Make & Receive an AT&T Video Call
Which device do you want help with?
Change device

Make & Receive an AT&T Video Call

AT&T Video Call lets you make and receive HD Voice calls combined with real-time video.
INSTRUCTIONS & INFO

Prenote info

All AT&T Video Call participants need a video call capable device and a postpaid wireless account that is set up for AT&T HD Voice. At this time, Video Call is available between AT&T customers within AT&T HD Voice coverage areas and with users on carriers that interoperate with AT&T. Each call uses both voice & data (HD Voice part of the call is billed as a regular voice call, while the video portion of the call incurs data usage charges). No voice or data charges apply once a Video Call hands over to Wi-Fi. Certain features (Smart Limits, Ringback Tones, OfficeDirect and OfficeReach) are incompatible with Video Call.

In this tutorial, you will learn how to:

 

• Make a video call

• Respond to an incoming video call

• Change call type

• Video call options

• Enable or disable video call

 

 

Make a video call

A video call can be made through the Keypad in the phone Phone app or through the Contacts list in the contacts Contacts app. To make a video call through the Keypad, enter the desired number then select the Video Call icon. Select the desired video call method.

 

Note: If you make a call to someone on a different mobile operator that interoperates with AT&T, the Call icon may not turn green/blue until they set up HD Voice. The Video call icon appears if the person has the capability to receive a video call and is faded out if the person does not have the capability to receive a video call.

 

Image 1

 

Respond to an incoming video call

Select and drag the desired icon.

 

Image 2

 

• ACCEPT VOICE CALL: Select and drag the Voice only icon in any direction to accept a voice call.

• ACCEPT VIDEO CALL: Accept the voice call, then select the Video call icon from the in-call options.

• DECLINE CALL: Select and drag the Decline icon in any direction to decline a call.

• DECLINE WITH MESSAGE: Select and drag Send message up to decline the call with a message.

 

Change call type

Switch between a HD Voice and Video call.

 

Image 3

 

• SWITCH TO A VOICE CALL: While on a video call, select Voice call. 

• SWITCH TO A VIDEO CALL: From a voice call, select the Video call icon. 

 

Note: When switching from a Voice to Video call, the person you are on the phone with will have the option to accept or reject the change from an HD Voice Call to a Video Call.

 

Video call options

Select the desired option.

 

Image 4

 

• ENABLE/DISABLE YOUR CAMERA: Select My video icon to enable or disable your camera.

• SWITCH BETWEEN FRONT & REAR CAMERAS: Select the Switch icon.

• ADD A VIDEO CALL: Select the menu Menu icon, then select Add call.

 

Note: You can add up to 5 people to the video call. The person talking is shown on screen. Group video calling may not work for those using a different mobile operator.

 

Enable or disable a video call

From the Phone app, select the menu Menu icon, then select Settings. Select the Video Call switch. 

 

Note: Video Call is turned on by default. When Video Call is off, incoming Video Calls will appear as voice calls. Group video calling may not work for those using a different mobile operator.

 

Image 5

Tips

Certain restrictions, requirements or limitations may apply for this feature/service. For more details, visit AT&T Video Call.

Did you get the help you needed?