account settings.

TV and video viewing information.

We collect viewing activity when you use our Products and Services. This includes the content viewed, such as networks and applications accessed, series titles, episode names, movies watched, times watched, and the ads you see. We also collect information related to your use and interaction with the equipment in your home, including TV receivers, set top boxes, remotes, voice activated remotes, and other devices used to access our Products and Services.

Online information.

This information is generated when you visit our websites and apps. We collect internet protocol addresses and URLs, identifiers such as advertising IDs and device IDs, and information captured by cookies, pixels, and similar technologies. It can include information about the time you spend on websites or apps, other websites and apps you visit, the links or advertisements you see or interact with, search terms you enter, pages viewed, items identified in your online shopping carts and similar information.

We use session replay/screen capture tools to better understand our users’ needs and to optimize our websites and the end user experience. Those tools use cookies, pixels and similar technologies to track users’ activity on our websites (i.e., to learn how you use and navigate the services). For example, we (using a third-party vendor) track pages viewed, mouse clicks, and certain text that you enter (but we don’t obtain any sensitive information that you may input). We and our vendor also track certain account information, ordering history and whether you use our chat feature.

Please see our Cookie Notice (http://www.directv.com/privacy/cookie-notice/) to learn about cookies and similar technologies and how we use them. For information on how we use your data for advertising, please see our Advertising Notice (http://www.directv.com/privacy/advertising-notice/).

Demographic and interest information.

This includes information about you that we get from you directly, infer ourselves, and that we get from other companies to better understand you and your household as a customer or potential customer, and to tailor our programming, marketing, and advertising services to you. The information we collect may include email address and other identifiers, shopping history, geography, and demographic information, such as age, income, and language spoken. We may combine demographic information with other information we have about you to create profiles, segments, audiences and other interest-based groupings for use with advertising and marketing, customer care and for other purposes.

Equipment information.

This includes information that identifies, relates to or is generated by your equipment, like your set-top box, TV receiver, remote, computer, tablet, or phone used with our Products and Services, such as type, identifier, status, settings, configuration, software, or use, including connection and diagnostic information.

Network performance and usage information.

Includes information about the networks and infrastructure used to deliver our Products and Services, including connection and diagnostic information.

Location information.

We may collect the location of the device used to access our Products and Services. Location information is generated when the Products and Services you use interact with cell towers, wi-fi routers, Bluetooth services, access points, other devices, beacons or other technologies, including GPS.

Biometric information.

We may collect biometric information, including a unique biological pattern or characteristic or other unique physical or digital representation of biometric data, like a scan of face geometry, which is used to identify a specific individual. To learn more, see our Biometric Information Privacy Notice (https://www.directv.com/legal/directv-biometric-information-privacy-notice).

Chat.

We may offer information and support through a chat feature. We may collect information you enter into the chat box. We may also collect and retain transcripts of those conversations for uses described in this Policy. Additionally, your browser may automatically transmit the following data: date and time of access, duration of the visit to our online offer, type of browser including version, operating system used, amount of data sent, type of event, and IP address. Your chats may be processed and stored by our vendor.

How do we collect your information?

We collect your information in 3 ways:

From you.

You give it to us when you use the Products and Services, make a purchase, set up an account, talk to customer service, or otherwise communicate with or provide it to us. We automatically get it when you use, or your device uses, our Products and Services.

Automatically.

We automatically get your information when you use our Products and Services, including our websites and apps.

Outside sources.

We collect information in credit reports, mailing lists, social media posts and commercially- or publicly available geographic, demographic, and other information. We also collect information from companies that you may interact with through our Products and Services (such as programmers, TV manufacturers, internet service providers, mobile phone carriers, voice assistant platforms, or other streaming media device providers who make our Products and Services available on their device) or through which you pay for the Products and Services.

How do we use your information?

We use your information to provide you with the Products and Services you request from us and to run the business. We also use your information to make ongoing improvements to our Products and Services. That may include using your information for related uses such as communicating with you, advertising and marketing our Products and Services to you and to others, preventing fraud, and for billing and research purposes.

