Los miembros de la prensa que tengan preguntas sobre nuestra respuesta pueden comunicarse con Relaciones con los medios de AT&T.
Los clientes que necesiten ayuda deberán comunicarse con la ayuda de AT&T.


Learn how to utilize satellite communications if cellular coverage is not available.

Latest Updates

October 16, 2024, 5:02 p.m. EST

Since Hurricane Milton made landfall in Florida last week, our teams have made significant progress with restoration efforts. Here's where we stand:

  • Mobility: At this time, our wireless network in Florida is operating normally.
  • Internet/Home Phone: Where we know service was impaired, nearly 80% of affected customers have had their service restored. Some customers may still experience home phone and internet service interruptions due to storm damage and commercial power outages. Here is some helpful information:
    • Although equipment that serves an area can be powered and online, we may not be aware of specific in-home service impairment until customers return to their homes and commercial power is restored.
    • Customers experiencing issues with their AT&T service can reach us at att.com, on the myAT&T app or over the phone at 800-288-2020. Wireline customers can also visit att.com/outages to sign up for one-time service restoration text alerts.
  • Lines on the Ground: As our recovery and cleanup work continues, we ask communities to be mindful that lines on the ground are providing critical connections. Please do not cut any lines on the ground and do not disrupt equipment – whether generators or other infrastructure.

We would like to express our sincere appreciation and gratitude to the first responders for their service. Our thoughts will remain with communities rebuilding after this devastating storm. We understand how important it is to stay connected, and we know this need is even greater before, during and after any major storm event.

October 11, 2024, 5:08 p.m. EST

As communities affected by Hurricane Milton begin the process of recovery, we are fully committed to supporting the response and restoration efforts. Our dedicated teams are working tirelessly to restore connectivity for those impacted by the storm.

We've set up a self-sustaining basecamp and deployed a crew of support team members near the hardest-hit areas. Our Drones & Robotics team is also utilizing our Flying COWs (Cell on Wings) to provide connectivity to first responders and impacted communities. These drones have been vital in reconnecting areas with disrupted infrastructure.

Additionally, FirstNet liaisons are in contact with federal, state, and local officials on our deployment efforts to support public safety and the communities they serve. So far, the FirstNet Response Operations Group™ (ROG), has responded to more than 30 FirstNet emergency support requests from public safety.

Beyond restoring connectivity, we are committed to supporting the broader recovery efforts. We have donated $100,000 to Volunteer Florida, an organization that is instrumental in helping communities impacted by Hurricane Milton. 

AT&T Network Disaster Recovery (NDR) team arrives at basecamp in Polk County, FL.

AT&T Network Disaster Recovery (NDR) team arrives at basecamp in Polk County, FL.

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FirstNet Satellite Cell on Light Trucks (SatCOLTs) arrive at basecamp in Polk County, FL.

FirstNet Satellite Cell on Light Trucks (SatCOLTs) arrive at basecamp in Polk County, FL.

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AT&T disaster recovery assets staged and ready for Hurricane Milton restoration deployment in Polk County, FL.

AT&T disaster recovery assets staged and ready for Hurricane Milton restoration deployment in Polk County, FL.

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AT&T Network Disaster Recovery (NDR) support team members working on generator at basecamp in Polk County, FL.

AT&T Network Disaster Recovery (NDR) support team members working on generator at basecamp in Polk County, FL.

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AT&T disaster response team members morning briefing at base camp in Polk County, FL.

AT&T disaster response team members morning briefing at base camp in Polk County, FL.

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AT&T Network Disaster Recovery (NDR) basecamp bunk trailers (left) and crew trailer (right) staged in Polk County, FL.

AT&T Network Disaster Recovery (NDR) basecamp bunk trailers (left) and crew trailer (right) staged in Polk County, FL.

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AT&T Network Disaster Recovery command center staged at basecamp in Polk County, FL.

AT&T Network Disaster Recovery command center staged at basecamp in Polk County, FL.

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AT&T Flying COW operating in Hillsborough County, FL.

AT&T Flying COW operating in Hillsborough County, FL.

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October 10, 2024, 2:29 p.m. EST

We're here to support communities affected by Hurricane Milton. Our wireless and wireline networks have been impacted since this powerful storm made landfall last night. In the days leading up to the storm, our teams have been busy placing generators at critical cell sites, moving network equipment above anticipated flood levels, and coordinating personnel on standby in strategic areas for rapid response. Where is it safe to do so, we are quickly and safely working to gain access, assess the damage and restore service.

