Change or Reset Voicemail Password
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Change or Reset Voicemail Password

Reset a forgotten password or change an existing voicemail password.

INSTRUCTIONS & INFO

Prenote info

To change your voicemail password, you must have already Set Up Voicemail.
1. To change your voicemail password, from the home screen swipe up to access the Apps tray then scroll to and select the visual voicemail app Visual Voicemail app.
 
2. Select the menu Menu icon, then select Settings. 

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3. Select Change password, then follow the on-screen instructions.

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4. Alternately, you can change your voicemail password using the voicemail interactive voice response (IVR). From the dialpad, select and hold the 1 key > enter your existing password > 4 key > 2 key> 1 key > 1 key > enter your new password. 

Note: To change your voicemail password via the IVR, you must know your current voicemail password. If you have forgotten your existing voicemail password, you will not be able to access Voicemail until you reset your voicemail password. 

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