Prorated credits for service cancellation are ending
Effective January 14, 2019, we won’t offer prorated credits if you cancel your service before the end of your bill period.
Changes to prorated credits
We bill in advance for DIRECTV, U-verse® TV, AT&T Phone, AT&T Internet, and Fixed Wireless Internet accounts per our service agreements. Currently, if you cancel any of these services, we give you prorated credits for the remaining days in your bill period. Starting January 14, 2019, if you disconnect these services before the bill period is over, we won’t offer those prorated credits anymore. But, you can still use your services until the last day of your bill period. We’re making this change, so our video and broadband services follow the same billing policies as our mobility services.
This change doesn’t apply to:
U-verse TV in Michigan
Services, features, or account changes such as upgrades or downgrades
Switching between the following products (subject to availability):
DIRECTV and U-verse TV
DSL and AT&T Internet
Landline phone and AT&T Phone
Moving your current accounts to a new location (but, a charge and corresponding credit may apply)
DIRECTV for Business (Commercial)
Terms of Service updates You can see our updated Terms of Service (TOS) in English or Spanish. This TOS is effective starting on January 14, 2019. Until then, your current TOS apply.