As public safety’s partner, the FirstNet, Built with AT&T team is on the ground to support first responders. So far, they have responded to over a dozen requests for emergency support from public safety on FirstNet, and the FirstNet Response Operations Group™ (ROG) is deploying dedicated FirstNet assets and other solutions to further support their critical communications. Additionally, our FirstNet liaisons are in contact with federal, state and local officials regarding our deployment efforts to support public safety and the communities in impacted areas.

If you are a customer who has been impacted by the storm, please check the Supporting Our Customers section below for details on our latest customer relief offers.

Updates will be posted to this page throughout our recovery work. Our focus remains on keeping our employees safe and our customers, first responders and communities connected.

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October 9, 2024, 9:58 a.m. EST

To help support our customers in areas** recently impacted by Hurricane Milton, we are waiving the following charges for residential and business wireline orders placed now through November 8, 2024.

  • Service charge for installation of service at the temporary or new permanent location of the customer and again when the customer moves back to the original premises.
  • Fee for one jack and associated wiring at the temporary location regardless of whether the customer has the Inside Wire plan.
  • Fee for up to five free jacks and associated wiring for Inside Wire Plan customers upon their return to their permanent location.
  • Fee for one jack and associated wiring for non-Plan customers upon their return to their permanent location.
  • One-time activation fee for establishing Remote Call Forwarding, Remote Access to Call Forwarding, Call Forwarding features and AT&T Unified Messaging services.
  • Monthly rate for one month for Remote Call Forwarding, Remote Access to Call Forwarding, Call Forwarding features and AT&T Messaging services.

For assistance, customers in affected areas can call 800-288-2020 (consumer) and 844-429-1875 (small business).

 

FL – Alachua, Charlotte, Citrus, Collier, DeSoto, Glades, Hardee, Hendry, Hernando, Highlands, Hillsborough, Lake, Lee, Levy, Manatee, Marion, Monroe, Okeechobee, Orange, Osceola, Pasco, Pinellas, Polk, Sarasota, Seminole, Sumter Counties

** View counties

October 9, 2024, 9:16 a.m. EST | Updated October 11, 2024, 4:06 p.m. EST

To help our wireless customers impacted by Hurricane Milton stay connected through this difficult time, we are waiving overage charges to provide unlimited talk, text and data for AT&T Postpaid & Prepaid customers with billing addresses in zip codes* across affected areas.

Los clientes en estas áreas aún pueden recibir alertas durante estas fechas, pero en las cuentas aparecerán los créditos y/o no se cobrarán los cargos de datos, voz y mensajes de texto.

 

October 11, 2024 through November 7, 2024

33900, 33902, 33906, 33910, 33929, 33932, 33949, 33965, 33994, 34101, 34106, 34107, 34133, 34134, 34136, 34137, 34138, 34139, 34140, 34143, 34146, 34204, 34206, 34220, 34230, 34249, 34260, 34276, 34278, 34280, 34281, 34282, 34284, 34290, 34295