To provide and improve our Products and Services.

We use personal information to: (i) research, develop, deliver, maintain, and improve our Products and Services; (ii) fulfill your requests or changes to your account or the Products and Services you receive; (iii) bill and collect for our Products and Services, and (iv) provide you with technical support and high-quality customer service, including directing calls and inquiries to appropriate customer service agents and using recorded or monitored communications between you and customer service representatives.

For analytical purposes.

We use your information to conduct analytics relating to you, and your use of our Products and Services. This allows us to better understand you, your household, your use of our Products and Services, your likelihood to remain a customer, actions we can take to improve your customer experience and to retain you as a customer, and which Products and Services and offers may interest you and others. We use analytics to create inferences and to place you and your household in customer profiles, segments, audiences and other interest-based groupings for marketing and advertising, customer care, and other purposes.

To communicate with you.

We use your information to deliver communications to you and to contact you. You have options as to what types of communications you receive. See “What choices and controls do I have over my data?” below to learn how to manage your communication preferences.

To advertise to you and to others and to customize your experience.

We use your information to tailor your viewing experience. This may include making recommendations, providing you with localized content, and creating engaging and customized experiences, such as customizing the products and content you see, including advertisements, articles, videos, and marketing materials. It also allows us to market and offer new or improved products and services to you. This is based on things like our research, development, and the analytics we perform.

We use your information to help us, and others, serve you and others with advertisements and marketing materials and to assess the effectiveness of advertising and marketing campaigns. This includes marketing and advertising to our existing and prospective customers, delivering ads tailored to your personal interests on behalf of advertisers when you watch TV, advertising our Products and Services across your use of online services and applications, including websites, social media platforms and other applications, delivering ads through TV and streaming video, email, postal mail, phone, and text, creating profiles, segments, audiences and other interest-based groups of viewers to whom we and our business customers may serve ads, helping our business customers plan ad campaigns, and compiling reports for programmers and advertisers. For more information on how we use your information for advertising, please see our Advertising Notice (http://www.directv.com/privacy/advertising-notice/). To exercise choices about our use of your information for advertising, please visit Your Privacy Choices (https://www.directv.com/privacy/choices).

To otherwise run our business.

We may also use your information to: (i) verify your identity and authenticate you; (ii) detect and prevent fraud; (iii) plan, deploy, improve, protect, secure, and defend our infrastructure; (iv) protect our property rights, our legal rights and your legal rights, and comply with legal obligations (v); prevent illegal activities and terms or policy violations; (vi) train our employees and others; (vii) achieve any purpose that is separately disclosed to you or related to a request you make; and (viii) achieve any other lawful purpose.

Location information.

We may use location information, such as GPS or IP address, collected through your use of our Products and Services to provide you with access to certain services and features, including live local channels, channel guide, or other content with geographic restrictions. Without your location information, we may not be able to provide access to certain services and features like regional sports programming or local weather. We may combine and use data, including your location information and viewing data collected from your DIRECTV set-top box, with other data as described in this Policy.

How do we share your information?

The services you enjoy from us involve other businesses. We may pay a network for the rights to broadcast a sporting event or your favorite show. We may be paid by an advertiser to deliver an advertisement or by a business customer for our Products and Services. We may also share your information with advertising and other companies to deliver or assess the effectiveness of advertising and marketing campaigns, and for their uses consistent with this Policy.

Affiliates.

We share information internally with our affiliates, like AT&T, including for advertising and marketing purposes. For information collected under this Policy, we require the affiliate to use, share and protect the information consistently with this Policy, including honoring your communications preferences when marketing their products and services, your advertising consents, and any state-specific privacy rights you may have. We may also combine information with data that comes from an app or affiliate that has a different privacy policy. When we do, our Policy applies to our use of the combined data.

Service providers.

We share information that identifies you personally with non-DIRECTV companies that provide services to us, like security, fraud prevention, and analytics, or that support the Products and Services provided to you and that help us run the business, including advertising, marketing, ad delivery services, information technology, engineering, sales and service, and customer care. We do not allow those vendors to use information about you in an identifiable form for any purpose other than to perform those services, and we require them to protect the confidentiality and security of data they get from us consistent with this Policy.

