Here's all the info you need to cancel your service, end it early, or return your equipment.
Cancellation policy
You may cancel your AT&T Internet service for any reason within 14 days of activation without paying an Early Termination Fee (ETF). You're responsible for all fees and charges incurred through cancellation and must return any leased equipment. If you cancel after 14 days and are subject to a term commitment, you must pay service fees and other charges incurred, including an ETF.
To cancel service:
Early termination policy
You’ll be charged an Early Termination Fee (ETF) if you disconnect your AT&T Internet service more than 14 days after activation and you have a term commitment. The ETF is prorated and reduced for each month that your Internet service is active. The applicable ETF will appear on your bill as Early Termination Fee within 3 bill periods.
ETF example (amounts are estimates):
Months in service | Prorated ETF |
|---|---|
1 | $180* |
2 | $165 |
3 | $150 |
4 | $135 |
5 | $120 |
6 | $105 |
7 | $90 |
8 | $75 |
9 | $60 |
10 | $45 |
11 | $30 |
12 | $15 |
Equipment return policy
Unless we instruct you in writing not to return your AT&T equipment, AT&T equipment must be returned to us undamaged within 21 days of your internet service cancellation. If you don’t return your AT&T equipment, you’ll be responsible for an equipment non-return fee of $150 which will be billed to your account or to the credit card on file. If the equipment is returned within 6 months of termination, the equipment non-return fee will be automatically refunded. Fees for damages will not be refunded. Do not remove or return wall-mounted AT&T equipment.
To return equipment: