Here&#39;s all the info you need to cancel your service, end it early, or return your equipment.

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Cancellation policy

You may cancel your AT&amp;T Internet service for any reason within 14 days of activation without paying an Early Termination Fee (ETF). You&#39;re responsible for all fees and charges incurred through cancellation and must return any leased equipment. If you cancel after 14 days and are subject to a term commitment, you must pay service fees and other charges incurred, including an ETF.

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To cancel service:

<ul>
	<li>Be sure that the account owner calls us at&nbsp;800.288.2020.</li>
	<li>Have the account number and personal identification number (PIN) on hand.</li>
	<li>Call during normal operating hours. Cancellation requests received when we are closed will be handled on the next regular business day.</li>
</ul>
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Early termination policy

You&rsquo;ll be charged an Early Termination Fee (ETF) if you disconnect your AT&amp;T Internet service more than 14 days after activation and you have a term commitment. The ETF is prorated and reduced for each month that your Internet service is active. The applicable ETF will appear on your bill as Early Termination Fee within 3 bill periods.

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ETF example (amounts are estimates):

Equipment return policy

Unless we instruct you in writing not to return your AT&amp;T equipment, AT&amp;T equipment must be returned to us undamaged within 21 days of your internet service cancellation. If you don&rsquo;t return your AT&amp;T equipment, you&rsquo;ll be responsible for an equipment non-return fee of $150 which will be billed to your account or to the credit card on file. If the equipment is returned within 6 months of termination, the equipment non-return fee will be automatically refunded. Fees for damages will not be refunded. Do not remove or return wall-mounted AT&amp;T equipment.

To return equipment:

<ul>
	<li>&nbsp;If you have this wall-mounted item, please leave it and its power cord as is; do not remove or return.</li>
	<li>Head to the nearest&nbsp;<a aria-label="UPS Store" id="idFirstToReportClicks1" href="https://www.theupsstore.com/" rel="noopener">UPS Store</a>&nbsp;or&nbsp;<a aria-label="FedEx® Office" id="idFirstToReportClicks2" href="https://local.fedex.com/" rel="noopener">FedEx&reg; Office</a>&nbsp;because we can&rsquo;t accept returns at our AT&amp;T stores. Be sure to bring your equipment and account number.</li>
	<li>Keep the receipt from UPS after they scan, pack, and ship the equipment to us at no cost to you.</li>
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<a aria-label="Internet Terms of Service" id="idFirstToReportClicks3" href="https://www.att.com/legal/terms.internetAttTermsOfService.html" rel="noopener">Internet Terms of Service</a>

AT&T Internet cancellation policy