We also share information with advertising service providers that use data about you to show you tailored ads based on your interests and otherwise market our Products and Services.

Advertisers.

We show ads from other companies on our Products and Services, and we share information with third parties for tailored, online behavioral and other advertising purposes. Those third parties may include advertisers and their agents, programmers and networks, social media networks, analytics firms (companies that measure and analyze consumer behavior), advertising service providers (companies that deliver and track ads for advertisers across websites, applications, and devices), and other similar companies that are involved in creating, delivering, and measuring the performance of advertisements.

The advertisements that you see may be tailored to your interests based on information we collect relating to your use of our Products and Services, your relationships with companies that advertise on our Products and Services, the advertisements or content you viewed, demographic information, location information, and your online activities. To facilitate those ads, we don't share information with advertisers that can directly identify you, such as your name or postal address. Instead, we and our advertisers share limited information with third-party service providers who employ a matching process that connects information about your interests (for example, coffee-lover or sports enthusiast) to identifiers (including Apple or Android ID) that do not identify you personally but instead are associated with your browser or devices. These identifiers are used to serve you tailored ads. We may also compile and provide reports, including in encrypted, aggregated, or de-identified forms, to advertisers about the effectiveness of advertising campaigns.

We may also share viewing, interest, and other data with business customers, who use it to advertise products and services for advertisers and other clients, including supporting tailored advertising on other, non-DIRECTV services, like other websites and streaming platforms. When we do, we do not share personal information that directly identifies you and our agreements require that the data we send be anonymized, aggregated or made pseudonymous before it is shared or integrated into third- party products. We do not allow business customers to use directly identifying information in their services and we require compliance with applicable privacy laws.

Such sharing for advertising may be considered a “sale” of data under certain state privacy laws. For information on how we share your information for advertising, please see our Advertising Notice (http://www.directv.com/privacy/advertising-notice/). To exercise choices about our use of information for advertising, including to opt-out of “sales” under certain state privacy laws, please visit Your Privacy Choices (https://www.directv.com/privacy/choices).

Media research companies.

We share viewing, demographic, and household information tied to identifiers that do not identify you personally, with media research companies who may combine the shared data with other data characteristics they have obtained including from other video programming distributors or their own sourced household panels, to provide measurement and audience analysis services and to give them better insight into TV viewing trends, such as national or regional viewing statistics and TV ratings. When we do, we may share data with third-party matching providers that will safely replace information that directly identifies you with an identifier that does not directly identify you or will anonymize the data before delivery to the media research companies or advertising partners. We require media research companies to agree they will not attempt to identify any person using this information, and that they will handle it in a secure manner, consistent with this Policy. Such sharing with media research companies may be considered a “sale” of data under certain state privacy laws. To exercise choices about our use of information, including to opt-out of “sales” under certain state privacy laws, please visit Your Privacy Choices (https://www.directv.com/privacy/choices).

Programmers and networks.

We share information that doesn’t directly identify you for reporting and other purposes with programmers and networks who provide the programming that you watch through our Products and Services.

Research.

We may share information with other entities for research. We require these companies and entities to agree not to attempt or to allow others to use it to identify individuals. Our agreements also prevent those entities from reusing or reselling the information and require that they will handle it in a secure manner, consistent with this Policy.

Sharing information for aggregate media research reports: We share TV and video viewing information and other household information, tied to identifiers that do not identify you personally, with media research companies. For example, we may share data with third-party matching providers that will replace information that directly identifies you with an identifier that does not directly identify you or will anonymize the data before delivery to the media research companies or advertising partners. The media research companies may combine this data with other information to provide measurement and audience analysis services. We require the recipient businesses to agree they will not attempt to identify any person using this information, and that they will handle it in a secure manner, consistent with this Policy.

Location information.

We collect and share location information, for example to provide access to local programming, such as local news and sports, and advertising. Without your location information, we may not be able to provide access to certain services and features, including live local channels or other content with geographic restrictions. We may use your location to deliver certain features, such as the channel guide. This data may also be used to tailor advertising to you based on your location. You may have the right to control location tracking within our mobile apps or other services through options provided on the specific app or service.

In connection with a transaction.

If we sell all or parts of our business, make the transfer of assets, or otherwise might be involved in a change of control transaction, or in the event of bankruptcy, we may transfer information to one or more third parties as a part of the transaction, including the due diligence process.

To regulators, law enforcement, for litigation purposes, and for legal compliance.

• Disclosing personally identifiable information collected from subscribers in response to a court order: When a non-governmental entity obtains a court order, we're authorized to disclose personally identifiable information collected from the subscriber's use of our products and services, but only after providing notice to the subscriber. When a governmental entity obtains a court order, we're authorized to disclose personally identifiable information collected from the subscriber's use of the TV service, but only if the following conditions are met:
  • abc
  • A judge decides that the governmental entity has offered clear and convincing evidence that the subject of the information is reasonably suspected of engaging in criminal activity and that the information sought would be material evidence in the case; and
  • The subject of the information has an opportunity to appear and contest the governmental entity's claim; and
  • We have provided notice to the subscriber as required by applicable state law.
• There are also times when we provide information to other companies and entities, such as government agencies, credit bureaus and collection agencies, without your consent, for reasons such as:
  • Complying with court orders, subpoenas, lawful discovery requests and as otherwise authorized or required by law. Like all companies, we are required by law to provide information to government and law enforcement agencies, as well as parties to civil lawsuits.
  • Detecting and preventing fraud.
  • Providing or obtaining payment for our Products and Services.
  • Routing our Products and Services.
  • Ensuring operations and security.
  • Notifying, responding, or providing information (including location information) to a responsible governmental entity in emergency circumstances or in situations involving immediate danger of death or serious physical injury.
  • Enforcing our legal rights, protecting our property, or defending against legal claims.

Do we collect information about children?

We do not knowingly collect personally identifying information from anyone under the age of 13 unless we first obtain permission from the child's parent or legal guardian. You may send us an email at privacypolicy@directv.com, call us at 800-531-5000 or write to us at DIRECTV Privacy Policy, 2260 East Imperial Highway, El Segundo, CA 90245 with any questions or concerns you may have about this Policy as it relates to children.

What choices and controls do I have over my data?

You have choices when it comes to how we contact you, how we use or share your information, how third parties and advertisers use your information, and how your information is used for marketing and analytics.

Managing advertising opt-outs and other choices.

Personalized Advertising: We use your viewing and subscriber information to deliver relevant ads, which we refer to as Personalized Advertising. By default, all DIRECTV subscribers are enrolled in our Personalized Advertising program, which allows us to deliver tailored ads that are more likely to interest you. To manage Personalized Advertising, including opting out, please visit Your Privacy Choices (https://www.directv.com/privacy/choices/). You can learn about how we use your information for advertising by reading our Advertising Notice (http://www.directv.com/privacy/advertising-notice/).

Enhanced Relevant Advertising: Some customers previously opted-in to tailored advertising and for sharing with third parties as part of the Enhanced Relevant Advertising (https://www.directv.com/legal/directv-enhanced-relevant-advertising-terms-conditions/) program. You can revoke that consent at Your Privacy Choices (https://www.directv.com/privacy/choices).

Advertising Cookies: You may turn off advertising and other cookies by visiting Your Privacy Choices (https://www.directv.com/privacy/choices/) or by going directly to our Cookie Preference Center. If you do, you are opting out of online tailored advertising, which uses personal information collected from you using cookies and related methods across non-affiliated businesses, websites and services to serve you tailored ads. For residents of certain states, turning off Advertising Cookies is how we opt you out of targeted and cross-context behavioral advertising. When you do this, you will still receive online advertisements, but they will not be tailored to your interests. See our Cookie Notice (http://www.directv.com/privacy/cookie-notice/) for additional information on managing cookies and similar technologies.

