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User manual

Here's your device's complete instructions, specs and more.

Confirmed! We’ll see you in [[APPT_DATE]] days. Need to reschedule? Contact us via chat, if available, or call us at 800.288.2020.

<ul>\\n<li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li>\\n<li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li>\\n<li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li>\\n</ul>\\n

<ul>\\n<li>Your AT&T Right To You expert will call you to coordinate your delivery.</li>\\n<li>They’ll keep socially distant throughout delivery and setup.</li>\\n<li>Experts pass daily health checks. They also wear a mask and gloves.</li>\\n<li>Our team will clean all work surfaces.</li>\\n</ul>\\n

<ul><li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li><li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li><li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li></ul>

<ul><li>Your expert will call you to coordinate your delivery.</li><li>They’ll keep socially distant throughout delivery and setup.</li><li>Experts pass daily health checks. They also wear a mask and gloves.</li><li>Our team will clean all work surfaces.</li></ul>

Want to know how close your tech is on appointment day? No problem. Come back here to check and we’ll let you know where they are.

See what the lights on your gateway mean.

When you update your network name or password, your devices automatically disconnect from your Wi-Fi network. Make sure to reconnect them using your new Wi-Fi info.

Network info

My Wi-Fi gateway

Internet support

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We’ll bury the wire at your location by [DAY], [DATE]. In many cases, we’ll complete the work before this date. If our technician has access to the wire outside, you won’t need to be home. 

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You’re all set. We’ve buried the wire at your location. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn’t complete burying the wire as quickly as we hoped. We’re working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We'll be out soon to bury a wire at your location. If our technician has access to the wire outside, you won't need to be home.

We’ve started the process to bury the wire at your location. This may require:

Once we complete all steps, we'll bury your new wire.

Speed test history

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https://services.att.com/kmservices/v2/contents/KM1517983?app-id=idpui

<p><img alt="Prenote info" height="45" src="https://www.att.com/ui/frameworks/rwd/2017.07/styles/2.2.0/images/svg/master/blue/numbers-letters/linear-info.svg" style="float: left;" width="45"></img>Use the original charger and battery to maintain optimal battery performance over the life of your device.<br><br><em>Note:</em> <em>The device takes up to 180 minutes to charge through a power outlet. A full charge provides up to 12 hours of talk time, or up to 24 hours of standby time.</em></p>

<p>In this tutorial, you will learn how to:</p><p style="padding-left: 30.0px;">• Charge device via a power outlet<br></p><p> </p><hr></hr><br><h2>Charge device via power outlet</h2><div style="padding-left: 30.0px;"><br>1. Insert the <strong>USB-C end</strong> <strong>of the cable</strong> into the <strong>port</strong> of the device.</div><div style="padding-left: 30.0px;"><br><img alt="Image 1" height="400" src="https://www.att.com/devicehowtomedia/image/franklin_a10/9006100_01.jpg" width="380"></img><br><br>2. Plug the <strong>A/C adapter</strong> into the <strong>wall outlet</strong>.<br><br></div><div style="padding-left: 30.0px;"><img alt="Image 2" height="400" src="https://www.att.com/devicehowtomedia/image/franklin_a10/9006100_02.jpg" width="380"></img></div><div style="padding-left: 30.0px;"> </div><div> </div><hr></hr><br>When the device is charging, the  <img alt="Charging icon" height="20" src="https://www.att.com/devicehowtomedia/image/franklin_a10/charging_icon.jpg" width="20"></img> <strong>Charging icon</strong> will be displayed.

Charge the Battery

Charge device via power outlet

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