Insert SIM & Memory Card
Which device do you want help with?
Change device

Insert SIM & Memory Card

Get instructions about how to install or remove a SIM or memory card in your device.
INSTRUCTIONS & INFO

Prenote info

MicroSD/memory cards expand the storage capacity of the device and are sold separately. This device can use a microSD card up to 1TB.

In this tutorial, you will learn how to:

 

• Locate SIM tray
• Insert or remove SIM & microSD card

A No SIM notification will be displayed in the Notification bar of the lock screen when there is no SIM card in the device.

 

 

Locate SIM tray

The SIM & microSD tray is located on the top left side of the device. To insert a SIM or microSD card, insert a SIM tool into the small hole to eject the SIM & microSD tray.

Note: To prevent data corruption, it is recommended to unmount your memory card before removing it. To unmount your memory card, from the home screen, swipe down from the Notification bar, then select the settings Settings icon > Battery and device care > Storage > Swipe left to SD card > menu icon Menu icon > Unmount. 

Image 1 

 

 

Insert or remove SIM & microSD card


Image 2 

• Insert or remove the Nano SIM card into the SIM tray with the gold contacts facing up and the notched edge in the upper right. Gently press the SIM card in until it clicks into place.
• Insert or remove the microSD card into the SIM tray with the gold contacts facing up and the notched edge on the lower left. Gently press the microSD card in until it clicks into place.


 

Storage

Internal Memory: Up to 64GB
External Memory: Up to 1TB

Did you get the help you needed?