Online Behavioral Advertising: Online Behavioral Advertising, also known as personalized or relevant advertising, is a form of automated, tailored advertising used to deliver tailored ads when using online services, like ads you see in mobile apps or on websites. We work with ad companies that may serve ads for us, and for others, across your use of online services. We and these companies may use cookies, mobile advertising identifiers, and other technologies to collect information about your use of our and other websites. This information may be used to, among other things, analyze and track online activities and deliver ads and content tailored to your interests as part of our, our advertisers' and third parties' advertising programs. You can opt-out of online behavioral advertising from other companies who participate in the Digital Advertising Alliance by going to the DAA’s Consumer Choice Page (https://youradchoices.com/) or by selecting this icon when you see it in an online ad.

Opt-Out Preference Signal (California Only): If you access a DIRECTV website from a California IP address with an opt-out preference signal (like the Global Privacy Control) that we recognize enabled in your browser, then we will process that signal and apply it as your cross-context behavioral advertising preference. This means that we will suppress targeted advertising cookies on your device and set a Do Not Track cookie to identify your preference if you visit our website without your signal on. To provide additional information to opt-out of the sale or sharing of your personal information, please visit the California (https://www.directv.com/privacy/choices/#California/) section of Your Privacy Choices (https://www.directv.com/privacy/choices/) and click on Do Not Sell or Share My Personal Information (https://www.directv.com/privacy/dns/ca/). We do not otherwise currently respond to Do Not Track and similar opt-out signals.

Advertising Notice: Read our Advertising Notice (http://www.directv.com/privacy/advertising-notice/) to learn more about how we use and share your personal information for advertising purposes and the choices you have.

California, Colorado, Connecticut, Nevada, and Virginia: You have additional privacy choices if you live in one of these states. Please see the state section below or visit Your Privacy Choices (https://www.directv.com/privacy/choices/) to see your choices.

How to manage your communication preferences.

Email: You can also opt-out of marketing and advertising programs and messaging by clicking the unsubscribe link at the bottom of the email and following the steps through that link. We still may contact you with service and non-marketing messages.

Text Messages: Opt-out of our marketing text messages by replying “stop” to any message.

Consumer telemarketing: Ask to be removed from our consumer telemarketing lists by contacting us at 800-531- 5000 or by sending us an email to privacypolicy@directv.com. You also can ask the DIRECTV representative to remove you from our telemarketing lists when you receive a marketing or promotional call from us. The FTC maintains a National Do Not Call Registry at donotcall.gov, and some states may maintain their own Do Not Call Registry. Putting your number on these registries also may limit our telemarketing calls.

Business telemarketing: Where required, we’ll remove your business information from our telemarketing lists at your request.

Postal mail: You can review our Residential Do Not Mail Policy Statement and limit postal mail solicitations. You’ll still receive billing statements, legal notices, product updates and other similar correspondence, and you may still receive some promotional mailings.

Security, data storage, transfer, retention, and accuracy.

Security.

We work hard to protect your information. Though we cannot guarantee the protection of your information, we've established safeguards designed to secure information we collect. Given a security incident, we’ll notify you in accordance with law.

Data Storage.

Information we collect may be processed and stored in the United States or in other countries where we or our affiliates or service providers process information. By using the Products and Services, you consent to the transfer of information to the United States and other countries where we or our affiliates or service providers operate.

Data Retention.

We keep your information as long as we need it for business, tax or legal purposes. After that, we destroy it by making it unreadable or indecipherable. Additional detail about how long we retain personal information is available in the "Retention of your personal information" disclosure in the California section below.

We're happy to help you review and correct the information we have on your account and billing records. For more information, please see the contact us section of this Policy.

What happens if there are changes to this Policy?

We may update this Policy at any time. The most recent version of this Policy is reflected by the date at the top of this Policy. We'll post a prominent notice of material changes on our websites.

State specific privacy information.

This portion of our Policy contains information on privacy rights specific to residents of California, Colorado, Connecticut, Nevada and Virginia.

