Change or Reset Voicemail Password
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Change or Reset Voicemail Password

Reset a forgotten password or change an existing voicemail password.

INSTRUCTIONS & INFO
Prenote info
Visual Voicemail lets you view voicemail messages you receive and listen to your messages in any order on your devices. You can scroll through your messages, pick the ones you want to listen to, and erase them right from your device's screen. Visit the Set Up Voicemail tutorial to set up Visual Voicemail. 

1. To change your voicemail password, select the  Phone app > Menu icon Menu icon > Settings.

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2. From the Settings screen, select  Voicemail icon Voicemail. Select Change PIN. Enter your old PIN, then select Continue.

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3. Enter a new 7-15 digits PIN, then select Continue. Enter the new 7-15 digits PIN again, then select Ok to confirm.

 

Note: To change your voicemail password via the IVR, you must know your current voicemail password. If you have forgotten your existing voicemail password, you will not be able to access voicemail until you reset your voicemail password.

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