October 9, 2024 through November 7, 2024

32102, 32111, 32113, 32133, 32134, 32159, 32162, 32163, 32179, 32192, 32195, 32617, 32621, 32625, 32626, 32634, 32663, 32664, 32667, 32668, 32681, 32686, 32696, 32701, 32702, 32703, 32707, 32708, 32709, 32712, 32714, 32726, 32727, 32730, 32732, 32733, 32735, 32736, 32746, 32747, 32750, 32751, 32757, 32765, 32766, 32767, 32771, 32772, 32773, 32776, 32778, 32779, 32784, 32789, 32792, 32798, 32801, 32803, 32804, 32805, 32806, 32807, 32808, 32809, 32810, 32811, 32812, 32814, 32817, 32818, 32819, 32820, 32821, 32822, 32824, 32825, 32826, 32827, 32828, 32829, 32830, 32831, 32832, 32833, 32834, 32835, 32836, 32837, 32839, 33050, 33440, 33471, 33503, 33510, 33511, 33513, 33514, 33521, 33523, 33525, 33527, 33530, 33534, 33537, 33538, 33540, 33541, 33542, 33543, 33544, 33545, 33547, 33548, 33549, 33556, 33558, 33559, 33563, 33565, 33566, 33567, 33569, 33570, 33572, 33573, 33576, 33578, 33579, 33584, 33585, 33592, 33594, 33595, 33596, 33597, 33598, 33602, 33603, 33604, 33605, 33606, 33607, 33608, 33609, 33610, 33611, 33612, 33613, 33614, 33615, 33616, 33617, 33618, 33619, 33620, 33621, 33624, 33625, 33626, 33629, 33634, 33635, 33637, 33647, 33694, 33701, 33702, 33703, 33704, 33705, 33706, 33707, 33708, 33709, 33710, 33711, 33712, 33713, 33714, 33715, 33716, 33755, 33756, 33760, 33761, 33762, 33763, 33764, 33765, 33767, 33770, 33771, 33772, 33773, 33774, 33776, 33777, 33778, 33781, 33782, 33785, 33801, 33803, 33805, 33809, 33810, 33811, 33812, 33813, 33815, 33823, 33825, 33827, 33830, 33834, 33837, 33838, 33839, 33841, 33843, 33844, 33847, 33848, 33849, 33850, 33851, 33852, 33853, 33855, 33857, 33858, 33859, 33860, 33865, 33867, 33868, 33870, 33871, 33872, 33873, 33875, 33876, 33877, 33880, 33881, 33884, 33890, 33896, 33897, 33898, 33901, 33903, 33904, 33905, 33907, 33908, 33909, 33911, 33912, 33913, 33914, 33915, 33916, 33917, 33918, 33919, 33920, 33921, 33922, 33924, 33927, 33928, 33930, 33931, 33935, 33936, 33938, 33945, 33946, 33947, 33948, 33950, 33951, 33952, 33953, 33954, 33955, 33956, 33957, 33960, 33966, 33967, 33970, 33971, 33972, 33973, 33974, 33976, 33980, 33981, 33982, 33983, 33990, 33991, 33993, 34102, 34103, 34104, 34105, 34108, 34109, 34110, 34112, 34113, 34114, 34116, 34117, 34119, 34120, 34135, 34141, 34142, 34145, 34201, 34202, 34203, 34205, 34207, 34208, 34209, 34210, 34211, 34212, 34215, 34216, 34217, 34218, 34219, 34221, 34222, 34223, 34224, 34228, 34229, 34231, 34232, 34233, 34234, 34235, 34236, 34237, 34238, 34239, 34240, 34241, 34242, 34243, 34250, 34251, 34264, 34266, 34269, 34270, 34272, 34274, 34275, 34277, 34285, 34286, 34287, 34288, 34289, 34291, 34292, 34293, 34420, 34428, 34429, 34431, 34432, 34433, 34434, 34436, 34442, 34445, 34446, 34447, 34448, 34449, 34450, 34452, 34453, 34461, 34465, 34470, 34471, 34472, 34473, 34474, 34475, 34476, 34479, 34480, 34481, 34482, 34484, 34488, 34491, 34498, 34601, 34602, 34604, 34605, 34606, 34607, 34608, 34609, 34610, 34613, 34614, 34636, 34637, 34638, 34639, 34652, 34653, 34654, 34655, 34660, 34661, 34667, 34668, 34669, 34677, 34681, 34683, 34684, 34685, 34688, 34689, 34690, 34691, 34695, 34698, 34705, 34711, 34712, 34714, 34715, 34731, 34734, 34736, 34737, 34739, 34741, 34743, 34744, 34746, 34747, 34748, 34749, 34753, 34755, 34756, 34758, 34759, 34761, 34762, 34769, 34771, 34772, 34773, 34785, 34786, 34787, 34788, 34797, 34972, 34973, 34974

* View effective dates and zip codes
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DALLAS, October 11, 2024, 11:44 a.m. EST

AT&T Donates $100,000 to Support Communities Affected by Hurricane Milton

AT&T is also supporting its employees affected by the disaster and is matching 100% of employee relief contributions to select organizations

Key Takeaways:

  • AT&T is contributing $100,000 to Volunteer Florida in the wake of Hurricane Milton.
  • AT&T is matching 100% of contributions to its Employee Relief Fund to assist employees impacted by this disaster.
  • We are fully committed to aiding the response and recovery efforts following the devastation caused by Hurricane Milton.

AT&T is contributing $100,000 to Volunteer Florida to assist communities impacted by Hurricane Milton.

"Our hearts go out to the communities affected by Hurricane Milton," said Joe York, President, AT&T Florida. "At AT&T we stand alongside you during this difficult time. We have thousands of team members across Milton's path working to restore services in the communities where we live and work, and we are proud to support and work alongside the Florida disaster fund as they help rebuild."

In addition to these contributions, AT&T has activated its Employee Relief Fund (ERF), a 501c3 public charity aimed at supporting its employees facing significant personal hardships. This fund helps employees meet essential needs such as food, clothing shelter, or other necessities.

Furthermore, AT&T has launched an employee matching gift program, matching 100% of employee charitable contributions to The Red Cross, SBP (formerly the St. Bernard Project), and the Information Technology Disaster Resource Center.

AT&T has also deployed its Mobile Connectivity Center (MCC) to 5845 General Dougher Pl, Sarasota, FL 34243, with hours of operation from 10 a.m.-3 p.m. EST. The MCC is an air-conditioned mobile unit open to the public, equipped with laptops, charging stations, and Wi-Fi. The public can use the MCC for various needs such as contacting their insurance company, filling out paperwork, or connecting with loved ones. This is the third disaster to which AT&T has deployed the MCC.

We are fully committed to aiding the response and recovery efforts following the devastation caused by Hurricane Milton. We have mobilized our Emergency Operations Center to provide round-the-clock support to all AT&T teams, ensuring they have the resources they need to restore vital connectivity to the affected areas.

Our teams are also in continuous coordination with federal, state, and local authorities, and we are grateful for the swift assistance they are offering to aid our restoration efforts. We continue to prioritize public safety's communications needs with FirstNet®, the nation's public safety network. The FirstNet Response Operations Group™ (ROG) is on the ground, having responded to more than 30 requests to support emergency communications, so far. We are focusing on areas we can access immediately to restore connectivity as quickly as possible, however, severely damaged areas will require additional time for repairs.

We will work diligently and safely to re-establish critical communication services and provide additional network status updates until service is restored to all areas.

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TAMPA, Fla., October 7, 2024, 12:32 p.m. EST

As Hurricane Milton Approaches, AT&T Prepares Network,
Offers Tips to Help You Stay Connected

Key Takeaways:

  • AT&T has initiated its storm preparedness plan as Hurricane Milton tracks toward Florida.
  • El Centro de Operaciones Meteorológicas de AT&T cuenta con un equipo de meteorólogos certificados que aportan inteligencia, análisis y pronósticos meteorológicos específicos para empresas.
  • El FirstNet Response Operations Group™ (ROG), dirigido por un equipo especializado de personal de emergencias, está trabajando las 24 horas del día para apoyar las comunicaciones de emergencia de seguridad pública y además tiene enlaces con agencias locales y federales.

AT&T has initiated its storm preparedness plan as Hurricane Milton tracks toward Florida. El Centro de Operaciones Meteorológicas de AT&T cuenta con un equipo de meteorólogos certificados que aportan inteligencia, análisis y pronósticos meteorológicos específicos para empresas. Su experiencia ayuda a mitigar el riesgo de impacto en la red y los recursos de AT&T, además de ayudar a proteger a nuestros empleados.

Nuestras preparaciones de red incluyen:

  • Recarga de combustible de generadores en nuestros emplazamientos móviles e instalaciones de conexión.
  • Prueba de baterías de respaldo en emplazamientos móviles.
  • Protección de nuestras instalaciones físicas contra inundaciones.
  • Organización de equipos de respuesta ante emergencias y equipos de recuperación de red en ubicaciones estratégicas para una implementación rápida después de la tormenta.
  • Preparación de recursos de implementación de la red FirstNet® especializados para que las agencias de seguridad pública puedan utilizarlos en FirstNet según la demanda.

"Customers rely on us, especially during major storms," said Joe York, president, AT&T Florida. Por eso que hacemos ejercicios de preparación y simulacros durante todo el año. Y hacemos todo lo posible para tener nuestras redes listas cuando se producen fenómenos meteorológicos tan grandes. Estamos trabajando para ubicar equipos y personal y estamos listos para responder si es necesario. We're also closely linked with Florida public officials in their storm response efforts."

Recomendamos a nuestros clientes y residentes en zonas potencialmente afectadas por la tormenta que también se preparen. A continuación hay consejos de comunicación para ayudarte a seguir conectado.

  • Utilize satellite communications if cellular coverage is not available. If you have an iPhone 14 or newer that is updated to iOS 16.1 you may be able to connect with emergency services via satellite. If your iPhone 14 or newer is updated to iOS 18 you may be able to send messages and connect with emergency services via satellite. If you have a Google Pixel 9 you may be able to connect with emergency services through text via satellite. For more information on availability and how to use, visit here for iPhone and here for Pixel.
  • Ahorra batería. Para ahorrar batería en tu teléfono durante un corte de energía, prueba el modo de ahorro de energía, desconecta Bluetooth y Wi-Fi, elimina aplicaciones o activa la modalidad para viajes en avión.
  • Mantén los dispositivos móviles cargados. Asegúrate de cargar completamente tus dispositivos móviles antes de un evento climático y ten una forma alternativa de cargar tu smartphone en caso de que haya cortes de energía. Un cargador para vehículo o una batería de respaldo pueden resultar útiles. Si tienes varios dispositivos, considera una batería de respaldo con varios puertos para mantenerlos con carga.
  • Mantén tus dispositivos móviles secos. Los teléfonos móviles pueden ser fundamentales durante una tormenta. Para proteger el tuyo, guárdalo en un estuche a prueba de agua, un estuche a prueba de agua flotante o una bolsa de plástico.
  • Protege documentos importantes. Haz una copia de respaldo de información y documentos importantes, por ejemplo, seguros y documentos médicos, en la nube o en la computadora, para acceder a ellos fácilmente desde cualquier dispositivo.
  • Arma un plan de comunicación familiar. Revisa el plan con tu familia y elige a una persona fuera del área como punto de contacto central en caso de que tu familia quede dividida.
  • Actualiza los contactos de emergencia. Es importante almacenar contactos de emergencia en tu teléfono móvil, incluidos números de la policía, la estación de bomberos, el hospital y miembros de la familia.
  • Stay informed with your mobile device. Si una tormenta provoca un corte de energía, aún puedes acceder a los informes del estado del tiempo locales usando tu dispositivo móvil.
  • Aprovecha las funcionalidades de tu smartphone. Usa la cámara de tu teléfono para fotografiar y registrar cualquier daño antes de presentar una reclamación de seguro. La tecnología basada en la ubicación (GPS) puede ayudar a encontrar rutas de evacuación o rastrear la ubicación de un miembro de la familia.
  • Tienes que estar preparado para un gran volumen de llamadas y mantener al mínimo aquellas que no sean de emergencia. Bajo condiciones climáticas adversas, es posible que muchas personas intenten llamar al mismo tiempo y esto puede congestionar la red. Si recibes una señal "rápida de ocupado" en tu teléfono, cuelga, espera unos segundos y vuelve a intentar.
  • Intenta enviar mensajes de texto en lugar de llamar. Como los mensajes de texto usan menos recursos de red, pueden enviarse más rápido que las llamadas de voz.

Los preparativos de AT&T

El programa de recuperación de las redes ante catástrofes (NDR) de AT&T es uno de los más grandes de la industria. Nuestra flota de NDR consta de más de 750 piezas de equipo de respuesta especializado listo para una implementación rápida, que incluye:

  • Estaciones base móviles y centros de comando móviles
  • Flying COWs® (drones con emplazamientos móviles)
  • Drones para evaluar daños en emplazamientos móviles
  • Vehículos para comunicaciones de emergencia
  • Operaciones en el campamento base con literas para dormir, baños, duchas, cocina, enfermería en el lugar y comidas listas para consumir (MRE)
  • Equipos y suministros para materiales peligrosos
  • Remolques de asistencia con tecnología para respaldar infraestructuras móviles de calefacción, ventilación y aire acondicionado.
  • Recursos internos y externos para la evaluación inicial y los trabajos de recuperación

Además, FirstNet, integrada a AT&T (la red de seguridad pública de USA) y su flota especializada de más de 180 recursos de red de implementación están listos. The FirstNet Response Operations Group™  (ROG) – led by a dedicated team of former first responders – is working around the clock to support public safety’s emergency communications and has liaisons engaged with local and federal agencies.

FirstNet y el logotipo de FirstNet son marcas comerciales registradas y marcas de servicio de la Red de Personal de Emergencias de FirstNet. Todas las demás marcas son propiedad de sus respectivos dueños.

 

Acerca de AT&T

Ayudamos a más de 100 millones de familias, amigos y vecinos de USA, además de casi 2.5 millones de empresas, a conectarse con mayores posibilidades. Desde la primera llamada telefónica hace más de 140 años hasta nuestras ofertas de internet móvil 5G y con muchos gigas de la actualidad, en ATT trabajamos para innovar y mejorar la vida de las personas. Para obtener más información sobre AT&T Inc. (NYSE:T), visítanos en about.att.com. Los inversores pueden obtener detalles en investors.att.com.

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Utilize satellite communications if cellular coverage is not available.

If you have an iPhone 14 or newer that is updated to iOS 16.1 you may be able to connect with emergency services via satellite. If your iPhone 14 or newer is updated to iOS 18 you may be able to send messages and connect with emergency services via satellite. If you have a Google Pixel 9 you may be able to connect with emergency services through text via satellite. For more information on availability and how to use, visit here for iPhone and here for Pixel.
 


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