Your California privacy rights.

This portion of our Privacy Policy applies only to residents of the state of California and applies only to the extent of any inconsistency with the information above. All terms not otherwise defined in this portion shall have the meanings as defined under the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020, along with any implementing regulations (the “CCPA”).

CCPA Personal Information (CCPA PI) is defined by California law as information that could reasonably be linked with California residents or households.

The information we collect.

In the year before the date this Policy was issued, we collected these categories of CCPA PI:

• Identifiers — such as name, postal or email address, account name, Social Security number and driver's license number.
• Unique and online identifiers — such as internet protocol address or device IDs.
• Commercial information — such as products or services purchased or on demand viewing histories.
• Demographic information — such as gender, age, income levels and language preferences.
• Internet, gaming, or other electronic network activity information — such as browsing history and your interaction with an internet website, application or advertisement.
• Professional or educational information.
• Video footage (e.g., CCTV), audio recordings, photographs and calendar information.
• Geolocation data
• Online viewing activities — such as videos viewed and pages viewed.
• Inferences drawn from CCPA PI, such as preferences and behaviors.

Why we collected this information.

We collected the above categories of CCPA PI for the following purposes:

• Performing services on your behalf, such as customer service, processing or fulfilling orders and processing payments.
• Auditing customer transactions.
• Fraud prevention and authentication/ID verification.
• Debugging errors in systems.
• Marketing and advertising.
• Internal research, analytics and development — e.g., user-preference analytics.
• Developing, maintaining, provisioning or upgrading networks, services or devices.

How we collected this information.

We collected the above categories of CCPA PI from the following sources:

• Directly from you — such as contact and billing info and customer service interactions.
• Generated by your use of our services — such as equipment and usage information.
• Social media sites and other online platforms.
• Other companies — such as vendors, marketing firms and affiliates.
• Publicly available sources — such as public records.

We may allow certain third parties (such as online advertising services) to collect your personal information through automated technologies. Those third parties may use your personal information to optimize our online properties, display cross-contextual advertising and manage their own platforms. Please see the Online Behavioral Advertising section above to learn more about those third parties' collection of information.

Information we sell or share.

In the year before the date this Policy was issued, we disclosed all of the categories of CCPA PI that we collect with entities that provide services for us, like processing your bill.

We may have disclosed each of the above categories of CCPA PI with the following categories of third parties who perform services on our behalf:

• Product and services delivery companies.
• Marketing services companies.
• Cloud storage companies.
• Credit reporting agencies.
• Billing and payment processing companies.
• Fraud prevention and authentication/identity verification entities.
• Analytics companies.

The CCPA defines "sale" and "share" very broadly and includes disclosing of CCPA PI for value or sharing personal information for cross-contextual advertising. A 'sale' or 'share' of the following categories of CCPA PI may have occurred:

• Address and other identifiers — such as full or partial postal address.
• Unique and online identifiers — such as IP address or device IDs, including those associated with television viewing.
• Commercial information — such as records of products or services purchased, or on demand viewing histories and viewing information.
• Internet, gaming, or other electronic network activity information — such as browsing history, search history, and your interaction with a website, app or advertisement.
• Location information.
• Inferences drawn from CCPA PI — such as individual profiles, preferences, characteristics, demographics, and behaviors.

We may have sold or shared each of the above categories of CCPA PI to the following categories of third parties:

• Analytics and measurement providers.
• Companies involved in marketing and advertising, and similar business customers.
• DIRECTV affiliates, like AT&T.

Retention of your personal information.

We keep records and personal information for specified periods of time, depending on business needs, privacy interests and our legal compliance obligations. As a general matter, we only retain personal information for as long as it is needed or useful for accomplishing a business, legal or tax purpose. After such period, the data is deleted or fully anonymized:

• Personal information collected for purposes like maintaining your account (like sales and billing information) is retained while we have a relationship with you plus a period of no more than 10 years after that relationship ends;
• Personal information collected for marketing purposes is generally retained for a maximum period of 6 years; and
• Personal information collected for customer service purposes is generally retained for a maximum of 3 years or 2 years after our relationship ends (depending on the information).

Your CCPA rights.

As a California resident, you have the following rights regarding your personal information:

• Right to Know: The right to know what personal information we have collected about you, including the categories of personal information, the categories of sources form which the personal information is collected, the business or commercial purpose for collecting, selling, or sharing such personal information, the categories of third parties to whom we have disclosed personal information, and the specific pieces of personal information that we have collected about you.
• Right to Delete: Subject to certain exceptions, the right to delete personal information that we have collected from you.
• Right to Correct Inaccurate Personal Information: The right to correct inaccurate personal information that we maintain about you.
• Right to Opt-Out of Sale or Share: The right to opt-out of the sale or sharing of your personal information by us. You may opt out by setting a browser-level opt-out, the Global Privacy Control. You may learn how to set that signal by going to this website: https://globalprivacycontrol.org/. You may also opt-out at Your Privacy Choices or by calling us at 866-385-3193
• Right to Limit Disclosure of Sensitive Personal Information: In some instances, we may use or disclose your sensitive personal information outside of the limited purposes set forth below. You have the right to direct us to limit our use and disclosure of such sensitive personal information. If you do, we may still use your sensitive personal information for certain limited purposes, such as the following: (1) performing our service or providing goods, (2) detecting security incidents, (3) resisting malicious, deceptive, fraudulent, or illegal actions, (4) ensuring physical safety, (4) for short-term transient use, including certain non-personalized advertising, (5) maintaining or servicing accounts, providing customer service, verifying customer information, or providing similar services, and (6) to verifying and maintaining the quality or safety of a service or product to improve, upgrade, or enhance a service or product.
• Right to Not Receive Discriminatory Treatment: You have the right to not receive discriminatory treatment by us for the exercise of any of the rights conferred by the CCPA in this section.

Consumers under 16 years old.

As of the effective date of this Policy, we do not have actual knowledge that we sell or share CCPA PI of consumers under 16 years of age.

If you have questions or concerns, send us an email at privacypolicy@directv.com, or write to us at DIRECTV Privacy Policy, 2260 East Imperial Highway, El Segundo, CA 90245.

How to exercise your CCPA rights.

You may exercise the access, deletion, and correction rights described above by visiting “Your Privacy Choices” (https://www.directv.com/privacy/choices/) or calling us at 866-385-3193. You may also set your preferences for data sales and sensitive personal information through Your Privacy Choices.

Password Protected Account.

If you maintain a password-protected account with us, you may submit typically submit an access, correction or deletion request through your account, you'll have to authenticate yourself again to access your data or submit your deletion request.

Former accountholders, non-accountholders (without a password protected account).

If you do not have a password protected account with us, we will ask to verify your identity using our mobile verification process. This process captures an image of your identity document, such as your driver's license, and compares it to a self- photo you submit. We will only use this information to verify your identity and promptly delete it after we respond to your request.

If we cannot verify your identity, we may not be able to respond to your request.

Authorized agents.

You may designate an authorized agent to submit requests on your behalf. Your agent will need a valid power of attorney or other written permission signed by you. If the agent relies on written permission, we'll need to verify the agent's identity. We may also contact you directly to confirm the permission. Your authorized agent can submit your requests by calling us at 866- 385-3193.

Your Nevada privacy rights.

This portion of our Policy applies to residents of the state of Nevada only. Nevada's privacy law, SB260, gives Nevada residents choices about how we share information.

Nevada covered personal information ("Nevada PI") includes personally identifiable information about a Nevada resident collected online, such as an identifier that allows the specific individual to be contacted, and any other information about a Nevada resident collected online that can be combined with an identifier to identify the specific individual. We generally handle Nevada PI in accordance with this Policy. You can ask us not to sell your Nevada PI by visiting Your Privacy Choices (https://www.directv.com/privacy/choices/). Once we receive and verify your request, we will not sell this information unless you later allow us to do so.

Your rights as a resident of Virginia, Colorado, and Connecticut.

