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User manual

Here's your device's complete instructions, specs and more.

Confirmed! We’ll see you in [[APPT_DATE]] days. Need to reschedule? Contact us via chat, if available, or call us at 800.288.2020.

<ul>\\n<li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li>\\n<li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li>\\n<li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li>\\n</ul>\\n

<ul>\\n<li>Your AT&T Right To You expert will call you to coordinate your delivery.</li>\\n<li>They’ll keep socially distant throughout delivery and setup.</li>\\n<li>Experts pass daily health checks. They also wear a mask and gloves.</li>\\n<li>Our team will clean all work surfaces.</li>\\n</ul>\\n

<ul><li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li><li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li><li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li></ul>

<ul><li>Your expert will call you to coordinate your delivery.</li><li>They’ll keep socially distant throughout delivery and setup.</li><li>Experts pass daily health checks. They also wear a mask and gloves.</li><li>Our team will clean all work surfaces.</li></ul>

Want to know how close your tech is on appointment day? No problem. Come back here to check and we’ll let you know where they are.

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See what the lights on your gateway mean.

When you update your network name or password, your devices automatically disconnect from your Wi-Fi network. Make sure to reconnect them using your new Wi-Fi info.

Network info

My Wi-Fi gateway

Internet support

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We’ll bury the wire at your location by [DAY], [DATE]. In many cases, we’ll complete the work before this date. If our technician has access to the wire outside, you won’t need to be home. 

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You’re all set. We’ve buried the wire at your location. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn’t complete burying the wire as quickly as we hoped. We’re working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We'll be out soon to bury a wire at your location. If our technician has access to the wire outside, you won't need to be home.

We’ve started the process to bury the wire at your location. This may require:

Once we complete all steps, we'll bury your new wire.

Speed test history

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https://services.att.com/kmservices/v2/contents/KM1518476?app-id=idpui

<div style="padding-left: 30.0px;">1. From your device&#39;s web browser, go to <a href="http://mobile.hotspot" target="_blank">http://mobile.hotspot</a>. Click<strong> Log in</strong> &gt; enter your <strong>Password</strong> &gt; click <strong>Login</strong>.</div><div style="padding-left: 30.0px;"><br><em>Note: You may need to enter the Mobile Hotspot password. If you haven’t logged into the Web admin page before, the default password will be ‘admin’. You may be prompted to change the admin password. Ensure that your device is connected to the Franklin A10&#39;s Wi-Fi network. For more information, please see the <a href="https://www.att.com/device-support/index/9007192" target="_blank">Connect Devices to Wi-Fi</a> or <a href="https://www.att.com/device-support/index/9007133" target="_blank">Connect PC or Mac to Wi-Fi</a> tutorials.<br></em><br><img alt="Image 1" src="https://www.att.com/devicehowtomedia/image/franklin_a10/9007013_01.jpg"></img></div><div style="padding-left: 30.0px;"><br><br>2. Click <strong>Settings</strong> at the top of the page.<br><br><img alt="Image 2" src="https://www.att.com/devicehowtomedia/image/franklin_a10/9007013_02.jpg"></img></div><div style="padding-left: 30.0px;"><br> </div><div style="padding-left: 30.0px;">3. Click the <strong>Device menu</strong>, then click <strong>Software Update</strong>.<br><br><img alt="Image 3" src="https://www.att.com/devicehowtomedia/image/franklin_a10/9007013_03.jpg"></img><br><br><br></div><div style="padding-left: 30.0px;">4. The current<strong> Software version</strong> will be displayed. To check for updates, click <strong>Check</strong>.</div><div style="padding-left: 30.0px;"> </div><div style="padding-left: 30.0px;"><em>Note: If an update is available, follow the on-screen instructions to perform the update.</em></div><div style="padding-left: 30.0px;"><em> </em></div><div style="padding-left: 30.0px;"><img alt="Image 4" src="https://www.att.com/devicehowtomedia/image/franklin_a10/9007013_04.jpg"></img><br></div>

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