Southeast & Midwest Severe Storms

December 12, 2021, 9:30 a.m. CST

To assist our customers in the Southeast and Midwest who have been impacted by recent severe storms and tornadoes, we are waiving overage charges to provide unlimited talk, text and data for AT&T Postpaid & PREPAID customers with billing addresses in zip codes* across Kentucky, Tennessee, Arkansas, Illinois, and Missouri from Dec. 11 through Jan. 3.

Customers in these areas may still receive alerts during these dates, but accounts will reflect the credits and/or waived data, voice and text charges.

To help support our customers recently impacted by severe weather and tornadoes in Arkansas, Illinois, Missouri, Kentucky and Tennessee, we are waiving the following charges for residential and business wireline orders placed now through Jan. 10, 2022.

• Secondary Service Charge for Remote Call Forwarding, Call Forwarding Variable, Remote Access to Call Forwarding, Call Forwarding Don't Answer, Call Forwarding Busy Line, Message Waiting Indication, Star98 Access and Voice Mail Calling Features Package.
• Monthly rate for one month for Remote Call Forwarding, Call Forwarding Variable, Remote Access to Call Forwarding, Call Forwarding Don't Answer, Call Forwarding Busy Line, Message Waiting Indication, Star98 Access and Voice Mail Calling Features Package.
• Monthly rate for one month of AT&T Voice Mail Service.
• Service charge for installation of service at the temporary location of the customer and again when the customer moves back to the original premises.
• Fee for one jack and associated wiring at the temporary location regardless of whether the customer has the Inside Wire Protection Service plan.
• Fee for up to five free jacks and associated wiring for Inside Wire Protection Service Plan customers upon their return to their permanent location.
• Fee for one jack and associated wiring for non-Plan customers upon their return to their permanent location.

AT&T and the AT&T Foundation Donate $100,000 to Support Kentucky Communities Impacted by Severe Weather

December 13, 2021, 2:00 p.m. CDT

Frankfort, KY., December 13, 2021 – In the wake of Friday’s devastating tornadoes, AT&T and the AT&T Foundation are donating $100,000 to the Team Western Kentucky Tornado Relief Fund. Our goal with this donation is to aid those affected and meet the critical needs of the community following this disaster. 

To bolster communications while our teams work to restore service, we have deployed temporary mobile towers and generators to several Western Kentucky communities. We are also supporting the Information Technology Disaster Resource Center to provide connectivity solutions in the impacted area and SBP to aide in disaster recovery efforts on the ground.

"I want to thank AT&T for its incredible generosity," said Governor Andy Beshear. "The tornadoes that tore through Kentucky impacted thousands of families and took the lives of far too many Kentuckians. The Team Western Kentucky Tornado Relief Fund, through generous contributions from individuals and corporations alike, will provide critical funding to help these families as they work to rebuild and recover."

“While this has been the most significant weather event in the history of the Commonwealth, our Western Kentucky communities are resilient and we will rebuild together,” said State Representative Richard Heath. “To do so will require support from across Kentucky, including from our corporate neighbors like AT&T. Their support of the relief fund and quick work to restore communications is appreciated.”

"My heart is with the families who lost so much this weekend," said State Senator Jason Howell. "With support from the Tornado Relief Fund my hope is our friends and neighbors will have the resources they need to recover from this tragedy."

Our first priority is keeping our customers connected. We know how critical communications are and our network continues to perform well. We are engaged with key officials working on restoration efforts, including local and state officials. Our teams are prepared to deploy additional network recovery assets and equipment if needed.

Additionally, the AT&T Network Disaster Recovery team, in partnership with the FirstNet Response Operations team, is in the field and working closely with first responders and local leaders in impacted communities to deploy assets as needed to help maintain continued connectivity.

"As our teams work alongside their neighbors in Western Kentucky to restore their communities, we are proud to support the Team Western Kentucky Tornado Relief Fund to help our friends and families as they get back on their feet following Friday's severe weather," said Sonia Perez, President- AT&T Southeast States. "We are committed to doing what we can to help Kentuckians recover from this disaster, including helping them stay in touch with loved ones when they need to most."

AT&T is sponsoring the activation of the Team Western Kentucky Tornado Relief Fund Text to Give* campaign where donors may help those affected by the severe weather in Western Kentucky. Text KENTUCKY to 20222 to donate $10 to help those affected by the severe weather. This service is available across all carriers.

To keep AT&T wireless and AT&T PREPAID customers in areas directly affected by the severe weather connected during this difficult time, we're waiving overages for impacted customers, so they'll receive unlimited talk, text and data access. This offer is for customers based in 201 specific zip codes and runs from 12:00AM December 11 through 11:59PM December 15, 2021.

Join us in helping those affected by the severe weather in Western Kentucky. Text KENTUCKY to 20222 to donate $10 to help those affected by the severe weather. 

This past weekend, severe storms and deadly tornadoes devastated the Midwest, destroying homes and demolishing city centers. And with FirstNet, we make public safety's mission the priority. The FirstNet Response Operations Group is on the ground in Kentucky supporting first responders in communities most heavily impacted.