This portion of our Privacy Policy applies only to residents of the following states: Connecticut, Colorado, and Virginia, and applies only to the extent of any inconsistency with the information above.

We collect and process certain categories of personal information about you. These categories are identified and described below:

• Identifiers — such as name, postal address, email address, account name, Social Security number, driver's license number or passport number.
• Unique and online identifiers — such as internet protocol address or device IDs.
• Commercial information — such as records of products or services purchased or on demand viewing histories and viewing information.
• Demographic information — such as gender, age, income levels and language preferences.
• Internet, gaming, or other electronic network activity information — such as browsing history, search history and information regarding an individual's interaction with an internet website, application or advertisement.
• Professional or educational information.
• Video footage (e.g., CCTV); audio recordings; photographs, calendar information.
• Geolocation data (see "Location information" above in "What information do we collect?").
• Online viewing activities (e.g., videos viewed, pages viewed).
• Inferences drawn from personal information, such as preferences and behaviors.

Categories of personal information disclosed to third parties.

We may share your information with third parties and affiliates as described in the “How do we share your information?” section of this Policy. You have the right to opt out of this disclosure of your information at Your Privacy Choices (https://www.directv.com/privacy/choices/).

We do not knowingly sell or share the personal information of minors under 16 years of age.

Your rights.

If you are a resident of Connecticut, Colorado, or Virginia you have the following rights regarding your personal data:

• Right to Know and Access: The rights to confirm whether we are processing your personal data and to access or obtain a copy of such personal data.
• Right to Correct: Depending on the state in which you reside, the right to correct inaccuracies in your personal data, taking into account the nature of the personal data and our purpose for processing the personal data.
• Right to Delete: The right to delete personal data provide by or obtained about you.
• Right to Opt-Out: Depending on the state in which you reside, the right to opt out of the processing of your personal data for purposes of: (1) targeted advertising, (2) the sale of personal data, or (3) profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. For most use cases, we will obtain your opt-in consent for processing your sensitive data.

How to exercise your rights.

You may exercise the access, deletion, and correction rights described above by visiting the Your Privacy Choices (https://www.directv.com/privacy/choices/) page. You may also set your preferences for targeted advertising, data sales, profiling, and sensitive personal information at Your Privacy Choices.

Password Protected Account.

If you maintain a password-protected account with us, you may typically submit an access, correction or deletion request through your account, and you'll have to authenticate yourself again.

Former accountholders, non-accountholders (without a password protected account).

If you do not have a password protected account with us, we will ask to verify your identity using our mobile verification process. This process captures an image of your identity document, such as your driver's license, and compares it to a self- photo you submit. We will only use this information to verify your identity and promptly delete it after we respond to your request.

If we cannot verify your identity, we may not be able to respond to your request.

Authorized agents.

You may designate an authorized agent to submit requests on your behalf. Your agent will need a valid power of attorney or written permission signed by you. If the agent relies on written permission, we'll need to verify the agent's identity. We may also contact you directly to confirm the permission. Your authorized agent can submit your requests by calling us at 866-385- 3193.

How to Appeal a Decision Made by a Controller.

If you live in Colorado or Virginia and submitted a request to exercise your rights and are dissatisfied with the decision made by us, you have the right to appeal that decision. Please contact privacypolicy@directv.com to appeal the decision.

Satellite Act Rights

The Satellite Act imposes limitations on our ability to use your data. Please know that the Satellite Act affords you rights under the statute. If you believe that we exceeded or violated these limitations in the Satellite Act or other applicable laws, we encourage you to contact us directly at privacypolicy@directv.com, or write to us at: DIRECTV Privacy Policy, 2260 E Imperial Hwy, El Segundo, CA 90245.

How to Contact Us

Contact us at either of these addresses for any questions about this Policy. Please specify if you are emailing or writing us about this Policy.

Email us at privacypolicy@directv.com.

Write to us at DIRECTV Privacy Policy, 2260 E Imperial Hwy, El Segundo, CA 90245. Thank you for choosing DIRECTV.

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