DIRECTV STREAM Cancellation Policy
Print
Effective as of November 7, 2023, until replaced.
Here's all the info you need to cancel your DIRECTV STREAM service or return your equipment.
DIRECTV Stream Service Free Trial Cancellation Policy
You may cancel your DIRECTV STREAM service for any reason within the free trial period to avoid a service charge. If you cancel after the free trial period, you will be charged for the next 30 days of service and will not receive any refund or credit for any partial-month period or unwatched content.
DIRECTV Stream Service Standard Cancellation Policy
You may cancel your DIRECTV STREAM service for any reason within 14 days of purchase (except as otherwise required by law) to receive a full refund of all fees and charges paid prior to cancellation. If you cancel after 14 days of purchase, you will not receive any refund or credit for any partial-month period or unwatched content.
- If you subscribed to or signed up for DIRECTV STREAM, the DIRECTV device included with your service at no additional cost must also be returned. If you fail to return the device within the 14-day period after cancellation or if you return a device that is damaged beyond normal wear and tear conditions, you agree to pay a non-return fee of $120. We reserve the right to charge this fee to the payment method on your DIRECTV account.
To cancel DIRECTV STREAM service: The account owner should sign in and go to Manage my TV Subscription. Choose Cancel my subscription and follow the prompts. Once your DIRECTV STREAM service is cancelled, you can continue accessing your service through the end of your monthly billing cycle.
(DIRECTV STREAM customers) Device Cancellation Policy on Your purchased DIRECTV devices
You may cancel your DIRECTV device(s) order and return the purchased device within 14 days of purchase in order to receive a full refund.
Device paid in full: For devices paid in full, a full refund will be issued once the device is returned, without damage, within the 14-day time period.
Device paid on installment plan: For devices purchased with an installment plan, a full refund will be issued once the device is returned, without damage, within the 14-day time period. If you fail to return the device timely, or return a damaged device, you will be automatically charged for the outstanding balance per the terms of your retail installment agreement. We reserve the right to charge this fee to the payment method on your DIRECTV Account in accordance with the terms of the retail installment agreement.
To cancel an order: The account owner should sign in and go to Manage my TV Subscription. Choose Cancel my subscription and follow the prompts. Once your DIRECTV STREAM service is cancelled, you can continue accessing your service through the end of your monthly billing cycle.
How to return DIRECTV STREAM devices
Your DIRECTV STREAM device must be shipped back to DIRECTV via the United States Postal Service using the return label shipped with the Equipment. If You do not have the return label, call Us at 800.531.5000 to request a return label.
For more info
Early Termination Policy
If you purchased DIRECTV STREAM service with a 2-year contract, you’ll be charged an Early Termination Fee (ETF) if you disconnect your DIRECTV STREAM service more than 14 days after purchase and within your 24-month commitment. The maximum ETF is $480, prorated at $20 per month, for each month remaining on your 24-month commitment. We reserve the right to charge an ETF to the payment method on your account.
ETF example (amounts are estimates):
| ETF example (amounts are estimates) | |
|---|---|
| Prorated ETF | |
1 | $480* |
2 | $460 |
3 | $440 |
4 | $420 |
5 | $400 |
6 | $380 |
7 | $360 |
8 | $340 |
9 | $320 |
10 | $300 |
11 | $280 |
12 | $260 |
13 | $240 |
14 | $220 |
15 | $200 |
16 | $180 |
17 | $160 |
18 | $140 |
19 | $120 |
20 | $100 |
21 | $80 |
22 | $60 |
23 | $40 |
24 | $20 |
| *No ETF if the service is cancelled within 14 days of purchase. | |